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[Resolved]  HDFC Bank ERGO Health Insurance — Negligence & ignorance in returning documents

HDFC ERGO ID : ER[protected]-01E Complain No. 12767602 dt. 10.11.15) This is a last reminder mail from my side, after several phone calls & reminders even lodging complains[protected] dt. 10.11.15) no action being taken till date, since I have submitted all the relevant documents to get back the original papers in Sept'15 end. Whereas, it's so important for me to get back my original documents after the claim got rejected, still only verbal commitment at your end being given, but nothing in action. I truly do not understand the hindrance of this procedure. This is my last reminder from my end, if no action being taken in that case I'll put up the issue in consumer forum for negligence & harassment.
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Complaint marked as Resolved 
Verified Support
Dec 16, 2015
HDFC ERGO General Insurance Customer Care's response
Dear Sir, Thank you for sharing the required details. We will look into the matter and get back to you shortly. For any queries please feel free to call our Toll-Free: [protected]from any Landline & Mobile) [protected]from MTNL or BSNL Phone) Regards, HDFC ERGO General Insurance
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    HDFC ERGO General Insurance
    Customer Care Service
    Customer satisfaction rating
    50%
    Complaints
    110
    Pending
    0
    Resolved
    54
    HDFC ERGO General Insurance Phone
    1800 2700 700
    1800 2001 999
    +91 22 6638 3600
    HDFC ERGO General Insurance Address
    165-166 Backbay Reclamation, H. T. Parekh Marg, Churchgate, Mumbai, Maharashtra, India - 400020
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