HDFC Bank Complaints & Reviews

Dear Sir,

As per my telecom coversation today evening with your customer care executives in call centre based in Rajori Garden near surya continental, I had a word with your customer care executives Name -Mr Sachin (put me on hold for half an hour and then disconnect my call ), Ms Himanshi Jain ( transfer my call and then disconnected my call ), and finally had a word with your deupty manger in call centre Mr.Prabhu Mishra from land line no[protected] and he told me that you can do any thing so Finally I am going to be a very hopeless and feeling very helpless from your managers and your phone banking officers like in your operations Now I am sending you a mail regarding my concern to deduct the 224 RS. from my account as a third party diposit taxn.where is it mention in RBI rules under the which section to deduct the amount for the deposit of the amount why are you charging this amount you are not poviding any extra service as compare to other Private Banks & Govt. Banks I have a four account with Nationalised banks like Bank of Baroda, State bank of india, Canara bank, and Punjab national bank. They are not charging such type of amount for the deposit of any amount the same account as I am very much fedup with the services provided by your personal bankers and customer care executives Name--Kiran Walia (Personal Banker)and in call centre Ms Jaspreet & TL -Prabhu Mishra when I was speaking with him during the coversation he did'nt take initiative reagrding my concern and laughed.I know this is a trivial amount of money which if lost does not matter to me but "collection of single penny makes a rupee".I also called Hdfc sec-26 Branch and spoke with Ms Kiran Walia and put a request to send me a scan copy of the account closure form then she told me that she doesn't have a right to send this form. I hope so if she is a personal banker in your branch to serve the customer, she has these type of rights to send to customer bcoz I am also a working personal and I don't have such time to visit the branch again and again.

Please take care of the this matter Asap..

Sir i have applied for an two wheeler loan in Southern Motors - Royal Enfiled Showrrom Annanagar. Mr.Hemant who is your bank executive did not have much knowledge and interest in his work, so i took my personal interest and spoke with his team leader and came to know that only HDFC a/c holder can get the loan. On 9th december 2008 i gave an letter to Mr.hemanth to return my doccs. Till Today there is no response from him when i called him he told Bank has lost the doccuments and he is searching fot it. I dont know how he can blame the bank itself for his irresponsiblity. more over he told that he has more than 700 customers per month it is not necessary for him to return me the doccuments and if you make complaint go ahead and gave me the customer care number. He is irresponsible and arrogant in his speach. If the bank really giving importantance to the customer complaints kindly take necessary action againt this type of executives. His Ph [protected]

Hi,

Actually lastime i forgot to pay my credit card bill.my due date was 3rd december 2008.After that i got a call from HDFC bank on 13th december 2008 and she told me that if i will pay cash on 15th december 2008 they will not give any penalty for this late payment.But when i got my statment for next month it shows 700Rs. penalty.After that i have complain to the hdfc bank on 24th december 2008 at 1pm.customet care people said that it is not our responsibility that collection department will say anything to recive payment.I told her that i aggree i have late payment but why collection department told like that "i[censored] pay on monday 15th december 2008 there will be no penalty ".what this rubbish? what we have to do? all banks cheat us like this...if i will not pay this time bill again they will charge penalty.Common man have to pay only penalty.Just i have share my incidence with u.everyday many people face this problem.What actions to be taken regarding this...

To,
HDFC Bank,

Subject: What is reason for not clearing my cheque?

Dear Sir/Madam,

I was deposit my cheque ATM drop box on 9-dec-2008 at Preetvihar, New Delhi.
I was check my account on 15-Dec-08, but amount not reflects in my account. Then I went to Preetvihar branch office, New Delhi-92.

The banker Mr. Mannu Kumar said to me your cheque was returned by courier on your mailing address.
I was waiting for courier since 19-dec-08, but courier mail not found. Then I went to branch, and received courier contact no.
And I asked to Mr. Mannu Kumar what reason to return my cheque, he reply me I could not give your appropriate reason why your cheque return because no reason mention with cheque.

