HealthKart Complaints & Reviews

I am a doctor practicing in Mumbai. I have ordered Isopure Zero Carb Protein Powder, 7.5 lb Creamy Vanilla order number-HKD[protected].i have paid a whopping 15791 RS for this. They sent the container with broken seal and when I registered the complaint they are straight refusing to acknowledge or replace the product. Shame on you for looting customers hard earned money.

HealthKart customer support has been notified about the posted complaint.

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HealthKart Customer Care

from Delhi, Delhi

May 14, 2023

Verified Support

Dear Samiksha,

We regret the inconvenience.

We would request you to share an elaborated concern at [protected]@healthkart.com along with an Order Id, for the team to look into the matter.

Yours Sincerely,
Team Healthkart

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I had ordered Fuel One Protien from official Healthkart application on 9th April 2023. The delivery was scheduled on 12 April 2023. I have not received any notification regarding my order from Healthkart and from delivery partner. They have not even changed the delivery status on the app. Kindly help me.

Order ID - HKA[protected]

Apr 13, 2023

Complaint marked as Resolved

I had ordered Fuel One Protien from official Healthkart application on 9th April 2023. The delivery was scheduled on 12 April 2023. I have not received any notification regarding my order from Healthkart and from delivery partner. They have not even changed the delivery status on the app. Kindly help me. Order ID - HKA-91296-74990346

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Address: 9B, SRI KRISHNA LANE KOL-700004

My name is Abhideep Mallick from kolkata, on 6th april i ordered muscleblaze fuelone sports protein from healthkart and also received it on that day only. But as i opened the cartoon, i saw there was no seal intact and the inner vacuum seal was also broken. And there were lots of alive bugs or insects crawling inside the container. I am continuously speaking to them and they denied from that. Please help me with that.

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HealthKart Customer Care

from Delhi, Delhi

Apr 12, 2023

Verified Support

Dear Abhideep, We regret the inconvenience. Could you send details of what you are experiencing to our customer support at [protected]@healthkart.com for the team to assist you better.

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Address: 217/C-19,Haji Gulam Street, Chennampet

Hello Healthcart,
I have ordered two products in my healthcart app but I have received only one product and the other one has not yet delivered. Kindly look into my problem and do me the needful..

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HealthKart Customer Care

from Delhi, Delhi

Apr 6, 2023

Verified Support

Dear User,

We regret for the inconvinience.

We would request you to share an elaborated concern at [protected]@healthkart.com along with an Order Id and registered contact no., for the team to look into the matter.

Request your cooperation in the interim.

Yours sincerely,
Team Healthkart.

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MUSCLEBLAZE CREATINE Damage product received from healthkart 1month ago. When i requests healthkart my product is Damage, you return my product and refund my money as soon as possible. Then 15 February, 2023 i return my product..but still no update from healthkart. So i complaint against Healthkart and refund my money.

+1 photos

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HealthKart Customer Care

from Delhi, Delhi

Mar 17, 2023

Verified Support

Dear Supayan,

We regret the inconvenience caused.

We would request you to share your registered contact no. / email id along with the relevant order id, for us to check the status of your complaint.

Yours sincerely,
Team Healthkart.

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I ordered a product on 12/03/2023 and initially delivery date was showing 13/03/2023 but lated it showed that shipment is delayed but on 14/03/2023 it is showing delivered but I was never delivered the product and any delivery person didn’t even call once. Frustrated with their negligence and service.

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HealthKart Customer Care

from Delhi, Delhi

Mar 15, 2023

Verified Support

Dear Sadab,

We regret for the inconvinience.

We would request you to share an elaborated concern at [protected]@healthkart.com along with an Order Id and registered contact no., for the team to look into the matter.

Request your cooperation in the interim.

Yours sincerely,
Team Healthkart.

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HealthKart Customer Care

from Delhi, Delhi

Mar 16, 2023

Verified Support

Dear Sadab,

We regret the inconvenience caused.

We would request you to share an elaborated concern at [protected]@healthkart.com along with an Order Id and registered contact no. / Email id, for the team to look into the matter.

Request your cooperation in the interim.

Yours sincerely,
Team Healthkart.

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I paid via my credit card and it said FRs. 1981 BrightlifecarePvtLtd at[protected]. But healtkart didnt send me any confirmation of my purchase and its showing no purchase made on[protected] even after my money getting deducted.Please help me getting my refund.
Email - [protected]@yahoo.com

Pujan Patel

HealthKart customer support has been notified about the posted complaint.

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HealthKart Customer Care

from Delhi, Delhi

Mar 10, 2023

Verified Support

Dear Pujan,

We regret the inconvenience caused.

We would request you to share an elaborated concern at [protected]@healthkart.com along with an Order Id and registered contact no. / Email id, for the team to look into the matter.

Request your cooperation in the interim.

Yours sincerely,
Team Healthkart.

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Dear HealthKart Customer Service Team,

I am writing to express my extreme dissatisfaction and anger over the recent order I placed with your company. Despite receiving confirmation that my order was delivered to my address on [8th march 2023], I have not received the package.

