Hello Travel — Fake bookings made

Address:	Gurgaon, Haryana
Website:	Hellotravel.com

Hi, Last year in May we booked a package for 5 o[censored]s to Hong Kong and Macau from India (Delhi) through the agents provided by Hello Travel. Their agents contacted us. They got all our requirements, sent across the confirmed itenaries and after that we made all payments for the complete package to them. On reaching the airport in Hong Kong, they never sent for the pickup to hotel. We thought might be a starting glitch..so we called them...they said something happened ...taxi broke down...now instead of waiting pls take taxi on your own and reach the hotel. We will reimburse you. We thought thats ok. No problem. Did that. On reachign the hotel, while checking in...hotel staff said the bookig is done but money has not been paid. So, we would need to pay if we want to stay there ! Again we called him - he said payment did not go through because they were having some issues..just pay for now...and by tomorrow hotel staff would return the money back...we still agreed as we had reached and were very tired after the long flight and wanted rest. 2 days passed in the hotel - we did not get back the money. Same thing happened when we checked-in to the hotel in Macau...and same for all sightseeing attractions - we had to pay complete package cost again. We still have all details of the agents and all are bills and confirmations of money we paid to travel agents and then again to hotels and all tourist spots. Hello Travel is the biggest fraudster company..there is no check and verification done on the agents who link to this. The agents are roaming for free till date..we raised police case as well - but nothing happened.