Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 2%
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2306
COMPLAINTS

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

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Address
34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
2492
down
598

Phone:
Phone:
up
1174
down
296

Fax:
Fax:
+91 11 2614 3321  
+91 11 2614 3198  

Customer satisfaction rating
2%
Complaints
2306
Pending
0
Resolved
39
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hero MotoCorp related photos (352)

Hero MotoCorp Complaints & Reviews

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Hero Motocorp — non availability of rear view mirror - right side

 seemasidharthan on Jul 21, 2018
Seema, M.s, owner of Maestro Edge, No: KL-42 -L -9935.
Pruchased the vehicle from Focuz BI Wheelers, Panampilly Nagar, Kochi..

For the past 1 week i have been trying all hero dealers/Outlets ( retail) in and around Kochi for a rear view mirror (right side), which is broken.
I have not used my vehicle for the past one week, because the mirror is missing
The response from all of them was very bad especially Focuz bi wheelers panampilly nagar..
They even told me that HERO Motocorp is not providing any guarantee to the customers that the spare parts will be...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — servicing cost

 amit aditya on Jul 21, 2018
I came for servicing of my hero passion pro bike with a complaint of meter not reading and pick up issue ..n got bill of 4700/apprx which includes 1600 labour charges..m a regular customer of hero service centre but this time its not worthy to cm here..it's pathetic feeling...in major activity they did head-setting only...and noone can justify that for a silly activity which takes only 3hrs including cleaning and polishing get cahrges as 4700/-...clear this matter......
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — bike damaged during the service

 krishanpalsingh661 on Jul 17, 2018
I gave my bike splendor+ for service on 16/07/18 to Singla Automobiles Plot no -3/9 Phase 2 Industrial Area, MAYA PURI, NEW DELHI-10064 I went to pickup my bike on 17/07/18 and a saw the front right indicator was broken and leg guard was bent and there were scratches all over my bike when I asked about it they said it already like this, then I asked for the person who inspects the vehicles before accepting for service they said he was on leave I asked for the manager they he was also on leave after some argument they did changed the front indicator and the leg guard and that's it what about that...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — hero super splendor 2018 bike drawback

 Vedprakash Dhyani on Jul 16, 2018
I had purchased hero super splendor bike 2015 model on dated 2/07/2018.After 10 day it's main brake lever got brake. Thanks the bike is very low speed. Compliment was given to agency. Dealer change the brake but the big question mark come how it fail with new model. Bike was purchased our prevuous experience. But this model was certain drawback. Need to overcome....
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — bike wheel problem

 Sachin yadav sky on Jul 16, 2018
Mene pichli deepawali par hero company Ki HF DELUXE Kharidi muje pahle din se hi uske pichle wheel me bubbling Ki shikayat hai, ye bat me yaha harda ke local dealer RAHUL MOTARS HARDA ko service ke time Bata chuka Hu, par meri problem ka koi solution nahi Ho paya hai.es problem Ki vajah se agar mera accident hota hai to eska jimmedar hero motocarp company hogi....
Complaint comments  Read comments [3]Complaint category Motorcycles & Scooters

Hero Motocorp — service staff behaviour and rong information.

 Deepak8626 on Jul 16, 2018
I take a service from Hans automobiles- Loni ghaziabad 201102 and changed clutch plate and handle freezing in Feb 2018. When I was go again[protected] for service Mr vinit service supervisor informs me Clutch plate will changed and call Service staff. Service staff anil come there and check my bike splendor+ and informs clutch plate, handle grishing will change. When I told to him I changed clutch plate and grishing before some days than ANIL said you say lie and you get permission for lied. If you changed both you show me bill of that when I show the bill to Anil he said both parts ok no need of...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — spare parts over pricing, and spare parts not availabe since 8 months

 Pranjal Takzariya on Jul 16, 2018
Im so unhappy with this kind of service by hero moto cop that, in my city khandwa hero thakkar showroom is giving spare parts at highers rates then MRP and another thing is that spare parts r not availabe at the showroom and they take 8 to 10 months for availablity, and at my last visit they told me clutch wire of ignitor that will be available after 10 days but when i force to search for once by other worker insted of the spare parts manager, the worker gives me at a time... So in this kind they r making fool of other peoples... This kind of service showroom gives me.....
Complaint comments  Read comments [2]Complaint category Cars, Parts & Vehicles

Hero Motocorp — pastion x pro new/complaint against suddenly stopping during ride

 Lokesh 8375971162 on Jul 16, 2018
र मेरी बाइक मे समस्या है चलते हुए बीच रास्ते मे बन्द हो जाती है ओर दोबारा शुरू नही होती 20 मिनट तक कम से कम जिसकी सीकायत मे 2 बार यूवा मोटर एजेंसी फरीदाबाद में कर चुका हूं इस समस्या का समाधान न होने के कारण मेरा एक्सीडेंट हो गया है अब मेने...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — discount on paid service and spare parts

 nikhil bharti (mickky) on Jul 14, 2018
I'd like to informe that R.K automobile that is hero service center in shahdara on main gt road friends cly they did not giving me any dicount under "pre masoon vehicle free check-up".in that there is 20% dicsount on paid up service and 5% discount on spare parts.so take some action on this. I am attaching the document with it.so please tell me what should i do on this....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — still not receiving tr number

 Narsimhulu Goud on Jul 12, 2018
Hello sir/madam I'm taken a hero Glamour Bike on[protected] at Sri rajarajeshwara show room at station Ghanpur, but they are not giving TR number for me, they delaying for TR number, when I'm riding the bike the cops are creating problem, and they are asking y are you riding TR number and they charged fine, so pls provide TR number as soon as possible...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — my passion pro bike front wheel wobbles

