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HDFC Bank Complaints & Reviews

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Updated: Dec 16, 2025
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B
BEING SINGH
Apr 19, 2020
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I have bought my iphone11 pro with hdfc bank cerdit card on 11/01/2020 in apptronix batala. As mentioned by hdfc bank (To receive cashback of 6000 within 100 days from the transactional month end) i haven’t received my cashback till now, it is more than 100 days. I have asked in apptronix, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Apr 29, 2020
HDFC Bank Customer Care's response
Dear Customer,

We request you to provide us with the complete offer details received from the bank along with header and footer and the transaction details such as transaction date, merchant name, amount by clicking on https://t.co/N2sk0voO2e to enable us assist you.Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Nadia
HDFC Bank Customer Assistance
May 02, 2020
Updated by BEING SINGH
Send reference number
May 08, 2020
Updated by BEING SINGH
The reference number is not showing. Can you please send it again.
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    J
    Jay74368
    from Patan, Maharashtra
    Apr 19, 2020
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    My name is jay parekh and i hold a saving account, credit card and multiple loans with hdfc bank, i would like to inform that i have a jumbo insta loan going on with the bank and the bank has created a dummy no ending with 9380 now let me tell you that i haven't opted for any moratorium and have infact paid the bill of 15225.26 on 17 th april, i have just disabled the auto pay because i pay every month manually, you can check your records, from the time i have taken this loan i have paid manually before 25th of every month so i just disabled the auto pay option thinking that when i am paying manually why should i keep this option as auto pay enabled and i have already paid the bill also because i dont want any kind of moratorium, today on 19th april 2020 i am getting a message that my moratorium has been availed and it will again be set up on auto pay from june and i will be liable to pay for the intrest of these 3 months but kindly check your records i have always paid manually and infact have already paid the current bill aswell, i dont wish to pay even a single penny of intrest towards the moratorium as i have not availed it, i want a call back from the senior management asap
    HDFC Bank customer support has been notified about the posted complaint.
    Apr 23, 2020
    Updated by Jay74368
    Whats happening with my complaint, are you guys not going to resolve this issue
    Verified Support
    May 15, 2020
    HDFC Bank Customer Care's response
    Dear Customer,

    You have complete discretion to either take advantage of the moratorium or to continue with your scheduled payments. In the event, if you do not wish to avail moratorium you can make the payment of total amount due within the payment due date to avoid levy of bank charges. For further information, please refer to the FAQs by clicking this link: https://bit.ly/3aB0TYT.

    -Nadia
    HDFC Bank Customer Assistance
    May 16, 2020
    Updated by Jay74368
    Hi Nadia,

    Did you read my complaint properly and you guys are responding after 22 days, i have just cancelled autopay and today on 16th May i am receiving a bill os Rs 0 to be paid, i had just cancelled the autopay why did you guys apply moratorium on my jumbo loan, reply quickly, dont reply after 15 days
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      J
      Jayesh Sartanpara
      Apr 19, 2020
      Resolved
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      Resolved

      Address: : 7 RANG NAGAR SOCIETY NEAR RAJ NAGAR SOCIETY AMROLI MAIN ROAD AMROLI CHORASI NEW KOSA ROAD N SURAT-394107 GUJ

      Hello sir,
      Though i did not allowed any emi charges, hdfc bank credit card department asking for offus emi charge..

      Card no: 5181 59xx xxxx 7135

      18/03/2020 igst-vps[protected]rate 18.0 -24 (Ref# 09999999980318008437615) 37.94
      31/03/2020 imps pmt[protected]Ref# 00000000000331007261976) 3, 977.00 cr
      18/04/2020 offus emi, int nbr:04, [protected] (Ref# 09999999980418007436699) 182.14
      18/04/2020 offus emi, prin nb:04, [protected] (Ref# 09999999980418007436681) 1, 747.05
      May 26, 2020
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Apr 19, 2020
      HDFC Bank Customer Care's response
      Dear Customer,

      Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TT[protected] for us to promptly respond to you via email.

      -Bejoy
      HDFC Bank Customer Assistance
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        M
        Manali Gureja
        Apr 19, 2020
        Resolved
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        Resolved

        I have bought my iphone11 with hdfc bank debit card on 19/12/2019 from inspire store, indore. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked the store as well about it, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.
        May 20, 2020
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Apr 19, 2020
        HDFC Bank Customer Care's response
        Dear Customer,

        I understand the inconvenience. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

        -Anay
        HDFC Bank Customer Assistance
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          G
          gaurav ambe
          Apr 19, 2020
          Resolved
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          Resolved

          Address: HDFC BANK TRADE HOUSE SOUTH TUKOGANJ INDORE

          Hello sir,

          Sir i had done the transaction of 3000rs from lasuldia nori branch indore axis bank atm at 16.4.2020 but due to lack of money, first debited and then got credited at the same time but 18.4.2020 3000s (Mctf ate mentioned in the transaction) are shown deducted in my statement.

