HDFC Securities Customer Care
HDFC Securities Limited,
Customer satisfaction rating: 3%
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190
COMPLAINTS

HDFC Securities Customer Care

HDFC Securities Limited,

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Address
Trade Globe, 2nd Floor, Kondivita Junction,
J. B. Nagar, Andheri Kurla Road,
Andheri (E)

Mumbai
Mumbai City District
Maharashtra
India - 400059

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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74
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31

Customer satisfaction rating
3%
Complaints
190
Pending
0
Resolved
6
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

HDFC Securities related photos (10)

HDFC Securities Complaints & Reviews

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HDFC Securities — hdfc ckyc form

 kkatawale on Jul 12, 2018
I have submitted my ckyc on 26 june'18 and still my account no 473896 is suspended.

we had presented the CKYC form to yesterday 11th july 2018 your hdfc branch on Kapurbawadi thane between morning 11:00 and 12:00.

We later called your customer service desk and got a confirmation that the form was received and processed.

We have submitted this form twice on may 2018 and july 2018. on may 2018 after 1st submission i could start the trading and after

2 months again they update CKYC Form has not yet been submited.

i have submitted...
Complaint comments  Read comments Complaint category Banks

HDFC Securities — demat charges

 Sushil Dani on Jun 29, 2018
Dear concern,

This is to inform you that on 13th june 2018, my hdfc account is debited by rs. 826/- as depository charges.

This is surprising for me. Same thing happend in the years from 2014 to 2016.

I have marked a complaint mail in 2016 against these charges. And they refunded the half of the total deducted amount and they assured me that this will not be repeated in future.

Now, again my bank account is debited against depository charges. This is serious concern. I want my money back into my bank account.

I also want...
Complaint comments  Read comments Complaint category Banks

HDFC Securities — kyc documents submitted hdfc securities harassment continues

 ajayl0708 on Jun 18, 2018
I have submitted my kyc on 12 june'18 and still my account no 260487 is suspended. When contacted the call center they say they haven't received ckyc and when contact nigdi hdfc securties branch they say have couriered my kyc details to mumbai. The entire hdfc process of kyc is harassement to me and i'm suffering as my account is suspended.
Request rbi to take note on kyc harassment and also lack of providing information to customer

Regards

Ajay r l...
Complaint comments  Read comments Complaint category Entertainment and Recreation

HDFC Securities — customer harassment in the name of re-kyc

 Kallol Roy on Jun 16, 2018
I received an email from hdfc security customer care regarding kyc submission as part of regulatory requirement. I submitted by kyc documents with verification done by branch officers at their registered branches. Now my demat account is suspended for trading while the branch manager is saying that they have done their job and nothing pending on their side. It seems to be that hdfc security internal departments are not working integrated way. Instead of solving their own problem, they are harassing their customers who are holding account more than 10 years. No one is there to take any ownership....
Complaint comments  Read comments [2]Complaint category Stock Market

HDFC Securities — unfair suspension of trading account and resultant financial loss

 Hipate78 on Jun 14, 2018
Dear sir/madam,

I have dp trading and securities account with hdfc sec since last 12 years.

That hdfc securities normally updated my change of details online since the inception of account.

Recently they emailed me that my trading account has been suspended without any sufficient notice period.

The reason they have given is failure to update re-kyc.

I strongly condemned their claim as i have already updated my adhaar and pan details (Pan should be the same for all those 12 years, and i don't understand why they asking...
Complaint comments  Read comments [2]Complaint category Stock Market

HDFC Securities — depository charges & trading charges

 Tushar Alate on May 17, 2018
Dear team,
I have got commitment from hdfc sec branch manager & officer rutuja for reversing of depository charges. Even they have committed for reducing trading charges if trading done more. I have done as per they guided & so much references for demat given which has closed already. Still no depository charges reversed nor trading charges reduced.

I have waited more than a year for same.

