HDFC Bank Complaints & Reviews

Hello, HDFC bank is charging me AUTO PAYMENT charges from last 1 year without my permission. I have not start auto repayment on my credit card and whenever I called their call centre, they giving me answer that they will callback in 24 hrs.But I did not have any single callback from them. I am not going to pay any AUTO PAYMENT charges to them. One of their customer care representative have also told me that these charges would be reversed but nothing was happened and my payment amount is increased by HDFC from Rs.900 to RS.3500.I have also all recordings of their representatives. So, do please needfull ASAP. Thanks, Sandesh Gavhane

My name is Abhinav Purwar and i have a personal loan with HDFC bank. I have paid 13 EMI and due to my financial difficulties i was not able to pay it from past 9-10 months . i have every intention of paying it but my situation is not i can pay it right now. and because of which my account has been transferred to the collection agency. Now the collection agent named Akshay and other recovery agents from hdfc bank started calling me i in formed him my situation but he kept forcing me some how i arranged some money Rs 1500 to pay him and told him that i will start paying it as soon as i can he again started call me for the same not ready to listen anything and forcing me to pay. i couldn't answer his few calls and he started calling my married sister and her family( which is a serious violation of RBI guidelines) i informed him not to contact my sister or her family as its a violation of the law. He agreed and said we will never contact you sister and her family ...after a month or two he again started calling my sister and his family member who has nothing to do with me and started harnessing them stating he don't know who we are and we will do this and that. i called him again today he started being disrespectful and when i told him that you have violated the law again he said do whatever you want to i will continue doing this and keep calling your sister and her family and everyone. He also stated that bank supports such illegal collection activities. He kept calling me repeatedly again and again and also my sister and brother-in-law and his family also called my cousin and informed him about my debt. I emailed banks loan support and i haven't got any response from them yet its been 3 months and they also threatened my sister and my brother-in-law that he will send police agianst me creating the panic her family.

I have an SB A/C [protected] in HDFC BANK (+91 [protected]) and I have transferred Rs 1000/- using IMPS on 25th Aug 2014 at arount 4.00PM to SBI SB A/C:[protected] Padmarao Nagar, Secbad. The IMPS Ref No[protected]. Amount debited from a/c but not yet credited to recipient. I got message that it timed OUT and status shows in my Netbanking as Transaction Initiated. .Either initiate the Tranc or refund the money into the account. Please...

Hi

I have an account in HDFC bank Saliyur Branch, It was Dormant account. Till July 2014 the account balance is 0, but suddenly They started make charges into my account continuously 4225 rupees for not maintaining minimum balance.

" Dear Customer, The balance in A/c No. XXXXXXXXXX4936 at GURGAON - MAIN BRANCH - SECTOR - 14 as of 23-AUG-14 is INR -3, 589.89 . You have received alert by subscribing for Banks InstaAlerts . To unsubscribe/ modify alerts login to Netbanking or visit nearest branch . Check A/c for current balance . Credits in A/c are subject to clearing . For any queries write-in to [protected]@hdfcbank.com Use the Locator feature on HDFC Bank MobileBanking...

Deasr sirs,

I was using my hdfc bank debit card no[protected] at

An axis bank atm [atm id cwac21104, dt 23-8-14, 15.17 hrs, and record no of withdrawal 7289

The machine flashed after swiping the card and performing necessary transactions 'collect your cash'', but then,

No cash came out.

Again, the machine flashed 'transaction declined', but the amount of rs 3000/ already

Got debited to my hdfc account.

On taking up with axis bank, they have advised me to take up with you.

You are requested to do the needful and regularise the amount debited to my account.

