| Address: New Delhi, Delhi, 110034 |
I have placed one order, my money has been debited from my account which is 5389 rupess but order not placed from the site and now i spoke with customer support about this he said it will take 7-10 days to refund. I adviced him to place an new order from your end immediately because its an urgent request but he denied he said, you will have to wait for 7-10 days or else you order by cash on delievery, i said i will not pay anymoney anymore, my money has been deducted from my account now i need order, i didn't said to refund my money i only said if my money debited and order not placed then place another order manually but he denied. His name is kapil and his manager name is bharat. I request you to consumer court to check this with healthkart and get the order placed immediately as it was an urgent need i can't wait for 7-10 days or else i need my debited money now. My no. Is [protected]
Jun 4, 2018
Complaint marked as Resolved My problem has not resolved yet.
HealthKart customer support has been notified about the posted complaint.
Jun 04, 2018
Updated by Raman sehgal Please take strict action against it
Verified Support
Jun 04, 2018
HealthKart Customer Care's response Hi Raman,
We understand the level of dissatisfaction experience by you however, would request you to treat this incident as an exception. We'll surely forward your comments as feedback to our relevant team so that we can make sure there won't be such inconvenience in future and we will try to keep up to your expectations.
Also, as per the recent telephonic conversation with our support team a new order has been placed for you with order ID:HKI[protected]. You will receive shipment email once order is shipped. Request your understanding.
For any further assistance please feel free to reach us at[protected].(Monday to Saturday from 10 AM to 7 PM).
Thank You
Stay Healthy
Team Healthkart
Jun 04, 2018
Updated by Raman sehgal Ok but when will i get my refund back.
Verified Support
Jun 05, 2018
HealthKart Customer Care's response Hi Raman,
We have already refunded the amount to your payment source account, generally it takes 7-10 working days to reflect in the same account. However yo may expect it earlier as well.
For any further assistance please feel free to reach us at[protected].(Monday to Saturday from 10 AM to 7 PM).
Thank You
Stay Healthy
Team Healthkart
Jun 07, 2018
Updated by Raman sehgal Dear team,
This is my 1st and last order with you, a very poor service by healthkart really a disappointed one, ETA was for yesterday and still product has not been delievered on my home. When i called field guy he said he was not able to search my address then what he did he went to next deleivery without even calling me and now when i have called to him he said i am going to rohini for delivery. Even their healthkart portal status not upgraded from last 2 days. A very very poor service by healthkart who doesn't give value to the time. by this healthkart is just making fool of their customer.
