HDFC Bank Complaints & Reviews

Application number: hfr[protected]

Not able to track my package from last 9 days, this is my 2nd complaint when i registered my 1st complaint i received my account details like customer id etc..
If hdfc is not able to this task successfully then they should stop giving fastag.
Please return my money or dispatch my fastag asap with some tracking information

Fastag not used for sometime and now it is not working. Wallet number not available as well.
I trying to contact the customer support no response from them., no one is picking the call.
No mail id provided as well. No idea what kind of customer support they are providing.
Even i try to login online but there also shows no records, no idea what is the issue here.

Hdfc fastag have 0% support for the customers.

Hi team,

I have been trying to call the fastag customer care number[protected] since last 10 days, the number keeps giving a busy tone. Unable to reach anybody from the department. Also the email to reach out to customer care does not work, it keeps throwing failure message error.

I had applied fastag for 2 of my vehicles on dec 7th. However i have received the sticker only for 1 of my vehicle. I need to know the status of sticker for my second vehicle.

Regards
Atinderpal

Hi sir/madam,

I am chaitanya vinnakota resident of hyderabad, received the hdfc credit card with card ending no as 1098 on last week of aug 2018 based on my profile and my salary. I was worked with cognizant technology solutions india pvt ltd and unfortunately i lost my job in the company on sep 2019 due to sudden layoffs happened in the company due to cost cutting. So many employees were left their jobs including me. I had...

I am nri customer, registered my mobile with hdfc and never receive otp.
I even changed the mobile number but sill dont receive otp.
I get sms from all other banks across the world and india but not from hdfc.
Getting tired and frustrated.
Unfortunately to reset my password they require otp from email and sms
Axis is much better.
Apparently otp in sms from hdfc seems to be a common issue.

I have applied for hdfc fastag on 12th dec but i have not received any email communication/confirmation. I have paid inr 500 from hdfc bank.

My hdfc fastag reference no. Hfr01049267.

The toll fee number is of not use. It will be always busy or unattended.

I have also no received the fastag to the address mentioned.

I am having the hdfc account for more than 6 years.

This makes me feel so uncomfortable with the activities that hdfc is doing.

I got rs.-472 hold or which is showing in minus. Tried reaching through customer care number. Wrote an email still no response.

Kindly sort this out or please call me +91 [protected]

Amount in hold or minus - rs.472
Account no - [protected]
Ifsc - hdfc0001864

I want a proper explanation

Please provide easier customer service and the navigation through the ivr is hectic and getting cutted off for no reason.

On saturday, 21st dec'19, i was going from pune to kolhapur. I crossed khed shivapur toll naka nh-48. While crossing toll as fastag didn't work, i paid toll amount by cash, return journey rs.140. After sometime, i received sms saying that toll charges for those the toll has been deducted from my fastag account as well. While returning, i raised this concern to the lady at toll naka. She suggested me to contact hdfc fastag cc no. [protected]. I never able to talk with hdfc cc executive as every time i called this no. Either it is coming busy or i hear a caller tune. I am frustrated with this pathetic customer service.
Attaching herewith the toll receipt as well as the smss i received. When can i expect to get back the refund of rs.140?
Following are my details:

Wallet id [protected]
Cust id[protected]
Vehicle number:- mh14gs3911
City :- pune
Toll plaza:- khedshivapur nh-48
Toll ticket no.: 2525970
Dispute date:- 21st dec'19 (Saturday)
Dispute time:- 10:46:21 am

I have applied for hdfc fast tag on 6-dec-2019 and paid inr1500 for 3 vehicles. Initially, it was told to me that i will receive the fast tag within 7 days, however, until now i have not received it. Online status still shows as yet to be shipped from almost a week. Recently received an sms from hdfc stating due to surge of application hdfc cannot process the fast tag now and it will be delayed for another 15 days. I am really wondering as hdfc being reputed organization in the country giving silly reasons as they have failed to keep up the tat. This is an absolute failure from hdfc and the worst service.

Hdfc fast tag not received customer no and no response bank staff civil line bench.
My fast tag not logen and note genreat pin .
I logen first time options but at last so not regards.I try again to again for logen but not found regards.I meat bank staff but no response bank staff.plz help me and tell me right customer no .plz tel me how recharge my fast tag.