          Bank name - hdfc bank trade house south tukoganj indore

          Name - gaurav ambe
          Ac/no - [protected]
          Ifsc - hdfc0000036

          Kindly refund the amount of 3000rs, please let me know if any other things required from my end.

          Please find the attachment for the statement
          +1 photos
          Aug 6, 2021
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          May 17, 2020
          HDFC Bank Customer Care's response
          Dear Customer,

          We confirm that the disputed amount has been refunded to your account.

          -Nadia
          HDFC Bank Customer Assistance
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            M
            murari.penneru
            from Hyderabad, Telangana
            Apr 19, 2020
            Resolved
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            Resolved

            My account has more than 7 thousand rupees under hold. I dont know what's this for. Please release my funds without this type of charges.

            Also i have not paid emis from march. Also applied for moratorium and it got accepted from hdfc bank. I have received messages regarding the same. I have my account credited with some amount and that amount got adjusted for march and april months emi. I want that money back. Please help regarding the same.

            Account no.: [protected]
            Aug 7, 2021
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            May 15, 2020
            HDFC Bank Customer Care's response
            Dear Customer,

            We sincerely regret the inconvenience caused to you. We are looking into your query vide reference number[protected] and will respond to you shortly. Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff for customer service. There may be therefore be some delay in responding to your queries and complaints via PhoneBanking, email support and social media channels. We request your patience and support under these unprecedented circumstances.

            -Zubin
            HDFC Bank Customer Assistance
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              M
              ManavDS
              Apr 19, 2020
              Resolved
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              Resolved

              Address: HDFC Credit Card

              Hi,

              I made a transaction on[protected] at reliance digital store - zirakpur.
              I bought an iphone x, transaction amount was 49, 900 inr and was entitled for a cashback of 5000 inr.
              Its been more than 130 days & i have not received any communication yet.
              I have been using hdfc's credit card since more than 10 years & never felt this kind o[censored]ntrusted behaviour.
              Please provide an update asap.
              Below are the details:

              Txn id: [protected]
              Hdfc credit card no: 489377*2397
              Registered mobile: [protected]
              Registered email: [protected]@gmail.com

              Thanks.

              Regards,
              Manav.
              Aug 6, 2021
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              May 15, 2020
              HDFC Bank Customer Care's response
              Dear Customer,

              Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details along with the chargeslip of the transaction. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

              -Zubin
              HDFC Bank Customer Assistance
              By When can i expect a reply on this complaint ? Its already been a week.

              Regards,
              Manav.
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                H
                hmnt46
                Apr 19, 2020
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                Address: Alka puri Ratlam Madhya Pradesh

                Hello Sir my self Dr Hemant kumar Menaria My account number [protected] Alkapuri Branch Ratlam Madhya Pradesh
                Sir I am unaware of 8 april 2020 deduction of rs 2291.02 and 763.67 rupees which has no any reference number.
                +1 photos
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                  Address: chakan ,pune Maharashtra-410501

                  Dear credit card customer department
                  We have ref. The today received my hdfc credit card bill statement, in which there is no option given for pay min. Amount to be mentioned why??
                  We are using this credit more than 3 year continuously, even still today first shown this incident, there is no option given for min. Amount paying why??
                  Can u explain that why not given to option for paying min. Amount in my credit card bill...
                  +2 photos
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                  B
                  bhavesh_nijap
                  Apr 18, 2020
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                  I have baaught TV & washing machine in december which has 10 % cashback offer from HDFC debit card . HDFC executive assured that amount will be credited in account in debit card section at Netbanking but not received the same yet.
                  +4 photos
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                    Y
                    yadavaakash27
                    Apr 18, 2020
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                    I have bought my iphone11 with hdfc bank debit card on 14/12/2019 in wtp imagine jaipur. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked in wtp imagine, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.
                    May 22, 2020
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 20, 2020
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

                    -Anay
                    HDFC Bank Customer Assistance
                    I brought 2 iPhone 11 in October 23 so one phone in emi and one phone in cash so total cash back is 6500 I don’t get cash back
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                      M
                      Madan Dusad
                      Apr 18, 2020
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                      Resolved

                      I am an hdfc bank credit card holder.
                      The bank auto debits 1150/- for this service yearly. I am not interested in this service. I called so many times to the bank to cancel the service but nothing worked. I want to cancel this service and want the refund.