Then after I was going to contact courier office. I called 50-60 time then he was return my cheque on Saturday (20-Dec-08) night.
I went to Preetvihar branch on Monday, asked to Mannu Kumar what reason to return my cheque. He does not say any reason.

Therefore I want to know about the reason of my cheque not clear.
If you have no reason the give me compensation my harassment.
During this period I have taken leave to my office approx 3 days.
So I have lose money and time.

Therefore I want to compensation as follow:
3 Days Salary : 1800
Call charge : 100 approx.
Traveling Charge : 200 approx.
Mental and Physical Harassment Charge :40000
[protected][protected]--------
Total : 42100.00
[protected][protected]--------

I was complain on customer care on 15-Dec-08.

Please write my complain :
What reason to not clearing my cheque.

Cheque No. : 407684
Cheque Date : 8-12-08
Bank : Corporation Bank, Laxmi nagar
POD no.[protected]
Courier Contact No. [protected]
Complain No. :[protected]


Thanks & Regards,
S Nand
[protected]

Dear Sir
I receieved th spam message. Please enquire the account of Mr. Deepak Bagat of HDFC BAK INDIA as mentioned in this message. Kindly necessary action against the individual with an intimation to me .


From:
"Unity Bank PLC." <[protected]@yahoo.com> | Add to Address Book | This is spam



To: dash ajayakumar <[protected]@rediffmail.com>


Subject: UNITY BANK PLC TRANSFER NOTIFICATION (CHARGES NEEDED).


Date: Mon, 15 Dec 2008 13:01:31 IST


Note: To help protect your privacy, images from this message have been blocked.View images | What is this?




