HDFC Ergo General Insurance — Regarding Motor Vehicle Claim yet not processed

Rahul0511

from Navi Mumbai, Maharashtra

Nov 20, 2023

Address:

Leela Business Park, 6th Floor, Andheri-Kurla Road, Mumbai - 400059, Maharashtra

Hi Everyone, i am writing this incident in regards to my HDFC Ergo motor vehicle insurance bearing policy number:[protected].
I made a claim intimation with Claim Reference Number: C[protected] for my motor vehicle on 30th October 2023, for which the vehicle survey was conducted on 31st October 2023 by the surveyor & all requisite claim documents were provided them on the same day. It's been more than 19 days that HDFC team has not yet provided me proper tracking update & claim approval. Whenever i connect with the customer care team they tell me that the claim is in process and provide me with service request number & ask me to wait for next 24 hours to get an update from them but yet i have not received any satisfactory update from them. When tracking the claim through their official webiste it is not showing proper updated status, i have attached screenshot of the same for ready reference. Also, i contacted the surveyor but he asked me to contact customer care team saying that he has not received any update from their approval team. I have been renewing & paying my motor vehicle insurance premiums since last 14 years & this is what i am going through when i make a claim for my vehicle. I want HDFC team to provide me quick resolution for my claim.

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HDFC ERGO General Insurance customer support has been notified about the posted complaint.

Jan 26, 2024

Updated by Rahul0511 Hi, i have not received proper reimbursement from HDFC Ergo for my Claim Id: C[protected]Service Id:[protected].

I would simply say that HDFC Ergo plays trick while claim settlements.

Firstly they delay in approving your claims, when you followup with them they put conditions to you for processing the claim like salvage deductions & all.

Secondly, they trick you by making payment directly to customer & not to the workshop, they don't even explain you that you will get the GST benefit if the payment is made to workshop instead of making the payment to customer. This is how they cheat & save by not paying govt. taxes.

Thirdly, upon revisit reinspection, they promise you to consider the parts which were unforeseen before repairing. They simply reimburse based on the initial rough estimate provided to them initially.

Fourthly, they do not provide you complete reimbursement for labour charges. I wish HDFC Ergo had their own workshop where we could do our vehicle servicing at lowest cost.

I am really very depressed by such behaviour of HDFC Ergo. I want complete reimbursement of my claim amount.