Regards
Tushar alate
[protected]...
Complaint comments  Read comments [3]Complaint category Stock Market

HDFC Securities — commission overcharged

 rajiv narula on May 17, 2018
My customer id is 74052659. Your are charging very high commission. My husbands a/c 403511 is being charged 0.35 and.03 commission and is was promised the same will be charged but your charging very high kindly reverse the amount. Also it was promised that there will not be any commission for first 5 lakhs of transaction as i have paid rs.1999 for demat charges. Kindly reverse the excess commission charged....
Complaint comments  Read comments [1]Complaint category Banks

HDFC Securities — sip

 salu_1987 on Apr 26, 2018
I have opened an account with hdfc securities on dec 2017 with 4 sip of 2500 each ...first month all deductions has been made normally but from next month onwards no installments has been deducted from my hdfc account..i have gone many times hdfc securities but no further actions has been taken..i made my account through hdfc securities with miss madhurima [protected].. i call her many times but she havnt reply me yet i am still facing lots of problems...neccesary actions should ne taken imediately otherwise i dont want to continue this sip anymore ...kotak is best in sip but hdfc is very bad...since...
Complaint comments  Read comments [2]Complaint category Banks

HDFC Securities — mis selling of products

 minugeorge26feb@gmail.com on Apr 23, 2018
I am a priority customer of HDFC bank. Hdfc is my primary bank too.. But last monday(16.04.18) I had such a bad expeariance with HDFC secuties. One lady, her name is Reshmi called me from HDFC SECURIES, Ernakulam and inform that she is my relationship manager and need to do some trading in my inoperative trading account. I replied her i have some issue with hdfc trading app after resolving that i would start trading itseems in my free time., she agreed to hepl me to sort out the problem with hdfc securies mobile app. She explained some product also meanwhile. By concluding the call Told her that...
Complaint comments  Read comments [2]Complaint category Banks

HDFC Securities — depository charges and brokerage fee issue with hdfc securities

 Lck123 on Apr 23, 2018
Hi team,
  i have been seeing each of my trading, both for buying and selling brokerage changes are very high. Please verify my (Trading id - 1731736,) transaction and see the total brokerage deducted . I saw just for 10500 rs sell amount took around 600 as brokerage fee like i did almost rs 67000 selling and 70000 buying. I did it individually and come to know the brokerage fees is very high.
Also i found  that bank is taking depository charges for each time the amount credited to my saving account without any intimation, that also very high. I have faced it too may times even...
Complaint comments  Read comments [3]Complaint category Banks

HDFC Securities — amount and quantity changed in the website

 satisan on Apr 20, 2018
Dear sir,

I have one philips carbon share in my account. Purchase 1527 per share... According to the market updown... The share price was till two days before 1185 per share... Today i checked in the hdfc web site and shows that the rate is 236 and qty 5. Total cost is only 1180 only.. Its disturbed the customer.. Kindly revert back what happened with me.. Kindly check and confirm......
Complaint comments  Read comments [1]Complaint category Stock Market

HDFC Securities — unethical behaviour

 Sbn Sharma on Apr 14, 2018
On[protected] rs 2075.62 was charged and on[protected] rs 4718.82 was charged for some services which i do not want. These services have been pushed unethically. While i am not at all aware of the former, the latter has been forced upon me without letting me understand what it is. There was a phone call for verification and without my consent the service charges have been deducted from saving account linked to hdfc trading account. I spoke to the bank's executive (Md iqbal) located in my city on several dates (9th, 10th, 11th & 13th of april) and also contacted customer care on 13th but there was...
Complaint comments  Read comments [1]Complaint category Banks

HDFC Securities — demat account charges

 Salman_sam on Apr 2, 2018
I have Salary account in HDFC bank. But they opened demat account without my permission. This happened to most of the employees. I have already sent an email to close my demat account. But there is no response. Now I have RS 850 as Yearly charge.This is happened without my knowledge, So I can not pay for this. I want to close my demat Account in HDFC...
Complaint comments  Read comments [1]Complaint category Banks

HDFC Securities — irregularities of pricing

 varun chawla on Mar 26, 2018
Hi,

In regards to the trade details for few of my stock transactions for
M&m
Icici bank
L&t i needed explanation for the price irregularities showing in my account. Out of almost 15 stocks, 3 seems to be irregular in pricing.