RC156747 HEAD OFFICE UnityBank Tower, Plot 785, Herbert Macaulay Way Central Business District Abuja, FCT FCT, ABUJA.. EMAIL:[protected]@yahoo.com TEL: +[protected]. EXTERNAL FUND REMITTANCE DEPARTMENT REF: UBPLC/NG/RC17-2008. FROM THE DESK OFALHAJI FALULU BELLO, MD/CEO-UNITY BANK PLCNIGERIA.ATTENTION: CHOUDHURY AJAYA KUMAR DASH.THIS BANK IS IN RECEIPT OF YOUR EMAIL WHICH HAS BEEN ACCEPTED BY THIS BANK, BE INFORMED THAT THE TRANSFER OF YOUR PRIZE INTO YOUR DESIGNATED BANK ACCOUNT WILL SOON COMMENCE BECAUSE WE ARE NOW AT THE FINAL STAGE OF THIS TRANSFER, WE NEED TO PROCURE TWO DOCUMENTS FROM THE FEDERAL HIGH COURT OF NIGERIA, THE DOCUMENTS ARE STATED BELOW.AFFIDAVIT OF CLAIMS CERTIFICATE AND FUND RELEASE ORDER.THE TWO DOCUMENTS WILL COST THE SUM OF $550USD.THE BREAK DOWN OF THE FEES IS STATED BELOW:AFFIDAVIT OF CLAIMS CERTIFICATE:$300USDFUND RELEASE ORDER:$200USDSTAMP DUTY FEES:$200USDNOTARIZATION FEES:$250TOTAL:$950USDTHIS IS TO ENABLE THIS BANK EFFECT THE TRANSFER OF YOUR WINNING PRIZE THROUGH BANK TO BANK WIRE TRANSFER INTO YOUR ACCOUNT. BE INFORMED THAT YOUR CASHIER CHEQUE IS WITH THE UNITY BANK OF NIGERIA .YOU ARE ADVISED TO SEND TO OUR TRANSFER OFFICE THE SUM OF $950USD TO ENABLE HIM GET YOUR CASHIER CHEQUE FROM THE SECURITY AND ALSO PAY FOR THE AFFIDAVIT OF CLAIMS CERTIFICATE AND FUND RELEASE ORDER FOR THE TRANSFER TO YOUR NOMINATED ACCOUNT.YOU ARE REQUIRED TO SEND THE FEES AT HDFC BANK INDIA WITH THE INFORMATION'S BELOW.BANK NAME: HDFC BANK INDIA ACCOUNT NAME: DEEPAK BAGATACCOUNT NUMBER:[protected]YOU ARE REQUIRED TO MAKE A CASH DEPOSIT WITH THE ABOVE PAYMENT INFORMATION TO ENABLE OUR TRANSFER OFFICER PROCEED FAST WITH YOUR FUND TRANSFER.AS SOON AS YOU MAKE THE PAYMENT CALL US ON PHONE AND ALSO SCAN AND SEND THE PAYMENT SLIP WHICH YOU USE IN MAKING THE PAYMENT FOR PAYMENT VERIFICATION. AS I SAID BEFORE, THIS PAYMENT WILL ENABLE MY TRANSFER OFFICER PROCURE THE TWO DOCUMENTS FROM THE FEDERAL HIGH COURT OF NIGERIA, AND ALSO GET YOUR CASHIER CHEQUE FROM THE COMMISSION UNDER UNITY BANK OF NIGERIAAM SENDING A COPY OF THIS MAIL TO MY TRANSFER OFFICER TO NOTIFY HIM OF THE TRANSFER OF YOUR FUNDS.IN ANTICIPATION OF THE WON PRIZE, KNOW THAT YOUR WON FUNDS WAS FIXED UNDER DEPOSIT IN THIS BANK, AND SO NO DEDUCTION WILL BE MADE FROM IT UNTIL IT IS DEPOSITED IN YOUR BANK ACCOUNT. MODE OF TRANSFER: BANK TO BANK. BENEFICIARY AMOUNT: $400, 000.00 (US) DOLLARCHOOSE CURRENCY: INDIAN RUPEESTRANSFER TIME IS SIX HOURS UPON CONFIRMATION OF THE ABOVE STATED FEES, THEN IS WILL TAKE 48 HOURS TO REFLECT IN YOUR ACCOUNT.IF THERE IS ANY MISTAKE IN THIS INFORMATION KINDLY INFORM ME IMMEDIATELY.ON BEHALF OF THE BOARD OF DIRECTORS, WORKERS AND STAFFS O[censored]NITY BANK PLC, WE CONGRATULATE YOU ON YOUR WINNING AND ENCOURAGE YOU TO MAKE JUDICIOUS USE OF YOUR PRIZE. YOURS FAITHFULLY, ALHAJI FALULU BELLO, MD/CEO-UNITY BANK PLC, .NIGERIA
Online Banking
Thanking You

Dear Sir,
I have taken personal loan of 1, 26, 000 from your bank on DEC 07. Account No[protected].This month my ECs submitted on 10th and has got returned due to enough amount not available in my account. I received a call from your bank and informed that they will collect the money in my home or office by next day and they are not agreed to any cheque or net transfer. But your representative collected the amount after 5 days.
But on 18th dec another ECS was submitted to my account without any information to me even after collecting the DEC EMI. Your procedure is to collect the money at customer and at the same time debit the money from customer account.
Pls reply my query Why Another ECS submitted in the same month without any information to me even after you have agreed to collect the amount by cash.
I am charged for the ECS return charges from my icici bank.
This is highly dissappointing and expecting your reply as quick as possible...
Regards,
P.Murali
[protected]
Chennai.

