Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 2%
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2651
COMPLAINTS

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

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Address
34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
2975
down
716

Phone:
Phone:
up
1442
down
369

Fax:
Fax:
+91 11 2614 3321  
+91 11 2614 3198  

Customer satisfaction rating
2%
Complaints
2651
Pending
0
Resolved
47
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hero MotoCorp related photos (422)

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Hero MotoCorp Complaints & Reviews

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Hero Motocorp — about service centre

 Rajeshhero on Feb 15, 2019
Myself Rajesh from Coimbatore, I have a starting problem and I have handover to the service centre on 13.2.19 eve 4.clk, they said to inform later, 14.2.19 on informed some of spare is not available in their branch, so they said evening will provide, but still now no response from there, while am asking about this, they said will provide next day. 15.2.19 following I called and asked them, same information they passing, I have an good opeion on hero service centre. I feel bad about this incident.
Three days of struggling of my issue. I need proper response from them.

Place...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — voltage regulator complaint

 Shafeek Ahammed on Feb 15, 2019
I purchase splendor plus from S S motors ARD of East venice on10/10/2017. Last month its Headlight bulb 3 times changed, during riding its brightness increased and blown out, so i discussed these matter with auto electrician experts, they told that its voltage regulator complaint, so please change immediately.I contacted the ss motors they told that voltage regulator has no guarantee.This is my third bike fro hero.

Aroor yours sincerely,
Shafeek T A
[protected]
15/2/2019...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — engine defect sound heavily

 aybu on Feb 15, 2019
Sir,
i brought a hero glamour, (OD-04L-3225)
owner name aybu munda from s.k hero, chandikhole, jajpur.
i did my last servicing at paradip motors, paradip.
but i am fully unsatisfied . my bikes engine sound very roughly. but the told .y that they have no mechanics to solve that problem.
so i request you to solve my problem as soon as possible....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — pd activities

 A. Suman on Feb 14, 2019
I am suman, woring in automotive industry.I purchased hero pleasure on 12 th Feb 2019 in your authorised dealer point A.M Reddy in Nellore district, andhra Pradesh. (524004).
Today while my sister was coming from college our "pleasure "got into breakdown. Taking breakdowm assistant, we went to showroom with the vehicle. During conversation, we came to know that PD activities were not taken carefully. Service adviser of A.M Reddy suggested us to leave vehicle and collect it tomorrow. When we came to know about this incident we were completely disappointed.
We purchased 4 vehicles...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — engine blocked

 Kuldeep Samariya on Feb 14, 2019
Requesting that my bike has been above the last 1 year, continuous problems of the engine are repeated and the engine of the carriage is stopped and it has to be moved from there to the showroom and it has been four to five times. Despite 5 years of warranty and 2 year insurance, we have to pay the bill every time. And bike number is RJ36 SM0506
Owner name tarachand Khatik
Address Masuda, ajmer, rajasthan
Pin 305623
My Contact number [protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — problem IN 1st gear

 Nitin Kumar .S on Feb 14, 2019
Jerking problem in 1st gear and found the unnecessary sound in bike. When put the 1st gear in bike, bike takes the jerk or blow. Whenever idle bike start in 1st gear by self.. Bike takes the jerk in start-up... Bike stand in idle condition took the 1st gear and push the cluth during the engine off bike place one area to other area very difficult to move....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — engine problem

 Syedimran Ali on Feb 13, 2019
Dear sir,
I bought a new maestro edge in aug 2017... Till now 2 times engine fail.. Now sound in engine...in last service 4 january 2019 paid service.. I told clearly that a noise is coming from engine plz check.. Not solving till now.. I already said to hero showrooms manager and service manager 3 times... Behaving roudly
No response from hero showrooms nizamabad armoor road branch... Plz help...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — glamour i3s model

 Nutansourav on Feb 13, 2019
I have brought the bike on 2nd september 2017 from rohan hero, bhubaneswar. I have finished all my free service from authorized dealer. After that on 22nd jan 2019, i went to rohan hero for servicing of my paid service.
I have reported some issue like sound on bike other than engine sound and vibration of body.
After servicing also i am facing the same issue.
Again i have went on 9th feb 2019 for again check the issue. The supervisor told me the there is some issue with new glamour. And again my issue was not resolved.

Please look in to the issue....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — manufacturing defect

 Prabal79 on Feb 13, 2019
There are two pins under the seat of my achiver150cc, which was purchased on 5th september 2018. Out of which one pin was broken from the time of delivery. But sorry to say that i have visited the dealer of rudrapur as well as khatima several times, but no solutions came out. I have talked with the service engineer also with no result. I want my bike to be changed....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — maestro edge two wheeler

 Bunnys Honey on Feb 12, 2019
Worst customer service at medially hero showroom, hyderabad. Telangana.

There is no proper response if we go for servicing of bike. There is no proper response if we go for any spare part of two wheeler. Very very disappointed with their service.

