| Address: | 177040 | | Website: | hero mototrs |
Dear Sir,
I, Bablu Sharma have bought Hero Splender Bike HP 55A-6359 from Hari Om Motors ( Dealer code: 2066) Anu, Hamirpur, Himachal Pradesh dated 26 Jan-2017. This was first serviced on 23 Apr-2017 with less than 500 KM and it was brought to the same dealer for second service on 26 Jun-2017 have total km run 1231 as on date.
Service centre was asked to carry out 2nd free service which was performed and coupon taken away however when bike ready to deliver, rupees Three hundred (300) was asked to be paid. When asked Why, It was stated that they changed Engine oil.
This oil change was made not only unnecessarily but also without Owners consent. When I refused to pay for this, they removed the oil and put some dirty oil ( source unknown) and handed over the Bike. I wrote complain on their complain book but not sure if it is going to be actioned.
I have warned that If my Bike develops problem due to this dirty oil, Hari Om Motors shall stand for all the claim. I shall be putting up the case in consumer court soon. As an Engineer one can very well guess how dirty oil can play havoc with engine mechanism having fine clearances on running parts and bearings.The behaviour of the whole staff including their Manager was so rude that it showed very very poor professionalism in dealing with customer.
With this mail I would request you to inquire into this matter and instruct dealers about the correct procedure for free services and record this episode against their credibility.If I am not satisfied with the action taken, I shall take up the matter to the highest level possible . My written complain remains in their complain book which they did not even sign.
Kindly take appropriate action and keep me updated of the action taken.
Thanks and Best Regards,
Bablu Sharma
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