                      Name : madan lal dusad
                      Relationship no.: 868394
                      Plan name : enhanced wa power single plan
                      Email id : [protected]@hotmail.com
                      Credit card last digit number : 0530
                      Aug 9, 2021
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Dear Madan lal dusad, We regret the inconvenience caused. Rest assured, we have forwarded your case to the concerned team and they shall get in touch with you - Swarali, Team OneAssist.
                      Dear Madan lal dusad, As per the update, our executive spoke to you. We have done the cancellation of the plan and the refund for the same shall be reflected in your account within 5 - 7 working days. We sincerely hope that you and your family are safe during these testing times - Swarali, Team OneAssist.
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                        S
                        shibith ps
                        Apr 18, 2020
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                        personal loan refund

                        This is regarding my personal loan account number[protected] with hdfc bank. I had applied for moratorium and the bank agreed to make the refund by the 17of April. This has not happened. Please help...
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                        K
                        Kairo
                        Apr 18, 2020
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                        Hi I had purchased the mobile in December 2019 using the HDFC credit card offer but have not received the cashback yet. It’s been more than 120 days.
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                          A
                          andhan kumar
                          Apr 18, 2020
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                          Resolved

                          Address: Gotan , dist- nagaur , Rajasthan, 342902

                          Sir
                          I submitted the moratorium form against bank loan emi online and confirmation message given by hdfc bank but amount will be deducted bank also give the message is after deduction amount will be refund 17/04/2020. But amount in not refund till dated.
                          My loan account no 40086420 and 50358321.

                          Regards
                          Andhan kumar
                          +1 photos
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          May 08, 2020
                          HDFC Bank Customer Care's response
                          Dear Andhan,

                          I have shared your details with the concerned team and they'll get in touch with you soon.

                          -Abigail
                          HDFC Bank Customer Assistance
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                            P
                            pricot
                            Apr 18, 2020
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                            Regarding my above policy number 17422900 i have already surrendered the above policy on 28.02.19 and received the maturity amount.

                            I kindly request you to send us the statement of closer with NAV value and NO O[censored]NITS AS ON THE CLOSER DATE to my email [protected]@gmail.com

                            THANKS IN ADVANCE FOR YOUR KIND CO OPERATION

                            regards

                            rupesh a
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                              D
                              Deepen Vedia
                              Apr 18, 2020
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                              Resolved

                              Dear sir,

                              I have done a wrong transaction by putting a last digit wrong.

                              Please cancel the transaction

                              Transaction details
                              Transaction reference id 6019167255607768757136979

                              Payment reference id [protected]uf52jr7

                              Subscriber id [protected]

                              Payment received towards jio mobile

                              Prepaid recharge
                              Amount rs. 555.00

                              Date and time [protected]:35:12

                              Please help.
                              May 22, 2020
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 21, 2020
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We'll look into that for you. Please provide your registered contact details and transaction details at the below given link: http://bit.ly/2aJ9wGW with the ref ID PZ[protected] in the comment box for us to track it. We'll sort this out for you.

                              -Anay
                              HDFC Bank Customer Assistance
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                                Anuj25
                                Apr 18, 2020
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                                I was told that no charges would be applicable for the service you just have to confirm.
                                And when the amount was debited from my i was confused but then again it credited to my account. So i thought it step to activate the service but know it's debits the falana charges without my concern. I dont wanna use that service and want my refund back.
                                +1 photos
                                HDFC Bank customer support has been notified about the posted complaint.
                                Dear Anuj, We are sorry for the inconvenience caused. Kindly share your Membership Details or registered contact number on this link: http://survey.webengage.com/ws/~1qq44ps and we will assist you - Swarali, Team OneAssist.
                                Contact number [protected]
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                                  V
                                  vidit1984
                                  from Gurgaon, Haryana
                                  Apr 17, 2020
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                                  request for waive off

                                  The manager,
                                  Hdfc bank card division,
                                  Po box no. 8654,
                                  Thiruvanmiyur p. O.
                                  Chennai – 600041
                                  Sub-waive off my late fee, financial chareges and overlimit charges

                                  Registered contact details/email id: dharmendra. [protected]@gmail.com
                                  Credit card number: [protected]
                                  I would like to inform you that i am utilizing your bank’s credit card for last 4 years. Due to some my health...
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                                  B
                                  bhavuk chawla
                                  Apr 17, 2020
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                                  Address: https://www.hdfcbank.com/
                                  Website: www.hdfcbank.com

                                  Have bought my iphone11 with hdfc bank debit card on 02/12/2019 in imagine mgf metropolitan mall gurgaon. As mentioned by hdfc bank (To receive cashback of 6000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked in imagine, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible,
                                  +1 photos
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 21, 2020
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  Due to the prevailing COVID19 Pandemic situation, you may experience a delay in receiving your eligible cashback. Rest assured, for eligible transactions, cashback disbursements will be done within 30 days post the situation normalizes. We request your patience and support during these testing circumstances.

                                  -Zubin
                                  HDFC Bank Customer Assistance
                                  Apr 21, 2020
                                  Updated by bhavuk chawla
                                  Thanks for providing information. But as of my knowledge one of my friend received cashback in these days and can you please provide me any reference number or complaint number from where I can track my request so that it has some kind of proof that i have contacted with bank regarding this
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