[Resolved] HDFC Securities — Loss of money because of HDFC Sec software issues

[Resolved] HDFC Securities — Loss of money because of HDFC Sec software issues

S SayaliM Nov 29, 2021 Apr 19, 2022 This thread was updated on Apr 19, 2022

I had placed an order for a stock through HDFC Securities app. I was trying to modify and/or cancel the order. It did not give me any error. I tried to do the same through their website, no error but the order did not get modified/cancelled. I called their customer care, where I was told there can be a routing issue. I am still on hold by the time customer care calls backend to cancel my order. By that time the stock reached its upper circuit. Who can I reach out for help and who will bear the loss for this? Is the explanation that their software does not work properly get me back my money? Was this information helpful? No (0) Yes (0)
May 22, 2022 Complaint marked as Resolved HDFC Securities customer support has been notified about the posted complaint. Verified Support Apr 19, 2022 HDFC Securities Customer Care's response We regret the inconvenience caused to you. Please provide us with your trading account number/bank customer id / Demat account number for further assistance. Also you may call our customer care number[protected] / 39019400 or write to [protected]@hdfcsec.com
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HDFC sec

Nov 30, 2021

Dear Customer,

We would request you to please write to us at [protected]@hdfcsec.com / [protected]@hdfcsec.com along with your trading id and contact number for further assistance or call our customer care number at 39019400 / 49360469

Regards
HDFC securities"