Regards,
V.Srinivasan
Hdfc bank cust id
3589960

Sir, I had taken a policy - UL Endowment Winner with HDFC life. The policy number was 12635839 which was started on 13th February 2009. I have paid premiums of 50, 000 / year for a three years but due to lack of funds I couldnt continue the payment. Just when I was planning to break the policy and withdraw the money I invested, Sachinkumar (Direct Sales Manager - TAD, HDFC Standard Life Insurance company ltd, M: [protected], E: [protected]@hdfclife.in) called me in January ending 2014 for a meeting to discuss about an alternate plan where I dont loose out on the cancellation amount and he can arrange for two installments to pay my last 50, 000 for this plan. He came along with Prashant Mundhe (Yet another Direct Sales Manager - TAD, HDFC Standard Life Insurance company ltd, M: [protected], E:[protected]@hdfclife.in )and convinced me saying that the funds accumulated in my existing policy could be transferred into a debt policy and I just need to pay 25000 in Feb and the next 25, 000 in Aug and I dont have to pay any further premium. All funds of the previous policy would be utilized in this new policy and I would get better returns on policy maturity. They created a new policy for me - HDFC Life Classicassure plus, policy no[protected] and provided me the receipt of INR 25, 000 which I had paid to them. They said that I would get a confirmation call but you can say that you have understood all terms and are ready to go for it. Since they are employees of HDFC Life (They also provided me their business cards) I assumed everything is good and I proceeded as they had told me to.A few months later when it was time for me to pay my supposedly last payment of Rs. 25000, I called up the call centre just for a verification about the same and was shocked to know that my old policy still continues as it is. The new policy started off at the initial 25, 000 which I had paid and is for a period of 10 years (Premium paying terms of 7 years). The last payment which I was about to make is for the second installment for year 2014 and this will continue for 7 years !! Thats not all. This policy is non-cancellable. It seems that there was a 14 days period after the policy is made where we can cancel. After that we have no other choice but to continue. I was unable to comprehend this. I tried calling Sachin but he was always not reachable by phone. I wrote a strong letter to customer service (Complaint No. [protected]) but they reverted to me saying they have done a thorough investigation and they dont find any issue and that they have my signatures at all places verifying that I know what the policy is about. I wrote back saying that they should stop the auto debit from my account for the next installment as I dont want this policy. There was no reply to that. It was good that I knew which account would be debited and I kept insufficient funds in that account. Day before yesterday I got a call from the bank saying that an ECS transfer request is going to be declined due to my insufficient fund and I was glad that the second payment didnt take place. Had it been any other honest company, they would have atleast stopped the ecs transfer thinking that the customer is not happy with the plan, lets stop the autodebit till the entire issue is solved. But thats not the case with HDFC Life.I want to cancel this new policy and I also need my 25, 000 back. This is fraudulent way of selling policies by giving false information and promises. By doing this, HDFC Life is spoiling its own image in the market.
A disappointed customer

I am getting a number of calls from them to get a credit Card. the heights is caller tells me to pay them 12000 rs to Stop calling me. Because they purchased data set and my numBer is There. All This after requesting not to call me. I Am frustrated.

HDFC BANK at Bangalore Richmond road does not have parking facility for customer nor its employee.
Customers suffer for parking place, most of the time from traffic police who takes away their bike. i dont know how RBI has given the permission to HDFC BANK.

Kindly some one solve this problem or cancel banking license for HDFC BANK at Bangalor, Richmond road, salco center building.


ADFC EMPLOYEE

Dear sir, i have a applied personal loan application many times in HDFC bank. Every time they rejected my loan application due to cibil score and bad credit history i all ready get new credit card and now my cibil credit score is also good but still they didnt giving me loan. and last 3 years continuously my salalry deposited in HDFC bank so why they didnt gave me loan?????? with regard [protected]@gmail.com [protected]

As a retired senior citizen I needed no insurance, but Sri Vikram Das of HDFC Bank, Lake Town branch, Kolkata, falsely canvassed about the sum assured and missold me their Pro-Growth II HDFC Life Insurance Policy No. 16993485 dt. 01.08.2014
He wrote down Rs. 5, 00, 000/- as sum assured in my presence but later fraudulently changed it to Rs.3, 50, 000/-
I received my policy on 05.08.14 and sent it back with P.S. Request Form 2 for cancellation.
I discovered that he had taken my wife Kakali Banerjee’s signatures on the margin of blank Form without allowing me to read it. Later he tampered the sum assured amount.
How can a Personal Manager dupe a client of the bank and harass him?
I had paid a premium of Rs.50, 000/- but after cancellation they deducted Rs.672/- for expenses.
I want HDFC Bank/HDFC Life to reimburse me this amount for this mischief and pay reasonable penalty for this fraud.
I would request you to penalize HDFC Life for harassment of a senior citizen.
Best regards,
Swapan.K.Bandyopadhyay
3B Northern Avenue,
Kolkata: 700037

Hi, This is Syed Jameel Pasha having salary account with Hdfc bank from past 2 Year 4 months. I have applied for a personal loan hear at Hdfc Paradise branch for 1.5 lakhs on July 2nd. The bank employee took all the related documents and also a rental agreement as I stay in a rent house. He informed that the verification team will come and verify the submitted documents. As said, an employer of Hdfc came to my home and office and verified my presence as everything I have submitted were perfect! I was given the reference number and also took the bank employee's number- [protected]. When I checked my status, it shows my Personal loan was rejected and also confirmed the same with bank employer. I remember saying my civil verification was not good or appropriate. Still I am not sure why my loan was rejected as I am perfectly eligible to get the loan. (I get 15, 000+ salary and working from 2.4 years in a company). Thank you! Syed Jameel Pasha [protected]

