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Updated: Apr 15, 2026

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I have applied for the service on the 15th of november and have so far not received any update on when it is going to be shipped to me. The last email from them was your customer id is[protected] and wallet id is [protected] and that your fastag has been issued successfully. When i applied for the fastag it said that i will get a call from the representative and will receive the fastag in 7 working days and that my application number is hfr 378078. The customer care number is totally useless. Absolutely no way to reach them out.

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 7-10 working days

For any further assistance, you may write to us @ fastag.[protected]@insolutionsglobal.com or call on[protected]

Note:- Dispatch details of the TAG will be share with you through SMS.

-Nadia
HDFC Bank Customer Assistance

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T

Tariq_Snake

from Pune, Maharashtra

Nov 27, 2019

This isn't really looking good. The fastag was applied on 15th Nov. The time line was 7 days at time. Fastag will be mandatory from 1st dec so you are adding further 7 10 days. Dont you think that's absurd?

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Address: Nigdi, Pimpri Chinchwad, Pune, Maharashtra, 411044

Application ref no - hfr411936

I have applied for hdfc fastag on 19th nov 2019. After successful submission, message displayed as you will receive fastag in 7 days and representative will contact you. On 22nd nov 2019, i received email with walletid saying account is created. But i havent yet received any mail or phone regarding dispatch of fastag.

It is frustrating that hdfc is not giving proper notifications to customers. From last 2 days i am trying to connect with hdfc fastag team, helpline number is either busy or just playing music if connected. No one is ready to receive the call.

I want current status of hdfc fastag.

Also i have gone through lots of complaints regarding the same, mentioned email id and contact becomes protected and customer remain helpless.

Aug 7, 2021

Complaint marked as Resolved

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 26, 2019

Verified Support

Dear Customer,

Your application has been received at our end & you will receive the Tag in 7 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

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Address: Mumbai City, Maharashtra, 400099

I am trying to contact the fastag customer care but the call is always busy. While application, i paid rs.1000 for 2 vehicles and submitted documents for both the vehicles.
1. After my application, i was told that i will receive fastag application pdf in my email which i never did.
2. Today, i got an sms with my customer id and wallet id but when i registered and logged in, it says that i only have 1 car registered under the specified user id, and as mentioned above, i have paid for 2 vehicles.

Dec 27, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com for better assistance.

-Manoj
HDFC Bank Customer Assistance

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Address: 431136

I have applied for hdfc fastag till now i didn't receive any confirmation email and found no option to track my request. I have been with hdfc for last 10 years and this is the worst moment i have ever faced. My application reference number is hfr472444. There is no way to track my request. The toll free number which is provided in the website is useless. Whenever i tried it was busy. Please don't trust this service, it's waste of time.

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2019

HDFC Bank Customer Care's response Dear Customer,

After submission of your application, you will receive your Fastag within 7 working days.

-Anay
HDFC Bank Customer Assistance

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Address: Bangalore, Karnataka, 560109

I had applied for the fastag for my vehicle through the hdfc website and paid 500 on 25-11-19 via my hdfc savings account. The website froze after the payment was deducted - said the session has expired and i could not go back or forward. I tried calling the toll-free number which is always busy. I want to know the status of my application so that before 1st of december i can get this issue resolved

Nov 27, 2019

Updated by soumyapai25 Resolved by the bank and amount refunded

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S

sarabjot kaur

from Delhi, Delhi

Nov 26, 2019

I applied for fastag from hdfc site. Money was deducted but no further communication since ten days. i havnt even received a reference number.

A

A2P

from Mumbai, Maharashtra

Nov 26, 2019

HDFC Fastag not received after payment.
I have registered it online on 8th Nov 19. Ref No. HFR339102.
Please reach out to me on [protected]

HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 26, 2019

Verified Support

Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

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Address: 603210

Hi,

I have applied for hdfc fastag on nov 25th till now i didn't receive any confirmation email and found no option to track my request. I have been with hdfc for last 10 years and this is the worst moment i have ever faced. My application reference number is hfr505197. There is no way to track my request. The toll free number which is provided in the website is useless. Whenever i tried it was busy. Please don't trust this service, it's waste of time.

I prefer please go for some other option.

Thanks.

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2019

HDFC Bank Customer Care's response Dear Customer,

After submission of your application, you will receive your Tag within 7 working days.

-Anay
HDFC Bank Customer Assistance

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Address: 143407

I have applied fastag on date 15.11.2019. till date 26.11.2019 i have not receive any fastag and and status. Hrf number is HRF 377627 . There is no way to track my request. The toll free number which is provided in the website is useless. Whenever I tried it was busy. Please don't trust this service, it's waste of time.

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Hi there,

I had applied for fasttag on 24-nov-2019 by paying rs 500 through hdfc netbanking. Application reference number :hfr504624. However, i am not able to reach out to customer care inspite multiple attempts, neither there is any update received from hdfc on the current status. Attached application confirmation screenshot for your reference.

Can you please make sure fast tag is sent to my registered address asap.

