Totally disappointed with the service which has been provided by your policy and service provided by your team.
I have received the crash photo through the support team by mail .But actual photo uploaded against my claim C[protected] having someone vehicle combination.Regarding this I have asked surveyor and support team received with different answers.
The person Who has confirmed and uploaded the photo online about the damaged photo is not yet confirmed.
I have hand_overed the vehicle to VKG showroom karur as per surveyor reported.
They have cheated without estimation done and shared the estimation copy to your surveyor.
While enquiring surveyor stated showroom upload the copy of photo.But show room person said surveyor has upload option.
He also agreed with that foolish copy of Estimation around Rs.9743.
After I found these types of wrong proceedings.I have changed the other show room and submitted the Estimated copy which has been provided from that show room is around Rs.4921 which is 50% lesser form VKG estimation.
While I am shifting a vehicle surveyor has said 80% can claim is possible while doing service in other showrooms.
Right now the surveyor is saying that the estimation is too high and 50% only can claim around Rs.1500 has been released as liability.
This is totally discouraging a normal consumer who has faith in your service and support.
Regarding above issue i have continually shared a mail to '[protected]@hdfcergo.com'
Not yet responded correctly.
Through call and chat and mail and your surveyor communication no way getting a correct resolution
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