I applied hdfc fastag through online and made payment of inr 500 (200 for security amount & 300 as the top up amount) on 04/12/2019. The reference number of the application is hfr899685. I have uploaded all the required documents.

Received an sms saying our application processed and you will received the fastag slip. Till now nothing has been received.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

Hi
I applied for fasttag and i have submitted the all the required document through online and i got a sms stating that account created successfully but i didn't get any information regarding how to collect my fastag.

My application reference no is hfr824325

There is helpline given in that site (Services and sales queries :[protected] but its always busy, no one is there to attend our call.

It will be great if you could update the status or there should be email_id for customer care.

Thanks

Hdfc representative offered me a life time free credit card while opening my salary account, this life time free offer was re verified by me during confirmation call i received from bank before sending card to me. Every bank representative replied yes it is a life time free card, but now after 5 month have been charged a usage bill for the card. Now when i called customer care they said card is chargeable and they can do anything about it.br...

Hi,

I have been trying to get hold of hdfc customer care for weeks now to confirm the status of my fast tag wallet ([protected]), if it is functional, as it always shows blacklisted when i go through the tolls on expressway.
The query that needed resolution was if i can continue recharging this wallet and use it as usual.

I have used the toll free number[protected] to contact them.

One time i got through after a lot of attempts and waiting on the line, the customer service representative was totally disinterested in listening and registering a complaint and callously told me to call them again after some time as their portal is not working at the time.
They should have atleast noted my email address / number and looked into it once their systems are live again. Nothing!
After tht call i have tried calling this number many times, i only get user busy or call waiting. Apart from that the call gets cancelled from their end.
I have also sent an email to them explaining the issue to

Fastag. [protected]@insolutionsglobal.com

Fastag customer service really needs to improve big time for hdfc fastag

Please assist.
Thanks,
Kuruvilla

Hi team -
I am doing shopping in amazon.in and i tried to make payment through net banking hdfc. After successfully login to hdfc using my net banking credentials. I tried to pay the transaction amount and i see below message in the screen
For j&k customers, otp will be sent only through ivr.
But i am not receiving opt to complete my purchase, it didn't work for past 2 weeks...

Dear sir,
Myself manoj sarkar, have applied for a hdfc fast tag on 02.12.19 for two vehicles through hdfc fast tag site. Respective money is already paid and also received sms in the matter. However till date have not received any fast tag.
Further the customer care toll free no that is provided by you ([protected]) is of no use.
My fast tag id is[protected].
Please resolve my problem.
Regards
Manoj sarkar

My hdfc account was deducted by rs.18000 in this month and hold funds were marked on the account without any intimation. My hdfc acc #- [protected].
They're saying it's an outstanding loan but the personal loan on my cibil was written off and they took all my savings away.
I had no money left in my account and nothing to run my household with.
I spoke to the collections team who sits in kanjurmarg mumbai office and instead of resolving my concern they're asking more money.
I'm willing to take care of the loan amount in monthly installments but they just took away whatever i had in my salary/savings account.
They should return the money and come to a solution amicably.

I hv been charged twice for toll fee my toll ticket no. Of cash payment are l69197819jc
Date 21/12/2019 time 9:17am

7d6cdd452d3101 dated 21.12.2019
Time 8:31
I have make payment in cash
Though despite cash receipts my fast tag account is also debited
My registered mobile no. Is [protected]
Kindly resolve the issue at the earliest and refund my over charged amount

I applied online for hdfc fastag and recieved message "your fastag has been successfully recharged for rs. 300 on 12/19/2019 10:23:37 pm. Our reference number for the transaction is[protected]. Balance amount in the account is rs. 300.00 - hdfc bank ltd." i also got customer id & wallet id. Fastag not recieved. Provide courier tracking number through which hard copy of isdued fastag has been dispatched

HFR431882 status not updated by email or by message, didn't received refund nor the fastag.
Very hard to reach out customer care and those customer care executives donot have control or knowledge about process.

Process is not transparent nor customer is intimated about steps and procedures.