I have double-checked my address and have spoken with my neighbors, building security, and anyone else who might have taken the delivery...

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My order is not yet delivered but it is showing delivered date in the system its date is today 28 jan 2023 its timing is 10.06 pm and my product is missing is this kind of service you provide to the customer to making fool of them resolve the problem fast in any cost.

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HealthKart Customer Care

from Delhi, Delhi

Jan 29, 2023

Verified Support

Dear User,

We regret the inconvenience caused.

We would request you to share an elaborated concern at [protected]@healthkart.com along with an Order Id, for the team to look into the matter.

Yours sincerely,
Team Healthkart.

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Address: The Presidency Tower, Tower-B, 2nd Floor, 46/4, Mehrauli Rd opp. government girls college, Anamika Enclave, Sector 14, Gurugram, Haryana

Two years old Balm delivered .ordered forn 15 grammes, delivered 12 grammes.

Healthkart is refusing to take back and refund amount.Photo of product sent.No response.Chat response is hopeless and asking too many details when buyer chatting from Healthkart app after logging IN.

+3 photos

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HealthKart Customer Care

from Delhi, Delhi

Jan 9, 2023

Verified Support

Dear Deepak,

We regret the inconvenience caused.

Our records indicate that the team has replied to your email and we would request you to please refer to the same for further updates.

Yours sincerely,
Team Healthkart

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deepaksb

from Mumbai, Maharashtra

Jan 13, 2023

Issue not resolved.on line chat from heakthkart not working.

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deepaksb's [Complaint's author] reply, Jan 20, 2023

Stale and under weight product in original packing picked up two days back. NO REPLY FROM HEALTHKART

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Address: The Presidency Tower, Tower-B, 2nd Floor, 46/4, Mehrauli Rd opp. government girls college, Anamika Enclave, Sector 14, Gurugram, Haryana

Website: www.healthkart.com

Hi Team,

I had ordered MuscleBlaze Whey Gold with Digezyme (4 KG)along with some product (order Id: HKD[protected], It got delivered yesterday.

As per what I have received it's fake as there is no unique code, no Bottom MB Logo and other things mentioned as part of authenticity check in the mentioned in the product. Also the price mark and date of expiration was cleared from the product.

The barcode on the top of jar from Healthkart is unscanabale.

Could you please either replace it with an authentic product or reverse the payment whichever looks feasible.

I didn't expect this kind of service from Healthkart. Being a premium member I am highly disappointed.

Login email: [protected]@gmail.com
Contact number: [protected]
Order Id: HKD[protected]

Attaching the images of the same as an evidence.
Thanks and Regards,
Vishal Lahoti
+91 [protected]

+2 photos

Feb 11, 2023

Complaint marked as Resolved

HealthKart customer support has been notified about the posted complaint.

Verified Support

Jan 05, 2023

HealthKart Customer Care's response Dear Vishal,

We regret the inconvenience caused.

we have highlighted the matter to the concerned teams to look into the issue and shall update you regarding the same on the mail trail once we hear back from the relevant team.

We request your cooperation in the interim.

Yours sincerely,
Team Healthkart

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I ordered one bag from HK, as mentioned in the description of the product there is a bottle free with the bag. The bag is delivered but not the bottle. Kindly resolve this

I wrote more than 50 emails for this no response from your team is even more concerning.

#HKD[protected]

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HealthKart Customer Care

from Delhi, Delhi

Dec 30, 2022

Verified Support

Dear User,

We regret the inconvenience caused.

We would request you to share an elaborated concern at [protected]@healthkart.com along with an Order Id and product and carton box images from all sides(top, bottom, front & back), for the team to look into the matter.

Yours sincerely,
Team Healthkart.

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I ordered one bag from HK, as mentioned in the description of the product there is a bottle free with the bag. The bag is delivered but not the bottle. Kindly resolve this

I wrote more than 200 emails for this no response from your team is even more concerning.

Order is
#HKD[protected]...

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I want to cancel my order as i am getting a better deal .
oder
HKD[protected]

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HealthKart Customer Care

from Delhi, Delhi

Dec 21, 2022

Verified Support

Dear Sushmir,

We would request you to share an elaborated concern at [protected]@healthkart.com along with an Order Id, for the team to look into the matter.

Yours sincerely,
Team Healthkart

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Hey I have ordered the Muscle-blaze creatine, the money got deducted from my account but the order has not been placed. I need my refund or my order delivered.
My transaction id :[protected]

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HealthKart Customer Care

from Delhi, Delhi

Dec 13, 2022

Verified Support

Dear Neelansh,

We regret the inconvenience.

We would request you to share an elaborated concern at [protected]@healthkart.com along with the registered contact number, for the team to look into the matter.

Yours sincerely,
Team Healthkart.

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On yesterday 3 Dec At-12:46 Am i place an order muscle blaze biozyme whey protein 1 kg Amount-₹2837 through upi phonepe payment was successfully done money was deducted but order not placed i want my refund i take strict action regarding that
Below screenshot check on your system i want my money back
contact-[protected]

+2 photos

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HealthKart Customer Care

from Delhi, Delhi

Dec 5, 2022

Verified Support

Dear Vishesh,

We regret the inconvenience.