Regards
Jayaprakash

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2019

HDFC Bank Customer Care's response Dear Customer,

Kindly note that your FasTag Application is currently under process. Your tag will be dispatched to your mailing address within 7 working days. We request your patience in the interim.

-Nadia
HDFC Bank Customer Assistance

Dec 04, 2019

Updated by Jaypeeshan Hi Nadia,

I have not received the fast tag yet although i got confirmation that it was dispatched on 28-Nov-2019 itself. Please confirm by when it will be shipped and expedite the process ASAP.

Regards
Jayaprakash

Dec 04, 2019

Updated by Jaypeeshan Please confirm if its only Generated but not dispatched? if so, please distpatch immediately.

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J

Jaypeeshan

from Chennai, Tamil Nadu

Dec 4, 2019

Hi Nadia,

I have not received the fast tag, although it was generated last week itself on 28-Nov-2019. Please confirm when will it be shipped and expedite the process

Regards
Jayaprakash

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Address: 508/B1 VARUN VIHAR G H SOCIETY PLOT No.12, SECTOR 9 ROHINI, New Delhi, Delhi, 110085

Because i hold a saving account in the bank so i applied for fastag vide application reference no. Hfr364786 on dated 13/112019. This i did because the bank site says that the tag is issued and delivered within 7 days. Thou the customer id no.[protected] is generated but there is no mention when the tag will be delivered. There is absolutely no mean to contact the customer care as the no. [protected] is not accessible.
Kindly help as the last date is approaching

Thanks and regards
Kunal kaul
Email: ktmail. [protected]@gmail.com

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. The delay is due to the exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. For any further assistance, you may write to us @ fastag.[protected]@insolutionsglobal.com or call on[protected]

-Nadia
HDFC Bank Customer Assistance

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Address: 394101

I have applied for fastag about 4/5 days ago, at that time i paid 500 rs through netbanking. After the payment page reloaded automatically and on screen it showed me that session was timed out. But amount was deducted from my bank account and i didn't receive any fastag by post or any other service. Registration number of my vehicle is gj05jm4696 and mobile number is [protected].
Pls give me appropriate confirmation about my application

Dec 27, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced your application is received at our end and you will receive the Tag within 7-10 working days. For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call on or call on[protected]. Note:- Dispatch details of the TAG will be shared with you through SMS.

-Zubin
HDFC Bank Customer Assistance

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M

mudagall

from Bengaluru, Karnataka

Dec 23, 2019

FASTag application no HFR01113368 was successful. Yoy wll will receive FASTag in 7 days.Rs 500.00 is deducted.I tried to trace the status but in vain.I tried to contact on [protected] but insuccessful.Kindly inform about the status before loosing faith.
From Dr.i.F.Mudagall
[protected]
Reference no[protected].

S

Sandeep Molak

Feb 22, 2020

I had apply from hdfc fasttag online on 31.12.2019, still i have not received the fasttag.

My transaction reference no.[protected].

My mobile no. Is [protected],

please advise how will i receive the fasttag?

B

Babul2021

Feb 19, 2021

Fastag Application HFR02088477 was successful after payment of the requisite charge of Rs. 500 through Credit Card. A Thank you screen showed up giving Application Reference No. and saying that Fastag application PDF has been sent to my registered e-mail ID. But no mail was received and no pdf version of the application I had submitted. I tried to contact the toll-free number but it went on playing music with none to attend. Would HDFC Bank authority will look into it and inform me suitably?

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Address: Vadodara, Gujarat, 390006

I have applied for the hdfc fastag which is my big mistake i have applied on[protected] now its[protected] but still i have not received my fastag eventhough my fastag wallet id and customer number received but the hard copy of fastag is still missing, application number : hfr384252, after several tries on the twitter they have replied but not able to tell me when should i receive the fastag, the number[protected] is not working at all the number 1033 has continuously busy now where should i track the fastag

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 10 working days. The dispatch details of the tag will be shared with you via SMS.

-Anay
HDFC Bank Customer Assistance

Nov 26, 2019

Updated by Jimish_1989 Dear Anay,
It's already 10 days and now you tell me more 10 days just let me know shall I receive the fastag or not.

Nov 28, 2019

Updated by Jimish_1989 More than 10 working days and no fastag has been received now where should I go for the complaint.

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Address: 600128

Dear concerned authority,
My fastag has been activated online. I had applied on 13th nov 2018 for the fastag.

I want to know that when will i receive my fastag for my car. I read in your site that it will take 7 days for the fast tag to reach our doorsteps, its been 13 days now and i am still waiting to recieve it.

Please tell me that when will i receive my fastag.

Dec 27, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Nov 26, 2019

Updated by Sayed1686 Just a correction on the date, i applied for fast tag on 13th Niv 2019 and not 2018, it was a typo error.

Verified Support

Nov 26, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Request you to write us fastag.[protected]@insolutionsglobal.comwith your application number, Complete address, date of application, Vehicle number in order to assist you further
We would also like to caution you against posting sensitive information such as your Account number / Mobile number on a public forum.

