Claimed

HDFC Bank Complaints & Reviews

2.9

Updated: Apr 15, 2026

Complaints 32946

Resolved

18420

Unresolved

14526

Good! HDFC Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that HDFC Bank step up their efforts to fully resolve all complaints 👍

Complaints

Contacts

File a complaint to HDFC Bank

Having problems with HDFC Bank?

File a complaint and get it resolved by HDFC Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

HDFC Bank

HDFC Bank reviews & complaints page 601

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Hi team,

I have applied fastag on 19th nov, i haven't received any confirmation. I was trying reach the customer to get the status of my application.

But unable reach out to them the number is always busy or not being attended.

I am not aware to whom we should reach out or escalate on this issue.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I applied for fastag on 25.11.2019 at the website. I got an application reference number as HFR540676, where it is mentioned that representative will contact me. I have already made payment of rs. 500/- through online transaction.

But i have not received any notofication/mail/message regarding fastag.

I am trying to call the toll free number provided for fastag helpline [[protected]] but its not connecting. First time i am facing such horrible service from hdfc.

userID :[protected]
Ref. No: HFR540676

HDFC Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have applied hdfc fastag through online and made payment of 300 inr (200 for security amount & 100 as the top up amount). The reference number of the application is hfr508946 I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

Please update on the status.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Anantapur, Andhra Pradesh, 515001

I made an online recharge on 20th Nov, 2019 but the amount is still not credited to fastag A/C. Whenever I tried to call customer care I get a busy tone. I have the transaction Id. Now I doubt that this Fastag thing is not working fairly eventhough the Govt. has made it mandatory to collect all Tolls on Fastag from Dec 1st, 2019. I'm afraid to make further online recharges doubting that I just lose money on this. Please help!

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Vishwakarma Colony, New Delhi, Delhi, 110044

I paid for HDFC Fastag and an application number was generated for which I received an email as well. I have been trying to call the customer service number mentioned for HDFC Fastag i.e.[protected] however i can only hear 1 thing "the subscriber is busy at the moment. Please call after sometime". I have made 30 attempts over the last 4 days to somehow get in touch but to no avail. I have not even been contacted by any representative as promised in the email but that too has not taken place. So all in all, money deducted from my HDFC account but i dont know if ever I will get the Fastag or when will I get it. There is no email address as well to complain. My application number is HFR441401.

HDFC Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Meerut, Uttar Pradesh, 250401

Sir i purchased mobile from flipkart on 26 Aug 2019 My order Id is OD[protected] my account no is [protected]
Where they have mention to give 5% cashback after 3 month now its more than 3 month and i still did not get cashback in cashback redemtion option in debit card section in net banking service
Kindly give my cash back of rs 500 as i purchased for rs 15000 (max 500 cashback)

HDFC Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: R-602,Antriksh Golf View Phase 1, Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: v1.hdfcbank.com/htdocs/common/fastag/about.html

Its 15 days passed now and still i am waiting for the fastag, i have ordered via HDFC site. IF you guys cant do the job well then you should not take this on you. I have got the Cust ID and all via a Text but the HELPLINE Number is always sucks it seems they are blocking the users to call them, ### service from HDFC. All of their customers would calling on this number [protected] but it never goes through, tried complaining before once here but except resolving it, they have given a ### email address on which we can never sent an email, well this is how HDFC making its customers fool, i should have collected the Fastag from NHAI directly or should have used another Bank or PAYTM, that would have better option i guess.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 560035

Hello,
My Fastag application when through till I made the payment of Rs 500 and received an SMS message as well, and then the website had an error.

Now I am not sure if the who process is complete and also, the phone number provided :[protected] is always busy for the past few hours. No one responds.

My application # is : HFR537314

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Have applied hdfc fastag through online and made payment of 300 inr (200 for security amount & 100 as the top up amount). The reference number of the application is hfr475863. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

I have been with hdfc for 7 years now (Saving acc, cc, loans, hdfc life) and this is the worst moment with them.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status.

HDFC Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 560098

Hi, I have filled and submitted request for Fastag from HDFC and received application reference number HFR375262.

Received email confirmation stating tag issued successfully. But i have not received the tag nor the dispatch details.

I have tried reaching the helpline number [protected] but no luck. Number is most of the time busy, and by chance if it gets connected we hear only music (IVR) and no one to assist.

Spoke to my RM but he has no clue on how to support this case.

Please help to sort this out ASAP.

--
Regards,
Satish S

HDFC Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka

I have applied for the hdfc fastag on 23rd. Once 8 had made the payment, the message said that a pdf version has been sent to my email address which never came. For queries, there is a number to call which is constantly engaged or switched off. So much for 24/7 support. Tried calling the 1033 number that is given on the website. No response on that either.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 25, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com along with the following details: Application number, Mobile number, Vehicle registration number and the date of the application for us to assist you further.

-Preethi
HDFC Bank Customer Assistance

Nov 26, 2019

Updated by kaustubh janak fastag.[protected]@insolutionsglobal.com

How do I send an email to this address? Please do tell me

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kalyan, Thane, Maharashtra, 421204

Hi,
I have received the fast tag and also i have received the sms with the details for the fast tag. I have entered all the details for the first time log in. It says no record. I tried to call the customer care number always it says busy. Is there any email address to send the complaints? Please share. This complaint is logged from Mumbai

So please suggest the forward path and confirm...

