HDFC Securities — Encash amount not received

Dear All,

For customer ID 59231706 on 10th August 2022 submitted selling 83 shares of Tata steel through mobile application as encash method. As per encash facilities it should be credited on same day itself. But not credited. On 11th called customer they telling only POA customers will get same day credit. POA compulsory for encash is not mentioned in terms and conditions also how it accepted encash facility from non POA customer. On 12th one of customer give false confirmation as will be credited short time. On today ( 13th august) they telling it will credit on 16th august only. For these days I am run out of money and without money I am frustrated. I need heavy compensation from hdfc securities also there is no email response for my complaint.

Thanks
Rajalakshmi