 Deepaktata on Jul 11, 2018
Dear sir,
I bought the bike passion pro 14 may 2018 MBLHAR181JHD43043 Vihicle reg no. BR09Z4930 .
my bike one fault front wheel wobble feel from starting period. when my bike loaded weight 100 kg+ & speed 35+ then my front wheel wobble & my stearing wobbling.
so I live at present address tatanagar jamshedpur jharkhand.
so i go for 1st service your authorised service centre Narbheram agencies pvt ltd. 7th phase adityapur saraikella kharsawan and i told this problem but related machenic not see my problem only my engine oil change & oiling and told all problem solve.
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — excess amount charged during free service period

 sainivas on Jul 9, 2018
I wish to intimate that I have purchased Splender Plus on 17/03/2018 from Suresh Motors (Mohana Automobiles), M K B Nagar, Chennai -39 vide Chassis No.MBLHAR074JHB14641 & Engine No.HA10AGJHB19715.
The vehicle handed over to me after the Regn. made on 21/03/2018 with Regn.No. TN 05 BQ 7573.
The first free service done on 12/04/2018 @ Suresh Motors. After the first service, I have noticed that there was problem in the front suspension. So I have intimated the same to Suresh Motors Concern while handed over the vehicle for the second FREE service.
But the same problem was persisting...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — frequent breakdowns and problems in maestro edge

 umesh yadav@92 on Jul 7, 2018
Hi i am umesh yadav, few months ago i had purchased maestro edge but i had faces many problms like it creats problem in self starting, recently one month ago my scooty got serviced but after 4 days of servicing it was not started infact it was not cathed any signal buy apply key no fuelshows no meter bord shows even, again i sent my scooty for servicing then after one day while i were driving sudden the cap of tier was got disconnect and due to imbalace i nearly mat an accident, this is the regular phenomena we regularly go to service centre due to frequent probelm in scooty but those people not...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — headlight not working

 swapnil.pancholi on Jul 7, 2018
I have purchased Hero Duet from Kota Motor Company, Aerodrome road, Kota Rajasthan on Wednesday i.e. on 4th july 2018. I take the deliver around 6P.M.
around i realised that headlight low beam is not working. and by 11 its high beam also stopped working. after that i was out of town today when i reached the dealer they told me that they are not responsible for this defect and they will not going to repair it.
I want to know that how is this possible that a light will be non working in bust 3 days.
Service manager Mr Jain accepted that this is a manufacturing defect and still...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — scooty problem maestro

 Ravi Bawa on Jul 7, 2018
Hi my name is ravi kumar from patiala punjab
my contact number[protected]

i purchase new hero maestro scooty few months earlier
but this piece defected
after some days i face lots of problems, but your dealear and employe not solve my problem

plz solve my problem urgent basis

i file court case your company

your company service is not good

contact Ravi Bawa...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — maestro edge giving trouble regularly

 Nagesh Rachamalli on Jul 6, 2018
I Was purchased Maestro edge on[protected] in A. M. REDDY show room in NELLORE, Andhra pradesh, in the name of T. KAVITHA, Registration no: AP 26 BT 2198. IT'S giving continues trouble for me, 2 time's battery trouble, company not doing proper repair, and it's suddenly stopping on the road. How can a woman handle the situation when suddenly stops on Road. Consider as a request and rectify my problem at the earliest possible. Thank you....
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — registration pending since one year

 Mf Mirza on Jul 6, 2018
My name is Mirza Masiullah Baig i book my bike ACHIEVER 150 AT SAFAL MOTORS singhgad Road Pune & showroom has given delivery of my bike on 22/4/2017 without registration and till date.It is very irritating experience with Hero for me, everyday i am taking follow up of your team (Mr.Nitin RTO EXE [protected])I am fade up with your service. Kindly look into matter and resolve the issue....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — hero extreme sport left mirror need.

 kishore.roul on Jul 6, 2018
Hero extreme sport left mirror need.
Your distributor leenam motor not available spare part of bike nearly more than 2 months I'm every day told for that I'm need left size mirror of my hero extreme sport orange color bike but every day told come tomorrow stock come, after along wait and face many problem without mirror in NH also face accident, So for road safe im urgently need mirror otherwise very difficult to ride bike.So all thing's you are understand and please provide me service and I'm also extended your paid services, my bike no.od01m8572.and resignation mobile number is [protected].
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — hero maestro service complaint

 Ninderghumman on Jul 6, 2018
Dear Sir,

I own a Scooty, Hero Maestro No UK04U9202. I gave my Scooty for Service at Hero Service station, Rampur Road, Haldwani on[protected].

Iam not satisfied with the service of scooty. They have charged 1170 amount. The details is as below:

1. Centre is not having required parts.
2. Staffs do not have required knowledge about service.
3. Service of scooty is incomplete.
4. Scooty still having problem.
5. Staff is not giving answering my question.

Inspite of charging Rs. 1170, service centre is giving full...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — passion pro bike not working proper

 Shriwastavm on Jul 5, 2018
I bought the vehicle 6 moth before, after 1month the complaint began with starting trouble, i checked with the service people they said we will make it ok, but nothing on progress, as i had the use of vehicle regular, i adjusted with the complaint they only give mi temporary solution and parts of bike may not working they alsonget charges from me what to do i am totally in triuble with this bike if he wants he will replace me at that time but he just pass the time i had facing problem with starting, engine haeting, carborator, and so many problems their on regular basis...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

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