Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 2%
Submit a Complaint
1392
COMPLAINTS

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

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Address
34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
983
down
299

Phone:
Phone:
up
427
down
151

Fax:
Fax:
+91 11 2614 3321
+91 11 2614 3198

Customer satisfaction rating
2%
Complaints
1392
Pending
0
Resolved
25
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hero MotoCorp related photos (198)

Hero MotoCorp Complaints & Reviews

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Hero Motocorp — I am complaining about vehicle engine

 mariswamy7216 on Jul 26, 2017
Good afternoon sir, i bought a Hero 13 before 5 months till now it is worked fine
but since one week I am facing the biggest problem in vehicle sound,
while riding the vehicle sound could be increases gradually.

for about this problem I consulted nearest Hero-show room in my area, they told me like...we should inform to head office of Hero-motor corp

my vehicle number: ap21br3624...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — maestro

 Vineet Dhingra on Jul 26, 2017
Vaneet kumar so Sh. Jeet kumar, Malerkotla Distt Sangrur
RC no. PB 13AK 8090
Phn. no 9855748006, 7011318083
1. Last month, my scooty Maestro suffered with road accident. I claimed for the same, i got some external parts in exchange of some damaged parts. In that case, my product got damaged with some internal parts also.
The handle continuously to quiver, but it is shocking, some of the labour here ignore it by saying it is moving vehicle & its not a problem. When some says its became critical, because its tremble very much. You should drive it. The behavious of labour...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — complaining about service

 Ankitkmr024 on Jul 26, 2017
Dear sir/madam,
I had given my i smart bike to hero service centre, Bistupur. This is my first service 500-750kms. They take my bike and they take a ride of 7 km and use my petrol also of rs 150. The staff take my bike and went to their home for lunch and done all the work with my bike and then when the delivery time it came with my bike and just change the engine oil and given to me. They didn't do anything in my bike i had told all the problems, i am having in my bike but they nog done anything. Same thing they do with all the customer bike. I had told the staff also that you haven't...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — sale of defective scooter

 gorada on Jul 26, 2017
I have taken delivery of a Her Meastro Edge scooter on 17.7.2017 from M/s Hi Speed Bikes, Guwahati-781011, but after driving some time I found engine oil is leaking out. Initially I ignored it suspecting excess engine oil is draining out, but when it does not stopped, on 22.7.2017 I have approached to the dealer workshop to set right the problem and I was told that gasket has torn out and they replaced it and with an assurance of rectification of the problem . But, actually the problem was not rectified and I was bound to see dealer for proper rectification of the problem, after keeping the scooter...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — scooter replacement

 Swapnil Gaur on Jul 25, 2017
I am the owner of hero maestro edge matte blue bs4 variant i am facing a lot of problem from the day 1 of purchase. The first problem was of starting in the first service they fixed it but after 15 days of service my engine is making lot of noise and engine sucks when applying full throttle. The meter console isn't working properly and boot lamp is also fused. At 1000 rpm the engine vibrate badly. So i request you to replace the scooter....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — complaint against dealer - reg

 Devidas Mithre on Jul 25, 2017
Dear sir,

I am devidas mithre i am using hero splendor plus i am purchased the vehicle on 06.03.2017. Yesterday i am driving my vehicle in that time clutch cable was broken in running condition i sent my vehicle to dealer work shop (Bhanu automobiles pvt ltd, eerragadda hyd) in that time the dealer work shop sr. Technician mr. Srinu said the part is not covered under warranty. I am asking to him i am purchased the vehicle on 3 months back why its not covered in warranty after a long discussion to srinu finally he is changing the cable but he is not fixing properly (Lever loose)....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — mistake of dealer in registration of bike

 Ashish5757 on Jul 25, 2017
I purchased a bike on 30/03/2017 from taran angad dealer in gwalior madhya pradesh. Repeated assurance of dealer yet i am waiting of registration for my bike so i request this reputed company to take appropriate action to get my bike registered. And i hope relief will get sooner and i am attaching my invoice also. Because of dealer employee mistake i am unable to drive my bike. And i also tried to mail hero company. But some reason it has failed....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — bad service

 Anand Chirakkara on Jul 25, 2017
Sir, i have purchased hero hunk (Kl 02 az 3019) on october last on 2016. On the first service onwards i have complainted that the chain socket is complaint i told to replace the chain socket. But the they are telling that there is no problem on chaion socket. On my bike has completed the 6 sixth free service. I have done the sixth free service on last saturday. Then onwards there is a sound from chain while running. Its difficulty to turn the bike while riding. I have purchased hero hunk from kiran motors< paravur, kollam. Please take necessary action....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — regarding servicing of hero maestro

 Avi Vyas on Jul 24, 2017
Respected sir/madam

I have coupon regarding free servicing of my vehicle (Hero maestro) and already done free service from jaipur and indore, but right now i am in nashik and nashik dealer named: kamal hero motocorp refuses to do servicing of vehicle, because i have service book of xtreme bike, as provided by your dealer morani motor jaipu, but on coupon information regarding maestro is mention clearly, then also they refuses to do servicing of my vehicle. So kindly do the needful and provide any service regarding to it otherwise i have to complaint it to consumer court.
Detail...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — theft bike

