Patient Name: Basker Muthukrishnan
HDFC ERGO Id: ER[protected]-01E
CCN No: RR-HS[protected]
Hospital Name: ASTER CMI HOSPITAL
Hospitization Period: From 25/09/20 to 30/09/20
Respected Sirs,
I am a senior citizen with very little help from my family. I have been hospitalised for treatment of COVID. I had two insurances Primary is HDFC ERGO and Top Up is Religere. The hospital unfortunately processed my claim through Religere which got rejected due to wrong insurance company. I paid the full amount to ASTER and got discharged with the hope I can claim the same from HDFC ERGO. I have been interacting with HDFC ERGO for past 45 days and there are query after query I have answered and provided clarification.
I am surprised that your claim processor cannot give all queries at a ONE time and then process the claim? They send one query and if I answer and give documents they ask another query. Why is this happening? Is this your delay tactics ?
I am a genuine customer who paid all my insurance premium for years now and you cannot give me my claim and simply delay the payment? I am fed up of giving answers to queries.
If you refuse to pay me with whatever I have submitted I will go to court. This is unbearable and I am ready for a legal battle. Shame on your organisation that you treat a senior citizen with so much of disrespect.
Kindly act and get the claim processed Was this information helpful? | 
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