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[Resolved]  HDFC Securities — Reg Incorrect allocation o[censored]nits purchased on MF NFO

Hi

I'm facing issue with HDFC Sec demat account through which I'm trading. Recently I purchased a MF NFO for Rs.15000 with FV of Rs.10 during NFO window open for subscribing and units allocated were 1500units(which was even confirmed by hdfc trasaction statement). However after the Fund is live I see that my demat balance for this MF was wrongly allocated as 453units. I tried reaching coustomer care and had long transactions and even written mails to complaince officer mail id. I'm surprised that customer care executive calls me and say that I purchased for 15000 and units were alloted on basic of NFO live date and that is how it will be alloted evetough I purchase for Rs.10. Strange that person is not having knowledge on this.

How do i get this rectified
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May 23, 2022
Complaint marked as Resolved 
HDFC Securities customer support has been notified about the posted complaint.
Verified Support
Apr 20, 2022
HDFC Securities Customer Care's response We regret the inconvenience caused to you.

Please provide us with your trading account number/bank customer id / Demat account number for further assistance.

Also you may call our customer care number[protected] / 39019400 or write to [protected]@hdfcsec.com
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Comments

Dear Pradeep,

We sincerely regret the inconvenience caused to you.
We would request you to please write to us at [protected]@hdfcsec.com / [protected]@hdfcsec.com along with your trading id and contact number for further assistance or call our customer care number at 39019400 / 49360469

Regards
HDFC securities
Reply
Pradeep1107's [Complaint's author] reply, Jan 19, 2022
Wat is the email id? It is showing [email protected]

How to know which email id? I have already written multiple emails to [email protected] and [email protected] with no response and resolution from past 1 month

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