Hello Sir, I applied for a normal credit card service through hdfc bank website. Their representative called up and sent their collection agent to my residence. He collected all the documents copy including my Company ID, PAN Card, Salary slip etc. They promised me to deliver the credit card within 10 working days. Its been more than a month and no updated or card. The collection agent stopped picking up my call. I called HDFC customer care to give back my documents copy if they don't want to provide credit card. They are telling that the documents can' be given back, its bank policy etc. Anybody can misuse the documents, its a privacy issue. Please help me out. Application No:CC19398812/ Ref No:[protected]S2 Alvin George Bangalore-29

My card has been overdue for some time due to a sudden financial crisis I am going through. I am now nearing a phase in the next couple of weeks where I can start clearing the dues for the same. I had changed my address and mobile number recently, my new address and mobile number was duly conveyed to HDFC (However there was a slight delay in the same as we were busy settling down).

HDFC collection agents go constantly to my wife's office and harrass her telling her lies that I have sent them there and gave them the address to collect payments there. They create a scene threatening her to approach her HR Dept. I approached the Nodal Officer Maharashtra Mr. Pinto, and was referred to Head of debt dept in HDFC Ms. Deepti Parikh, who I gave a PTP and was assured that this will not happen again.

Due to certain circumstances I was able to only pay the bare minimum due. Currently I was in a training session when HDFC officials called me, I text-ed back stating that I will talk later. Later I come to know that the collection agents are back at my wife's office premises and creating a scene at the reception area. The agent also told my wife that I gave the address and asked them to go there to collect the payment (Thus creating a misunderstanding between us). When I spoke to the agent he was very rude and said so what, do what you can or want to I dont care. I called Ms. Parikh who said that an email was sent to the agency not to visit my wife's office why havent they done so. She requested for 10 mins to sought the same out.

I also checked my HDFC savings account, there have been multiple deductions of 270/- odd rupees from my account on multiple times by the Credit Card without my authorization and my credit statement does not reflect the same. I do not get any updates of payments on my mobile as well.

I do understand I am in the wrong in non payment of dues on time, I am prepared to clear whatsoever dues I have to towards HDFC as and as soon as possible, however that does not mean that the bank's collection agency is authorized to harass us in this manner. I will like to complain and request a solution to this mental trauma.
They are putting my wife through trauma. Talking rudely to her and openly lying to me that I have told them to collect the payment from her.

Please help


Please advise,

Regards,
Harsath Gha

On 12 august, 561.80 Rs. have been deducted from my savings account. I think its something related to DMAT account because transaction description says "DEPOSITORY CHARGES JUL[protected]". This is very wrong on their part. I didnt even apply for dmat account. Atleast they must intimate their customers before performing such irrelevant transactions. I request HDFC bank to refund my amount asap.

Dear Sir, I hold a Personal Loan bearing Account no "26504147". With EMI of Rs. 4785/-. Due to Illness & followed by Loss of job, I was not able to clear the EMI of the Month July 2014 & August 2014. I'm in touch with the Bank Officials on the customer care (I last spoke to Mr. Navneet at Customer care on Aug 20, 2014) and the Bank Branch. At the time of Loan application, i was told this includes, a Loan insurance, which will help me in case of any disability/loss of job/Death. As i do not have any document of the same, I was told to check with HDFC ERGO for the same. I used to receive call from collection agencies/Departments appointed by HDFC for Payment. I communicated them, that; I was unable to make the payment right now, because I do not have JOB in hand. I also communicated them, which I’m joining soon, and i’ll start clearing the EMI's as decided from September 2014. As i'm in the impression that this Loan is covered under the Insurance policy, I requested them to update the same in my loan account, and collect any EMI from the Insurance company for at least 3 EMI's Today I received a Call from Mr. Ajay Choudhary from[protected], Claiming that; he is a Senior Manager, Loan Department of HDFC. I communicated the same to him as well. Unfortunately, this gentleman, started abusing me, my family; as if like, i owe him personally. I communicated him that his words are not appropriate. But still continued to abuse me. when he said like "Come to ITO (Their Office) I’ll break your legs" and all. Then I request by brother-in-law to talk to him. He started abusing him as well. My brother-in-law communicated to Mr. Ajay choudary, that he will check with both HDFC Bank Loan Department and HDFC ERGO as well, and request Mr. Ajay Choudary to call back after 1 hour. At the mean while, I also received a call from Ms. Bupinder Kaur[protected] for the same, Again i communicated the same. She said that she discussed with Mr. Danesh Rawat, and let her check and get back to me by tomorrow. Again after 1 Hour, Mr. Ajay Coudary Called and Start Abusing. I communicated him, that I spoke to Ms. Bupinder Kaur, for the same, and she said, that she will update me on the same by tomorrow. After listen to this, Mr. Ajay coudary, said I'm going to her, you call in her Phone number. When i Call on Ms. Bupinder Kaur[protected] Number, it was not answered. After 5 complete rings, Mr. Rajindera Singh (Claimed as Team Leader), Picked up the phone. I narrated the whole story about Mr. Ajay Coundary, Mr. Bupinder Kar. He suggested me that he will get back to me by tomorrow. I do have the conversations recorded. I would request you to take strict actions against these people. In case if I repeatedly, getting calls like this, I left with no options other than approaching the concern authorities for help. Regards Jatin S Anand Mobile [protected]

