HDFC Ergo General Insurance — I m complaining about my car insurance

Address:

Vapi, Gujrat

Sir I had purchased online portal 4 wheeler insurance policy on 15th jan'23 in this company, at that time online verified my vehicle with vdo and images in every angles, they had not highlight any objection and gave me one year insurance and also third party cerificate, but now when I had send my vehicle for claim insurance because my car had damaged front burnet and wind screen, their agent mr Umang had came and verify my car at showroom and said that these damage are before taken policy no new damage so no approval, but my question is that if my car have any issue then why they had not highlight at the time of renew my policy, so sir please interfer in this matter and gave me justish