 Michel Cherry on Jul 24, 2017
Bike theft
Missing bike rj36 sf 6993

I have parked my vehicle at 6:30 am dt 20-072017.in front of bank building near muthutt finance opposite mall parking and the bike was missed at 8 pm when i went to take the bike. I have given complain. So i request you to find my bike as early as possible.
Owner name - raja prithvi pal singh mertia
Model - hero splendor plus

Contact - shakti singh mertia 9712993153...
Complaint comments  Read comments Complaint category Other

Hero Motocorp — engine

 Sushilbadwals on Jul 22, 2017
Change the engine of splendor like platine 97cc....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — hero maestro edge

 அருள் தேவாதிராஜன் on Jul 20, 2017
Dear Sir/Madam,

I bought a HERO MAESTRO EDGE vehicle on 02.11.2016 from Visu Motors, Guduvanchery, Chennai – 603202, now the VISU MOTORS showroom was closed permanently. I was done the two periodical service in Visu Motors. After that i surrender my vehicle for 3rd service in Vishnu Motor Plaza – Jafferkanpet, Chennai, On 4th July 2017. They was done the periodical (3rd ) service, after that i park my vehicle in front of my home. On 18th July 2017 i start my vehicle, it was started but the vehicle is moving for not more than 5km speed and air blowing sound also coming from engine...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — after 2 month of purchasing bike still not passing done by hero showroom.

 gauravmangale on Jul 20, 2017
I have purchase passion pro from saavya hero @ nalstop pune on 18-may-17 at the bike purchasing time showroom sales executive told me after purchasing bike we done passing after 12 day's, but after 12 days i was contact executive and manager they give me fake answers they told me next 8 day's or next 4 day's will bike passing done. Then after one month i am contact to showroom owner but the showroom owner also not give me proper response.
Now today completed 2 months and 2 day still bike still not passing done by hero showroom....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — about purchasing

 thepremboss on Jul 20, 2017
I bought a pleasure scooty on 31 march 2017. The showroom manager gave discount on that scooter worth rs 12500 but the actual discount is 14500. I asked for retail invoice than they give me a hand written cash memo, still they didn't give me original paper of my scooter, whenever i ask for paper they start fighting. Please kindly check it out, i will always grateful to you....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — poor mileage

 Harilal D Nair on Jul 20, 2017
Hi hero
My name is hari lal i have the bike hero ismart 110 when i brought it the dealer says i got the mileage above 80 or 85 km/litter now my third servce is finished and bike runs about 6500 kilometers but i got only 55-58 km/ litter i ride bike only in an average speed 40-45kms/hr but no improvement what i do for better mileage please consider my complaint
Yours faithfully
Harilal...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — spares

 Muralinayaka on Jul 19, 2017
Hii im hero glamour customer july14th i have a booked hero glamour spare parts in byatarayanapur bimal hero showroom spare person told after 10day im still not get nobody also called and if i call them also not receiving the call wen u well confirm me. All ready 1month 5 days over.
Worst service very bad experience.. Plz contact
Regards. Murali9008855905...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — for my bike rc and insurance

 rahulnair405 on Jul 18, 2017
Me rahul nayar railmagra rajasthan se hu. Mene 31/03/2017 ko bs 3 passion pro bike apke distributer bohra moters railmagra se 55000 me purchase kiya. Usdin se lekr aj ke din tk me 8 bar showroom pr jakr aya hu first day jub me vha rc lene gya us time mujhe insurance diya usme mera naam rahul nayak kr diya apki trf se gold card ata hai usme bhi same naam hai jbki mene mera addhar card diya uske baad bhi mene jub ye btaya to bola ki ye hm change kr dege. Uske baad me rc lene vaps gya tb mujhe rc de usme mere father ka naam ramgapalan kr rkha hai jubki unka naam raj gopalan nair hai jub se lekr aaj...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — noise in engine within 3 months of purchase

 satyander sharma on Jul 18, 2017
Engine is making lot of unwarranted noise despite regular service from authorised service station. We have complained several times about this to balaji motors but they have not given any satisfactory response so far.

Ps
1. Authorised agency (From where bike was purchased) is not responding properly to the query.
2. There is no response over multiple mails. They have not even acknowledged the mail.
3. Complaint / feedback page on company website is not responsive.
4. There is no response over the phone either in regional office or ho. All their feedback...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — spl pro

 Chenaram Vishnoi on Jul 18, 2017
दिनांक 17.07.2017 को मैने हीरो spl pro सर्विस करवाई और 18.07 17 को मोटरसाइकिल से आयल टपकने लगा । किलोमीटर चैन बदलवाने के लिए कहा तो चैन को मीटर के अंदर ही तोड़ डाला और बिना चैन के काम चलाना पड़ रहा है । कह रहे है पूरा मीटर बदलना पड़ेगा । किलोमीटर चैन रिप्लेस...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — no bill issued after gst implementation

 Girish Salian on Jul 18, 2017
For my bike they added 2 parts - 1 is coil they replaced and other they replaced battery. Whenever i ask for bill they say some tax rate is changed which is not feeded in system. So by when this will be corrected, they have no idea.

Not sure if they selling old product with old mrp to clear stock. But in end customer is loser. And it is shwroom located in bangalore city, gunjur, varthur hobli, mahaa motor...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

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