My name is jay parekh and i hold a saving account, credit card and multiple loans with hdfc bank, i would like to inform that i have a jumbo insta loan going on with the bank and the bank has created a dummy no ending with 9380 now let me tell you that i haven't opted for any moratorium and have infact paid the bill of 15225.26 on 17 th april, i have just disabled the auto pay because i pay every month manually, you can check your records, from the time i have taken this loan i have paid manually before 25th of every month so i just disabled the auto pay option thinking that when i am paying manually why should i keep this option as auto pay enabled and i have already paid the bill also because i dont want any kind of moratorium, today on 19th april 2020 i am getting a message that my moratorium has been availed and it will again be set up on auto pay from june and i will be liable to pay for the intrest of these 3 months but kindly check your records i have always paid manually and infact have already paid the current bill aswell, i dont wish to pay even a single penny of intrest towards the moratorium as i have not availed it, i want a call back from the senior management asap
HDFC Bank customer support has been notified about the posted complaint.
Apr 23, 2020
Updated by Jay74368 Whats happening with my complaint, are you guys not going to resolve this issue
Verified Support
May 15, 2020
HDFC Bank Customer Care's response Dear Customer,
You have complete discretion to either take advantage of the moratorium or to continue with your scheduled payments. In the event, if you do not wish to avail moratorium you can make the payment of total amount due within the payment due date to avoid levy of bank charges. For further information, please refer to the FAQs by clicking this link: https://bit.ly/3aB0TYT.
-Nadia
HDFC Bank Customer Assistance
May 16, 2020
Updated by Jay74368 Hi Nadia,
Did you read my complaint properly and you guys are responding after 22 days, i have just cancelled autopay and today on 16th May i am receiving a bill os Rs 0 to be paid, i had just cancelled the autopay why did you guys apply moratorium on my jumbo loan, reply quickly, dont reply after 15 days
Regards,
Manav.