HDFC Ergo General Insurance — Hdfc ergo - claim denied-rr-ci[protected]

Dear Sir /Mam,

my dad got deceased on 13-April-2021 .

my father (Bharat.P.Rathod ) had taken a car loan no :[protected] from HDFC, which is active and outstanding balance is 1, 72000 approx.

IN that loan we had insurance of HDFC ERGO
Insurance no :[protected].

We had submitted all the necessary document in HDFC Ergo for claiming

The insurance they are not approving the claim due to my father treated for covid .

As i mentioned them after 14days my father was covid negative and still he was facing breathing and kidney issue but still they are not approving the claim same .

They are not considering covid in critical illness don't know why

Request you please help on this we required claim to be pass to survive in this hard situation please help .

My mobile no :-[protected]
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HDFC ERGO General Insurance customer support has been notified about the posted complaint.
May 09, 2021
Updated by Rathodab
Adding insurance copy please help on this

May 14, 2021
Updated by Rathodab
Dear Sir/Madam,

We acknowledge the receipt of your complaint, dated May 11, 2021 registered with us vide reference number 44416504. We request you to quote the said reference number for all future interactions / correspondence.

Your complaint, has been forwarded to our Grievance Officer Ms. Jagruti Shreykar and as a process, our representative shall interact with respective department(s) and will revert back to you with the resolution in 2 weeks from the date of receipt of the complaint.

For detailed grievance redressal procedure, kindly refer to our "Policy on Protection of interest of Policy holders", by visiting our website link given below: https://www.hdfcergo.com/docs/default-source/policies/pphi-policy-v-1-2.pdf.
May 14, 2021
Updated by Rathodab
Dear sir/Madam,

Reference number 44416504

Request you Please consider/refer to these both stroke attachment documents . mail already send

REQUEST YOU PLEASE HELP
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