Avenue Supermarts Ltd, — Refusal to sell products

Address:	Orchard Avenue, Opp Hiranandani Foundation School, Powai. Mumbai - 400076, Ahmedabad, Gujarat
Website:	www.dmartindia.com

I am Pooja Shah. I live in a joint family with 9 members living together. Every month, I visit D-Mart (D-Mart, Satellite). I buy the complete supplies for a month. And that's what such stores are for. To buy in bulk for the home. It includes items like soaps, cosmetics, etc. Being in a big family, we require around 6-7 packs of Medimix soaps and around 3-4 bottles of cosmetics cream. But last time when I visited, I was denied my purchases. I was told I cant have more than 2 packs of the soap and 2 bottles of cosmetics cream. I protested that why should I be denied and the manager said that its their rule. I have been purchasing from their since 2 years every month and never heard of such a rule. And how can a departmental store deny me the quantity of my supplies. People visit such stores to buy in bulk to arrange for their supplies so that they don't have to bother about it on a daily basis. And there is no such legal way to stop the customer from buying.

Because of this I had to go to other stores for my supplies every week which caused me a lot of trouble.

Kindly look into the matter. My time to purchase of monthly supplies is due. If this cant be solved I would not like to visit the store again.