HDFC Ergo General Insurance — Failed transaction

On September 12th while purchasing a car insurance policy on HDFC ergo Website, I did a UPI Transaction of 5205 Rs. From My ICICI account (Mobile Number- [protected], Car Number- DL02C AU 9827) . Money got debited from my account but policy has not been issued(Screenshot attached)

UPI Ref no.[protected]

Kindly revert the amount back into my account else I will contact RBI Ombudsman.
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HDFC ERGO General Insurance customer support has been notified about the posted complaint.
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Dear Saurabh,

We would request you to submit your concern on our Self Help platform: https://customersupport.hdfcergo.com/customer-care/customer-support.html
or you may write to us at [protected]@hdfcergo.com for further assistance.

Regards,
Team HDFC ERGO GIC

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