I went nearly three times for single spare part that too not for installation just for buying. They are concerned about instalation charges than selling of spare part....
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Hero Motocorp — no proper service and response

 Abdul rahim 786 on Feb 12, 2019
Am abdul, i purchased hero passion pro on november 2018 at nagappa motors (No 27 a, madhavaram high road, sembiam, chennai - 600011, near sembiam 2nd gate, moolakadai) my bike back wheel alliament is not proper and i informed it on my first service but they have not resolved my problem yet because of this reason i already met with accident twice and on 11/02/2019 i gave my bike for service at same nagappa motors and informed about the same issuse but service supervisor did not care about it and returned the bike with same issuse and when i asked about this to him he didnot respond me properly and...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — my headlight 3 nos blown out

 Shafeek Ahammed on Feb 12, 2019
I bought a hero splendor plus from s s motors (Ard of east venice), aroor, chandiroor.
Its headlight bulbs blow in lights and damaged 3 times, this is my 4th bulb, auto electricians suggested that its voltage regulator is complaint. I contacted s s motors they told that voltage regulator has no guarantee. Bike purchase date is 10/10/2017. I am the regular customer of hero motor corp, this my third bike from hero motor corp. Please change my voltage regulator immediately.

12/2/2019 yours faithfully,
Shafeek t a,
[protected]...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — no claim under insurance which is going to expire

 jaggs rawat on Feb 11, 2019
Dear team, i am not geting any claim under insurance from urs workshop from last 6months, they told there are no products available in their workshop. As my insurance is going to expired. Kindly do the needful. My scoty laying in urs workshop. Thanks & regards, jagmohan singh, mob-[protected], [protected] registration no-uk06am0382, policy no-[protected]....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — not able to register complaint on website

 rashmi06052013 on Feb 11, 2019
Dhansri auto noida sector 63 mob #[protected] i am not able to register complaint on https://www.heromotocorp.com/en-in/reach-us/query-form/. i wanted to register complain against the dealer but hero website gives me an error while doing it and i am unable to submit complaint. I was charged rs.4000 for
Accessories without informing me. I did not get any in voice fir the accessories. I was charged rs.70, 000 for scooty including accessories, registration and insurance. I paid rs.10000 as down payment and... Got it financed by hero fincorp for two year emi and it posted me rs.16500 as interest...
Complaint comments  Read comments [3]Complaint category Motorcycles & Scooters

Hero Motocorp — glamour-disc-self (cast wheels) - mh04jg2372

 AkkiKulshrestha on Feb 10, 2019
Again. Beautiful reply from customers service after 25 days parts are not available with distributor we have wait for manufacturers to respond till then they cant say how many days it will take more. What a pathetic service hero is providing us..

Ecs of bike is deducting monthly & parts not available from last service till now.

5 years warranty of engine instead no initiate to change or repair engine

Is hero going to compensate me with my travelling allowances...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — batteries expire

 utpalchakrabo19 on Feb 10, 2019
I have purchased a hero e byke datetd 12/11/2017. But the batteries expaired before warranty period (With in 1 year). I have handed over the batteries dated 02/11/2018. My complain no-b0118. But till now i have not received the replaced batteries. I am in okward position due to negligence of sub dealer, dealer and hero e byke company.
Please solve this problem and relief me from harashment during three months...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Hero Motocorp — passion pro

 SANDEEP PAUSKAR on Feb 9, 2019
Today i got my passion pro serviced from your authorised showroom "shree samarth autumotive" verna, margao, salcete, goa. It was my 5th free service. However, since it was crossed 460 days just by 25 days, i. E., within which 5th free service had to be availed, it turned out to be paid service.

The greatest tragedy is that after getting it serviced, while returning from service centre, it broke down on the way. It was immediately reported to the service personnel at the service centre. The moot point is that the ability and efficiency of the mechanical staff employed by the motocorp....
Complaint comments  Read comments [3]Complaint category Motorcycles & Scooters

Hero Motocorp — bike start problem,

 addlalit on Feb 9, 2019
Himgiri hero se 6month pahle bike purchase kiya tha. Usi din se meri new bike me start/ stop problem aa rhi thi. Ulta bike ko kabadha bana diya, 4time complete or 20time visit kar chuka hu... Kiss bhi department se koi solution nhi mila. Bike mechanic koi bhi sahi nhi h.
Showroom jake thank gaya hu...

Main sabhi se suggested karunga es showroom se bike purchase mat karna, jo mere sath hua vo apke sath bhi ho sakta h...

Lalit chauhan [protected]...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — hero splendor pro

 Abhimanyu prusty on Feb 9, 2019
Vehicle no-od08c8460. Facing problem since last 3 years. Given several complaints also. My registered no is ([protected]). Local service station, (Bimla motors) is unable to give permanent solution.
Last time informed zonal office also but not got any satisfaying answer from them.
If company is not interested in my complain or not wanting to provide me service. Then say clearly, that you will not provide any service. Then i will go in my way. Why you are harassing people....
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Hero Motocorp — glamour-disc-self (cast wheels) - mh04jg2372

 AkkiKulshrestha on Feb 7, 2019
I have already raised complaint on toll-free helpline no. My complaint number is[protected]. This complaint was registered on 28 jan 2019 in which it was mentioned that my vehicle is in the workshop from 21 st jan and parts are not available. They require block piston and piston ring but it is almost 20 days the parts are not available to them. I'm fed of taking follow up. If parts are not available they can change the entire engine as we have 5 years warranty of engine. Take whatever measures required and do the needful....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

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