Last year when availed HDFC credit card, got an offer that if purchase for over specific amount for 3 months, the card can be made lifetime free. But I missed to purchase. On the next day, got a call saying they are from bank and as I missed to reach that amount, if I pay Rs.1899 the credit card can be made lifetime free. I said yes and got a confirmation mail in the name of OneAssist. I got debited that amount from my account. But this year also(19/03/2021), my credit card got a bill of Rs.1899. Tried mailing to OneAssist and also calling, but no benefit. Please help me to cancel this asap.
OneAssist Relationship Number : 10315287
HDFC Bank customer support has been notified about the posted complaint.
We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.
-Anay
HDFC Bank Customer Assistance