We would request you to share an elaborated concern at [protected]@healthkart.com along with an transaction screenshot for the team to look into the matter.

Yours sincerely
Team Healthkart.

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On yesterday 3 Dec At-12:46 Am i place an order muscle blaze biozyme whey protein 1 kg Amount-₹2837 through upi phonepe payment was successfully done money was deducted but order not placed i want my refund i take strict action regarding that
Below screenshot check on your system i want my money back

+2 photos

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HealthKart Customer Care

from Delhi, Delhi

Dec 5, 2022

Verified Support

Dear Vishesh,

We regret the inconvenience.

We would request you to share an elaborated concern at [protected]@healthkart.com along with an transaction screenshot for the team to look into the matter.

Yours sincerely
Team Healthkart.

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Address: Murlipura

I had ordered muscle blaze whey protein 4.4lbs but received Used, old and unsealed Combat Protein 4.4 lbs in a bad packaging (which cannot be used for 4.4 bs products). I approached customer care a number of times. However, customer care representatives tell me that on holding inquiries with the vendor, courier service and referring to "packaging video" and "weight of courier", my claim does not qualify for refund or replacement. However, none of the material relied upon for rejecting my request is being shared with me as "company policy". I have already submitted all photos and videos but my grievance is not being addressed at all.

The company does not understand the simple fact that the box I received cannot in any scenario be used for 4.4 lbs. The company representatives have been unable to answer this too but still are denying my claim for refund or replacement please give my money back

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HealthKart Customer Care

from Delhi, Delhi

Nov 29, 2022

Verified Support

Dear Shubham,

We regret the inconvenience.

We would request you to please share your email id or registered contact number along with the order ID(starts with HK) for the team to assist you better.

Yours sincerely,
Team Healthkart

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Fake product sold by healthkart.

I received a fake product today. Had ordered a C4 Pre-Workout supplement, and when I scratched the verification label, there was no 13-digit code or QR present.

The seal seemed tampered as well, however, the packaging was perfect.

I am now questioning all orders placed from healthkart as I was trusting them blindly for authenticity.

Order Id HKI[protected]

Wonder, how can such a breach happen in the supply chain without inside people involved. Its health risk.

+3 photos

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HealthKart Customer Care

from Delhi, Delhi

Nov 25, 2022

Verified Support

Dear Anuj,

We regret for the inconvinience, we wish to inform you that we have highlighted the matter to the concerned team and vendor to look into the issue for your Order #HKI[protected], shall get back to you as soon as we hear back from them.

We request your cooperation in the interim.

Yours Sincerely
Customer Service
Team Healthkart

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HealthKart Customer Care

from Delhi, Delhi

Nov 26, 2022

Verified Support

Dear Anuj,

We regret the inconvenience.

We would like to inform you that we have escalated the same query to the relevant team and will revert as soon as we get a response from the concerned team.

Your sincerely,
Team Healthkart.

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HealthKart Customer Care

from Delhi, Delhi

Nov 27, 2022

Verified Support

Dear Anuj,

Our records indicate that our relevant team has arranged the reverse pickup of the product Cellucor C4 Explosive Preworkout, 0.85 lb Fruit Punch and our courier person shall arrange to collect the consignment from your doorstep within 3 -5 business days and the same has been notified to you via email as well.

Your sincerely,
Team Healthkart.

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Address: Jaipur

They don't respond! Don't register Compliant (just a feedback with no ticket or complaint number). Order id: HKA[protected] Returned the product on September 24th for replacement with different flavour, it's 16th November today. No response from any team, keep me on hold for 40 mins & more when I call as they have to talk to some back team. ON e-mail they have always the same reply for past more than 1 month, in quality inspection will get back to you in 48 hrs. Somebody please Help!

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HealthKart Customer Care

from Delhi, Delhi

Nov 16, 2022

Verified Support

Dear Abhir,

We regret the inconvenience.

We would request you to please share your registered email id and contact number at [protected]@healthkart.com for the team to check and assist you better.

Your sincerely,
Team Healthkart.

HealthKart Complaints & Reviews

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HealthKart reviews & complaints page 2

Open Protein powder container with broken seal

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Not received the order yet

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Received damage product and full of bugs inside.

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I'm complaint about to send the other product that I have ordered

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Damage product received from healthkart

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Didn't deliver product but marked as delivered

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TrueBasics Ashwagandha with 600 mg of KSM-66, 60 capsules and GNC Creatine Monohydrate, 250 g (0.55 lb)

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Delivered but not received

Missing product

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Two years old Balm delivered .ordered forn 15 grammes ,delivered 12 grammes

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Fake protein delivered - No Unique code

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Order items missing and no response from support team

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Order items missing and no response from customer support

GNC whey supplement

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Money deducted but no order placed

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Payment successfully done but order not placed

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Payment successfully but order not placed

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Unsealed product and damaged product

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Fake Product Sold

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MUSCLE Blaze Biozyme Whey 8.8 lbs

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