-Nadia
HDFC Bank Customer Assistance

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Address: 400078

Hello

Recently i applied to hdfc bank credit card which has already got linked to my net banking account. Due to some issues with the courier service they returned it to hdfc, it was shocking that the courier service didn't even tried to call me. Hdfc keeps sending sms to me as card as returned please contact customer support. When i call customer support i'm unable to connect to any representative. I tried almost all the number. Tried to email still no good response. Tried to connect on twitter still no good response. My card is stuck with the bank itself. This is so frustrating which is happening for 2 months now.

HDFC Bank customer support has been notified about the posted complaint.

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Address: Hoshiarpur, Punjab, 146001

I have applied hdfc fastag through online and made payment of 300 inr (200 for security amount & 100 as the top up amount). The reference number of the application is hfr 431132. I have uploaded scan copy of rc. On 24th nov i got my wallet and customer id but still no update on fastag sticter dispatch.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

HDFC Bank customer support has been notified about the posted complaint.

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I purchased a hdfc fastag more than a week ago and i received a mail stating that the fastag is been issued and 200 rs have been credited but till date i haven't received any fastag also i tried contacting mailing hdfc but no one responds looks like hdfc is least intrested to help customers
I have been a hdfc customer for last 5 years didn't expect such kind of treatment from them

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Request you to write us fastag.[protected]@insolutionsglobal.comwith your application number, Complete address, date of application, Vehicle number in order to assist you further.
We would also like to caution you against posting sensitive information such as your Account number / Mobile number on a public forum.

-Nadia
HDFC Bank Customer Assistance

Nov 26, 2019

Updated by Omkar2124 already tried doing the same but there is no update on the same please tell me how to cancel it and issue for refund

Verified Support

Nov 26, 2019

HDFC Bank Customer Care's response Dear Customer,

Your tag will be dispatched to your mailing address within 7 working days. We request your patience in the interim.

-Nadia
HDFC Bank Customer Assistance

Nov 26, 2019

Updated by Omkar2124 7 days have already passed why should i wait? Just straight away cancel and refund

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Hdfc fastag support team is not responding. I paid for 2 vehicle registration and then got email of i will be contacted by hdfc team in 7 days and guess what no updates. The service number [protected] is not working. I have sent email to support hdfc they never respond. I'm getting frustrated to see such a nonsense service from hdfc. Pl help since hdfc is don't care about their customer. Let me know any media by which these guys can be contacted

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2019

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your Application number, Mobile number, Vehicle registration number and the date of the application. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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Address: Nigdi pradhikaran, pimpri chinchwad, 411044

Hello,

My application reference number is hfr411936

I have submitted fastag application on 19th nov 2019. I received mail mentioning wallet id on 22nd nov 2019. But till today, i haven't yet received any mail or call from hdfc representative for further status. As per message displayed on application form submission, "you will receive fastag within 7 days and our representative will contact you", but no update received.
I tried customer care number 10-20 times a day. Most of the time it is busy orsome music is playing.
I am very disappointed by hdfc procedure of fastag. No proper updates/sms received.
Let me know, when my fastag will get delivered.

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Address: 500082

The hdfc bank has put a hold on my funds of rupees 39.63 as mirevenue hold through gefu

Account number: 05010 * * 84
Ifsc: hdfc0000512
Branch: somajiguda

The customer service is not able to give any info on this.
First of all, it's hard to reach customer service because it takes a lot of time and the ivr options are very difficult and tricky to navigate, after all the effort the customer service is not helpful.

And also can i get my money back if i added a sufficient amount in account???

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Address: 560100

Really worst customer support. I have been calling them since two weeks after i paid amount 200 for replacement of fastag but still it is not yet dispatched. And also have sent mail with my current address to update in fastag profile but still not updated.
Even i called today but still not dispatched after more than 10 days from the day i requested and paid.
What is the issue with hdfc fastag. I need it as soon as possible to my current address.
My customer id:[protected]

Jan 5, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com with the correct transaction reference number along with the date/time of payment made for further assistance. You can also share the screenshot of the transaction for further assistance.

-Nadia
HDFC Bank Customer Assistance

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Address: Hyderabad, Telangana, 500089

I have applied for credit card from hdfc bank application no :19k[protected]s3 and it was declined without stating any reason, when i inquired through hdfc branch they are not able to provide any help stating that in their system it is still showing as in review however to me it clearly state declined.. 2 months bank also it got rejected without sighting proper reason.. When i complained customet care they trapped me and applied for another credit card online... Such a pathetic and disgusting way to treat hdfc customet... Only thing i wanted to know why it is getting constantly declined and they are keep asking me reapply... My credit score will also take a hit because of that. My contact no

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments expressed and wish to inform you that your request for a credit card facility is under process and you will receive an intimation on completion of the process. We appreciate your patience in the interim. You may also track your credit card application status using the below link: http://bit.ly/2Hr09ZN.

-Zubin
HDFC Bank Customer Assistance

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