I took a health insurance (policy no[protected] for my mom on credit card emi. A few days back when I checked the status of the policy it was inactive. The customer care told me that, there was new RBI regulation and auto debiting EMI has been stopped and due to no paying the emi the policy has been stopped and I have to take a new policy.
I asked them why they haven't informed me. Then they also told me that they sent an sms and an email for manual payment. Since the policy change was not informed, we thought it was error and the sms was auto blocked due to spam reports. And only HDFC has this error while others did not. If there was such a major policy change why cant they call to inform. For taking the policy they call like a hundred time but for anything else just some sms. The worst thing was I even took a even after explaining all this . All they can do say is . As per medical underwriters policy you have to take a new one.
The fun fact is that I even took another supertopup policy for 3k during the time that the payment has been not done. The RBI released new regulation and HDFC inhumanly enforced and saved some money for themselves. Is RBI helping people or ...
I kindly request to either re-activate the policy or refund the entire amount that had been paid till now. Was this information helpful? | 
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