My repayment due date is 05th or 6th of Every month. I had deposited 02 checques (Icici Bank for Rs5000/- and Dena Bank for Rs4000/-) on 2nd of December 08 through drop box at HDFC ATM and had verified details with HDFC bank on 6th Dec 08 under request no [protected] and [protected]. which i was given a feedback that cheques not received for clearance.
On 16th Dec received SMS stating that card A/C xxxxx is overdue for payment, Please call on[protected] . Based on that on 16th Dec called up Ms Shalini on[protected] at 1640 hrs and asked for the issue, inturn recevied reply that cheques are not yet received you need to make payment. Had explained her the details of deposits which she refused to accept and backfired stating that if you cant manage your expenditure why are you keeping your credit cards and will be taking action against the same.
Then on 17th Dec called Ms Meena on[protected] and explained her whole scenario in which customer is been ill-treated request number given to me was [protected]. Ms Meena had asked me to make stop payment with concerned banks, which i had asked for a formal letter from HDFC Bank.
18th Dec 08 received SMS from HDFC bank statement for cardmember, stmt for card ending xxxxis being dispatched . Min amount due Rs1660 on 05/01/2009. Total dues Rsxxxxx
On 19th Dec received SMS from ICICI bank at 0922 hrs stating that amount of Rs 5000/- debited from saving account vide cheque no xxxxxxx towards payment.
20thDec 2008 Spoke with Ms Shailja and Ms Anita both were very rude and were trying to pass on the buck on credit card department . It sounded like torchure to customer for showing his patronage.
on 21st Dec 08 received SMS from HDFC Bank stating Rs4000/- being credited into your card ending xxxx on 20/12/2008.
By placing above mentioned facts, you can imagine how human being can undergo a mental stress for such kind of treatment received from credit card banks
Hereby, request your kind intervention and solicit your favourable reply

I have taken the above HDFC Standard life Insurance Policy in July 2005, in my Son's name Varun P. Sarma ( who is a student still), with an Annual Premium of RS 19450. The Policy was taken through Mr. Vinayak Haldive o[censored]nion bank of India. As per the request of Mr. Vinayak for regular payment of Premia, I gave standing instructions at that time to Vinayak Hadive, to debit the Annual premium to my Union Bank Account, through Union bank Hyderabad, Kandigal Branch, Branch, As Standard Life Insurance has tie up with Union bank for marketing this product. They specifically requested for this arrangement for payment.

However due their internal problems (between HDFC standard life Insurance & Union bank of India) this standing arrangements did not work and my Policy has entered in lapsed state., which I was not aware for quite some time because I am in overseas and no mail reached me about this lapse, till I visited India and ascertained about this Polciy status.

Now they are insisting that I should pay interest charges of over Rs 10, 000( accumulated so far ) in addition to the premium amount . However I requested for waiver of the interest charges for no fault of mine and I was ready to pay the all the premia. I have been regularly following up with HDFC standard life Insurance / Union bank for the revival of my sons’ above policy without any extra charges for no fault of mine. It is nearly over three years, neither action has been taken by HDFC standard life Insurance nor Union bank of India about this matter. My first premium amount of RS 19450/ is just swallowed by HDFC Standard Life Insurance. The people I am in Contact with HDFC standard life Insurance are as follows.

1. Mr. Vidit Srivatsav
2. Mr. Nirmal
3. Mr Anil Dubey
4. Murugesh

Union bank
Mr. Vinayak Haldive
Only Lady who requested to take up this Policy

I made three visits to HDFC standard life Insurance office in Mumbai Church gate office but of no effect as no senior people are available there. To be very honest these companies advertise in a big way, when we go to see their customer services you would know how poor in handling their customer grievances. There quite a lot of similar complaints which HDFC Standard life which they never attend. Under the Circumstances I request you to help me to revival of the Policy without payment of any extra interest charges, I am prepared to pay all the outstanding premia up to now, or else to arrange for refund my amount of RS 19450.

Please help me.

Best Regards
P. S. Sarma
Father of Varun Sarma ( student)

I


I

Please find the mail below which I have sent to HDFC Customer care.

Dear Mr Kaushik,

As per mail below you were sending me the letter related to investigation details. For your kind information till date I have not received any letter from HDFC.

Secondly, while investigation one of your executive Ms Rajni called me up for details and she also confirmed me that transactions were not made by me, some other person has done that transactions. And she was also supposed to send me the copy of that signed transaction slips, but till date even that slips also not courier to me.