HDFC Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 9A V D Marg, Lucknow, Uttar Pradesh, 226001

Reference-Hdfc Bank Fastag â€” Track ID-HR[protected], Your Customer Id is[protected] and Wallet Id is [protected].

I have applied hdfc fastag through online and made payment of 500 INR . The details of the application is as referred above..

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.
I have not yet received the fastag, nor my money refunded and when logging into site ""https://fastag.hdfcbank.com/RetailRoadUserLogin/Index"", it showing â€œno recordâ€ . I have lost Rs 500 and I am stuck.
Sandeep Shukla, Mobile [protected] and [protected]

HDFC Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 560010

Dear sir/madam,

Yesterday i applied for hdfc fastag.in which while doing payment it charged me rs. 500 whereas on-site rs. 300 was mentioned. Though i made the payment but after that, it was displayed on the screen that pdf will be sent on my mail id. But i did not received any mail.
Also kindly provide the status of the fastag application with reference number hfr480983

Dec 26, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 25, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com along with the following details: Application number, Mobile number, Vehicle registration number and the date of the application for us to assist you further.

-Preethi
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Kasepalli toll plaza agents has issue while scanning fastag and they said my wallet account don't have money and asked me to pay money in cash. Even i confirmed to them that there is enough money in my wallet account and they started arguing with me.

So instead of arguing with them i have paid money to them in cash but after crossing toll plaza i have received message like money has been deducted from my fastag wallet account.

Please find the attached Cash Token slip for your reference and also my RC details and wallet Id.

Wallet I'd:[protected]
Registered Phone Number:[protected]
Vehicle Number:AP39BB6629

Please check and let me know in case of any query.

Regards

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I had applied for HDFC Fastag on 17 November 2019, after completing the procedure successfully i got a reference no and was showed that I'll receive the Fastag within one week, it's been more than a week i didn't receive the Fastag, and the customer care number displayed on the website is not operational, i get busy tone for past 3 months continuously, i don't have any other ways to connect to hdfc Fastag, my hdfc Fastag customer ID number is[protected]. My email id is keshavamc.[protected]@gmail.com

HDFC Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bidar, Karnataka, 585401

Hdfc bank has put a hold on my funds of rupees 1576.15 as mi revenue hold through gefu, ac number is
Account number: 501002*83113
Ifsc: hdfc0000972
Branch: bidar
The customer service is not able to give any info on this.
First of all it's hard to reach customer service because it takes a alot of time and the ivr options are very difficult and tricky to navigate, after all the effort the customer service is not helpful

And also can i get my money back if i added sufficient amount in account?

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2019

HDFC Bank Customer Care's response Dear Customer,

You may visit below link and submit your query details for further clarification in this regard:
https://cutt.ly/MeNoHjK
Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Nadia

HDFC Bank Customer Assistance

Verified Support

Nov 27, 2019

HDFC Bank Customer Care's response Dear Customer,

We understand that Mr. Sachin S Kaveri has contacted you with regard to your query. For further assistance, you may contact him on [protected].

-Nadia
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 560103

Submitted the fastag applicationvia hdfc bank portal, while due doing payment page got an error and rs.500 deducted from account.

Don't know the status of the application. Will rs.500 be refunded? No emails sms regarding fastag application.. How can i reach to hdfc bank guys and get the status.

Very worst service by hdfc, if bank can't process this kind of request better stay away from these services please.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 25, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Manoj
HDFC Bank Customer Assistance

Nov 26, 2019

Updated by rmbalaji88 Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

What is [protected] means here ????

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 400033

While applying for the fastag on hdfc fastag website, my money rs. 500/- got

Deducted on 25.11.2019 at 1.48 pm from the saving account (Ref no. Etoll

1291683) however i haven't received any acknowledgment of the application. I

Need to know the status of the application and if it is not successful money

Should be reversed back to my account. The customer service no is pathetic

And i did not expect this kind of service form hdfc. A bank like hdfc should

Rectify this kind of errors immediately.

Dec 27, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2019

HDFC Bank Customer Care's response Dear Customer,

Once the application is submitted by you online, you will receive the tag in 7-10 working days. For any further assistance, you may write to us @ fastag.[protected]@insolutionsglobal.com or call on[protected]
Note:- Dispatch details of the TAG will be shared with you through SMS

-Nadia
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Gautam Buddh Nagar, Uttar Pradesh, 201306

I have applied for hdfc fast tag on 15-nov-2019. But yet did not receive any update on it. When will i get this?
Email sent to "fastag. [protected]@insolutionsglobal.com" bounced back
And contact number mentioned never contactable. So what to do next to get it?

: host 192.168.22.22[192.168.22.22]
Said: 550, recipient unknown (In
Reply to rcpt to command)

I faound email

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 25, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end & you will receive the Tag in 5 working days. The dispatch details of the tag will be share with you via SMS.

-Anay
HDFC Bank Customer Assistance

Verified Support

Nov 26, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. The delay is due to the exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. Your application is received at our end & you will receive the Tag within 7-10 working days

-Nadia
HDFC Bank Customer Assistance

Dec 02, 2019

Updated by skkumar1 17 Days passed but still there is no update ?

Dec 09, 2019

Updated by skkumar1 Any further update ?
Its complete 1 month now.

View replies

S

skkumar1

from Gurgaon, Haryana

Dec 2, 2019

17 Days passed but still there is no update ?

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines