Headphonejunkies.com / Pickrr Technology — complaining about headphones/incorrect order

Website:

headphonejunkies.com

I had ordered a combo of bluetooth headphones, neckband and earbuds but just received a jbl headphone that too in a pathetic condition. It is a wrong product delivered, i habe reached out to them still havent got a reply. Please help me out either by getting my money back or replacing it with the ordered product. The worst quality of service i have provided by the company.