Also, I am failed to understand few things, if possible kindly clarify the followings:
1) On 4th Nov, 08, when I register the complaint against wrong transactions total amount due towards my card was Rs 10, 806/- and now I am receiving the sms of outstanding Rs 13, 346/-(no statement has been received)
2) When I already requested that till the time dispute on my card will not solved I will not make any payments than why I am receiving calls from HDFC call centre to make payments.
3) I didn't request for any new card, why have you have sent me the new credit card and adding up the amounts.
4)When will I receive the current statement of my card and the transaction slips??

This all seems to flimsy. On one side your executive confirms me that yes transaction has not been done by me on other side you were sending me this kind of mails. I am receiving continuously sms and calls on due's. You guys don't have any coordination with each other department as when I called up the call centre(helpline) number they ere failed to satisfy my queries. I am in continuation of receiving the harassment calls from your executive to make the payments for no reason, if I want to know any detail on my dispute transactions than your executive were like"sorry we didn't know anything" as dispute department must have all this details. When the case is under investigation why cardholder should pay???

I would again like to clarify that I will not pay the amount for the wrongly charged transactions which was not belong to me. And I don't want to use any of HDFC credit card until and unless all this disputes will get resolved.

Thanks & Regards,
Deepti Jain
Mb No [protected]
[protected]@gmail.com

Dear Sir,

I hold a gold master card from HDFC, I am repenting for doing business with a worst bank like this, I am paying the minimum amount due but still they call me and threaten me and my family.

My dad is an exservice men and a senior citizen who stays in my native mulky. These callers have called him asking about my whereabouts, when he told them that he is in bangalore they threatened him saying that he is trying to immetatite like my father.

They cannot even make out the difference between a 65 year old senior citizen and 35 year old son.

My family is disturbed and thinking of going to the police. I have just had problems in my work place because they call twenty times to my workplace also.

I have decided to take them on legally and go for a settelmet as i have problems with my job.

Today they called my office and gave me this number [protected] and told that it is from the legal department and i have to call them, They have threatened my office collegues saying that we want to come and thrash him.

They are using vulgar language while speaking to me.

I want to take action against them please advice.

I have submitted online form for the hdfc persional loan.. And one day one persion called me and tell how much salary.. Which company you are working like this.. After that no call or mail about this.. What the reason for delaying..?.. I am a elegible persion only..
Please take a immediate step to get persional loan.. And my mobile no is [protected]

Hello All,

I transferred an amount of 5500 RS on 14 Jan 2008 to Visa Card no: [protected] through net banking. Name of recipient is Mrs. Manju Das. Her bank account is with SBI Nagpur branch and her A/C no is [protected]. She has not yet received money. She has checked with her bank several times and even I checked with SBI, No money was credited to her account. I have complaint HDFC so many times and comp no is:[protected]. They are saying money was credited on next very day 15 Jan 2008. Kindly take necessary step to resolve this issue ASAP. Please let me know if you need any further information.

I am not happy with HDFC at all. I am corporate customer of HDFC bank since 2003 and they are not resolving the probleme. So please help me reponsible person.


My Name : Manoj Kumar

My Account detail:

Bank Name: HDFC Bank
Branch: Gurgaon
HDFC AC no:[protected]



Thanks & kind regards,

Manoj Kumar
Mob :0- [protected]

I have submitted a complaint letter along with the policy documents regarding the cancellation of the policy no[protected] at Janak puri branch on 18th Nov, 2008. This policy is issued to me on the False commitment and my signatures are fradulently done by the Insurance Advisor on the documents. I called up the Customer care on 25th Nov’ 2008. but as per them policy documents and letter does not reach to Mumbai office and they advise me to contact branch again. Till today I have not recd any response in lieu of the refund order. I called up several times to the company help line but till now there is no confirmation.
Why the company is playing with the customer time & money? I do not have time to visit the branch office time & again and when I called at the nos provided then no body picks up a call. I need my money refunded with interest urgently.

A man claiming to be an employee of HDFC Bank Janak Puri came to my residence this morning stating that there is an outstanding amount of my wife's credit card with HDFC. I told him that neither I nor my wife has ever had a Credit Card from HDFC he started threating us.
He had no ID proof, no credit card number and no statement. When I asked for his ID he showed a Visiting Card by the name of Anuj Lakhra, Sr. Manager Collections, HDFC Bank, Janak Puri.

