HDFC Ergo General Insurance — I'm complaining about my insurance claim has not approved

Address:

Vapi, Gujrat

Sir I had purchased a four wheeler insurance policy from this company through online portal after online video and images verified, as per add photo but niw i had claim insurance benifit after accident my car, but this organization had not gave approval, they had told that it was not new, all r old, if my damages were old they how can gave pass policy withot any complain( in which I gad purchase that policy after expired my previous policy