[Resolved]  HDFC Securities — Failure to update my New Trading account with data from Old Trading A/c

Address:Vrindavan2A,Flat502Raheja Township,MaladEast

I was holding NRI Trading account with Hdfc Securities. Upon return to India in Sep21, my status has changed to Resident . Hence as per govt guidlines I was advised to close the NRI Trading account and open new Trading account with Hdfc Securities which they did in Sep21.
After creating the new Trading account Hdfc Sec failed to transfer the old data of purchases in NRI a/c for last 15 years to new account. Due to this I do not get any reports on old NRI transactions as they refuse to transfer old data although they have all the data in question. Due to this I am unable to get reports and capital gains income for tax payment. Hdfc Sec team says that they dont have any capacity to do this and insist that I need to do this mannually at my end. ie enter some 5000+ transactions manuallya. They have taken me for ride for last 5 months promising to provide solution but now have expressed their inability.
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May 21, 2022
Complaint marked as Resolved 
HDFC Securities customer support has been notified about the posted complaint.
Verified Support
Apr 20, 2022
HDFC Securities Customer Care's response
We regret the inconvenience caused to you.

Please provide us with your trading account number/bank customer id / Demat account number for further assistance.

Also you may call our customer care number[protected] / 39019400 or write to [protected]@hdfcsec.com
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