My mother expired on 19.09.2020 and at the time of her death, she was maintaining a 2 broking account - Karvy and HDFC Securities. After my mother expired, Karvy shut down due to fraudulent activities and my mother's exisiting shares were transferred from Karvy to HDFC bank.
I, the legal heir, have submitted all the required documents for shares transmission through hdfc local branch to HDFC DP HQ but everytime it is being sent back citing the same reasons and we, all the legal heirs have also provided an Rs 500 indemnity to the bank for post death transaction citing our reasons but the documents gets rejected for the same reasons with no help on how to solve the issues.
It gives very bad impressions to clients like me who expects top quality from HDFC but sadly the poor quality and untrained staff who are present at HDFC DP HQ there reviewing the documents are portraying a poor image.
I have sent my physical legal documents 3 times till now and after 1 year it is still not being resolved. Please "raise your hiring standards" and place people who can actually solve issues, not people who are placed to harass clients like me and still leave issues unresolved because they cant understand their own work.
DP ID - IN301549, CLIENT ID[protected] Was this information helpful? | 
We understand your concern and regret the inconvenience. We would check the details and get back to you at the earliest.
Regards,
HDFC securities
We are in the process of resolving your issue/ concern. We will update you on the resolution soon. For further details, you may contact our phonebanking centers or visit our nearest branch. The status provided is as on 30/01/2022.
I HAVE MADE COMPLAINT HERE DUE TO HDFC DEMAT HQ DIDNOT RESPOND TO THE HDFC BANK BRANCH MANAGER.
PLEASE PROVIDE A PERMANENT SOLUTION INSTEAD OF BEATING AROUND BUSHES AND NOT RESOLVING THE ISSUE