I asked him to get proof and repeated that none o[censored]s has a credit card from HDFC. He then started hurling abuses and threatened to have me beaten up by calling more people.

I calmed him down and told him to get proof. He left soon after and following which I went and logged a complaint at the local police station. This incident has left both of stressed out mentally and harassed.

We request you intervention in helping us get to the bottom of this. I will be sending a complaint to the RBI Ombudman as well about this incident and the behaviour by HDFC employees.

Regards
Rajat Kamboj
+91 [protected]

I had taken a credit card from HDFC Bank in the year 2005. I had operated the card but as i was enjoying the credit facility for 45 Days but i had not received the bill of my credit card has i asked several times to customer care of the bank but they had not given proper feed back to us. As after some period of time i had agree to pay full & Final Settlement of Rs.16000/- against Cerdit Card Number[protected]. I had made the payment of the card & i hav received the offer letter from HDFC Bank as full & Final Settlement. How i can know that how to delete the name from CIBIL?

sir this is to bring to your notice that my bankaccount with account with
no : [protected] in the name of Jugal. Kishore. Mahajan along with Promila is with Centurian Bank Of Punjab Patel chowk Pathankot. This branch has deducted Rs 2640 @660 per month for four months due to low balance charges Whereas we were having more than 2 Lacs in the shape of stdrs at that time. Matter was discussed many times with brach Head Gurmeet s Singh and he assured me all the times to revese the amount by affording credit in my account. More than 3 months have lapsed but he is lingering the matter delibrately. Now i have withdrawn all my money from your bank & kept it at home in my locker. I am not willing to put it backuntill my problem is solved . I fear they can now deduct charges again because at present I have no bmegar balance in my account.once my problem is solved i will put back all the money. I request you to kindly take necessary action at the earliest, or else I may be forced to go to consumercourt . Jugal Kishore Mahajan (I expect someone responcible to talk to me in this regard . my phone nos are-- 01893, 220525 ; 01893, 220022

I HAD QUERY REGARDING MAPPING OF CREDIT CARD IN NET BANKING TO VIEW SUMMURY OF TRANSACTIONS THROUGH CREDIT CARD. EVEN OF IMMENSE OF FOLLOW UP AND REMINDERS, THE QUERY IS UNSOLVED AND AS AND WHEN I CALL CUSTOMER CARE, I HAD TO MENTION MY QUERY FROM "A TO Z". I HAD WRITTEN LETTER ALSO FOR THE SAME, BUT NO RESULT YET. AS AND WHEN I CALL CUSTOMER CARE, I AM BEING TOLD BY EXECUTIVES THAT THE MATTER WILL BE SOLVED WITHIN 24-48-72 HOURS, BUT NO RESULT SINCE 3RD NOVEMBER, 2008.

WHOM SO EVER CONCERNED THERE[protected][I AM ATTACHING THE ORIGINAL MAIL SENT TO HDFC SUPPORT)



I am not convinced with the reply from Mr. Krishna Kumar below. I went to that shop and spoke to the owner who told me that they have not got the payment (ie. double payment) as it reflects in my statement. As he had immediately done a VOID SALE, the same was cancelled…..



I...

i have applied for credit card several times to the bank...they always check and tell me that i am eligible to get a card from them...after i submit all my documents, then after all verifications they say that im not eligible for the card...plz help me...i always pay all my bills on time...my credit score is very good...

I am having a card loan from HDFC, which is running since last 3 years and I applied for Auto debit from my bank account using ECS facility.

Now a days I am getting calls from HDFC recovery agents, that I have some dues pending for my loan due to late payment of EMIs.

I am not able to understand this I am paying EMIs thru ECS, then how can be there late Payment. If Payment date is on 7th of every month and due to any reason 7 falls on holiday, then I should not be held responsible for delays. This is something bank should have taken care and they should debit amount before 7th.

This is rubbish.