HDFC securities recently opened my demat account and at the time of application they communicated that account opening charges will be INR 999 however after few day's i received message that INR 6294 deducted from my account against demat account opening charges . I complained HDFC customer care and they said your account open in different categories and it's one time non refundable fee so i asked what's different categories and they just keep repeating the same thing . It’s very disappointing that HDFC securities uses unethical business practices .

Dear Sir or Madam: File Registration Number: IR0169489KPH ( zero) I received a call from one person named Devender Sharma, Cell Number: [protected]. According to Devender Sharma, he works at the Finance department of Insurance regulatory department (IRD), and has received an authorization letter from a person named “Bhanu Pratap” to collect the payment released by IRD for my policy amounting to Rs.195210 (Rupees One lakh, ninety five thousand, two hundred and ten only). The letter states that my financial condition is so bad that I do not have even a bank account where the payment due to me can be transferred, and that I am physically so handicapped that I am not able to approach the branch myself. I have been informed that IRD has released this amount on March 10th, 2014. First of all, I would like to inform you that I do not know any person named “Bhanu Pratap” and have not authorized him to collect any money on my behalf. Secondly, I do have bank accounts, and that can be verified from your records as the premiums that have been paid have been paid from those bank accounts. Thirdly, I am not physically disabled. First of all, you need to stop all payments to Bhanu Pratap, inform the police, and get this person arrested. Else the customers will lose all faith with HDFC bank or IRDA. I have multiple policies with HDFC, so I am not sure of what policy is being referred to here. If you can let me know the details of the policy, I will be able to verify this. Also, I need to check what is the status of my money with other HDFC Policies. Hoping for an early response and action, Poonam Arora [protected]@yahoo.com

Dear Sir/Madam - How can you help on tackling the credit card fraud issue? Here is the details of the fraudulent transaction on my credit card, NAME : PRASHANTH NAIK CREDIT CARD NUMBER : [protected] Bank Name : HDFC Bank Location : Bangalore I got an email from email id "[protected]@hdfcbank.com" on 10-Aug-2014 1.15 AM that a transaction has been declined. I called up HDFC call center on 11-Aug-2014 morning and informed about this transaction and they said there is no such transaction happened on my card. But on 17-Aug-2014 I was checking the outstanding amount I got to know that there was a transaction on my card on 13-Aug-2014 at 1.50 AM for the amount of 23400.72 INR. Surprising thing is I didn't even get message on my registered cell phone about this transaction. This is against the RBI rules.

Hi, HDFC bank has deducted Rs. 8000 without informing me from my saving account. Currently I am on a official visit to U.K. I have previously informed them that I am in U.K. And I would be back by this year end. Also I have informed them that they have changed my credit card without informing me and I haven't received the new card allotted to me. Still without informing me they deducted the amount. They have sent me the statements correctly every month but I have asked them after my dues have been clear why are they asking me to pay up more and also asked them to give the break up of the amount. Instead of these things they have just deducted the amount from my account. We Use the facility of the bank to keep our hard earning safe but instead they themselves are misusing this facility. They should have intimated me prior to any action. I have told them that I wont be available on my Indian number but they could reach me on two emails id's But still the response from them was worst. Could you please take an appropriate action and resolve the matter. I have the screenshot of my account statement, which i can produce whenever required. My Contact details are: [protected]@gmail.com/prajesh.[protected]@atos.net Thanking you. I have full faith in our judicial system. Prajesh Nair