The price in the hdfcsec order details and the my login account don't match at all. E. G. I bought 2 shares of l&t on19dec2014 for 1538 each. Now today it shows, 3 shares (2 longterm and 1 short term) with average value of 1036. How is it possible when i never bought any shares after that transaction and the share price...
Complaint comments  Read comments [1]Complaint category Stock Market

HDFC Securities — submitting the aadhar no.

 Shishir Goyal on Mar 14, 2018
I had approached asaf ali branch with a request to add aadhar no with mu dmat accout. Your branch is asking original aadhar card. You must be aware that govt is not sending the aadhar card by post which can be called original. Your branch is not accepting the print our duly attested by me under my signatures. I requested then to verify from the govt site but that too is not acceptable to them. I feel that they are simply harassing....
Complaint comments  Read comments [2]Complaint category Banks

HDFC Securities — amount holding issue

 chetan1609 on Mar 14, 2018
Dear sir/ madam,
I sold shares of goldcoin healts foods ltd, qty-1350, amount approx 21, 500 rs on dtd 04-05-17 through hdfc securities limited but till date i have not received any amount.

I am follow up this matter from last 9 months but i am not receiving any satisfactory answer.

Trading detail through hdfc securities is as below:-
Contract note no.[protected]
Trading date - 04.05.2017
Trading account-2453638
Pan no. Ardpm7551j
Settlement no.1718023 (Bse-cash)
Settlement date-08.05.2017
Bse cash order no.[protected]
Complaint comments  Read comments [1]Complaint category Stock Market

HDFC Securities — customer id - 37743838- "depository charges" levied by hdfc demat account.

 VANISHA ARORA on Mar 14, 2018
Sub: "depository charges" levied by hdfc demat account.

Dear help desk,

This is in reference to the transaction made into my account without intimating me by hdfc bank. I want my money back to my account. Bank has charged me rs 885.00 for depository charges on my hdc demat account, which was offered by mr. Bharat sharma (Your executive sitting at your hdfc greater kailash branch).

During the time of opening the account, i have told them i don't need any demat account but he told me that it would be lifetime free service. No extra charge will cut for...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

HDFC Securities — grievance against hdfc sec - illegal deduction in the name of margin

 sameer udupa on Mar 12, 2018
I have a fno demat account with hdfc..in the name of total margin hdfc sec has been deducting huge amounts which has crossed 90, 000 thousand from my bank account, irony is that the margin is also towards deduction from my account but never credits to my account.

When raised a concern to the customer support team, they send a standard response that this is due to change in margin amount....
Complaint comments  Read comments [1]Complaint category Stock Market

HDFC Securities — contract note for acc no 2347579 - trade date 22-dec-17 from hdfc sec ltd (case id:01176789)

 krajgor on Feb 4, 2018
I had registered my complain with hdfc security dated 1st january and sent 17 reminders but so far no written reply for my complain from hdfc ssecurity.

My complain is for,

1. Compensation for delayed payment
2. Discrepancy in ledger balance & payment credited in bank :
3. Consolidated statement was not given by hdfc security

Hdfc sec representative always write we shall reply at the earliest bit don't know when hdfc security will resolve my complain....
Complaint comments  Read comments [1]Complaint category Stock Market

HDFC Securities — demat account opened by sales person and without informing me, service charges are cutting from account

 Arvind18 on Feb 2, 2018
Dear Sir/ Madam,
I am Arvind Chaurasia, HDFC bank customer, having a customer Id[protected]Home Branch- Barhaj, Deoria). On Jan 29, 2018 an amount of 5999.0 INR had deducted from my account without prior notification. I had approached my home branch for resolving this issue. After a lot of trying, they responded that they will give me the customer care number and i have to call them for resolving this issue. I couldn’t believe that my home branch didn't take any initiative to resolve its customer's problems.
Although i have tried telephonic communication with HDFC customer care,...
Complaint comments  Read comments [1]Complaint category Banks

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