Hero MotoCorp Complaints & Reviews

Maine apni EMI ko 28/07/2025 ko 3521 rupees jama ki uske baad maine 31/07/2025 ko fir 3521 jama kiya.uske Baad customer care service centre me call Kiya to customer care ne bataya ki aapki 03/08/2025 tak ki EMI hamare account me add ho chuke hai.ab 04/08/2025 ko bounce charge 1088 rupees baki dika raha hai...

I am writing to formally raise a complaint regarding a highly disappointing and frustrating experience I’ve had with one of hero dealerships — Aniruddha Hero, Andheri (Mumbai) — particularly with the sales manager Mr. Suraj.

Background:

I booked and made full payment for a Hero motorcycle 25 days ago. Since the payment was completed, I have faced nothing but delays, lack of communication, and unprofessional conduct from the dealership staff — especially Mr. Suraj, who was my point of contact.

Issues Faced:

1. No Registration Plate for 25 Days:
It has been nearly a month since my payment, and I am still waiting for the registration number. I am unable to legally use the vehicle on the road.

2. No Clear Timeline or Transparency:
Every time I inquire about the registration status, I am given the same vague reply: “It will come in a couple of days.” This has been repeated over and over with no real progress or concrete answers.

3. Zero Call Response from Sales Manager:
Mr. Suraj has not answered a single phone call from me after the sale, despite me calling 5–6 times daily. This is not only irresponsible but also unacceptable customer service.

4. Unprofessional WhatsApp Responses:
The only communication I’ve received from Mr. Suraj is through WhatsApp, and even those replies are unhelpful, generic, and lack any actual resolution.

Current Situation:

I am now stuck with a motorcycle that is unusable due to the lack of registration. I have no way to escalate the matter locally as calls go unanswered and there is no senior point of contact made available. It feels like I’ve been completely abandoned after making the payment.

What I Expect:

An urgent update on the registration status of my vehicle.

Immediate intervention by Hero MotoCorp to ensure the dealership completes the remaining formalities.

A formal apology for the lack of support, and appropriate action taken against such careless behavior.

Steps taken to ensure this does not happen to other customers in the future.

As a long-time admirer of the Hero brand, this experience has been deeply disappointing. I expected better professionalism and support, especially from an authorized dealership.

Please consider this complaint seriously and treat it as urgent. I request your intervention to resolve this matter at the earliest.

I am available for a call if you need any details.

Thank you,
Adish Kute
[protected]
[protected]@gmail.com
Date of Booking: July 3, 2025
Dealer: Aniruddha Hero, Andheri
Sales Manager: Mr. Suraj

Dear Team
We have purchased Hero Pleasure plus on 10th October 2024 from Hero Authorised showroom, Shrirampur, District Ahmednagar, Maharashtra. Pin code 413709
As part of Dussehra Offer, Team has committed 8000/- Amazon Vouchers which has not been received even after frequent visits to Hero dealership at Shrirampur till date

I am writing to express my feedback & I am expecting quick resolution...

Dear Customer Service Manager / Higher Authority,

I am writing to formally raise a complaint regarding my recently purchased VIDA EV bike, VIDA V2 PRO, with Vehicle Registration Number MH47CA1139, which I bought from Aniruddha Hero Premia on[protected]. Unfortunately, the vehicle has been experiencing persistent issues within just 15 days of purchase.

Issues Faced:

1. Battery & Performance...

R/s sir
i writing on bahlf of mu electric scooter optima hx
i bought it from ludhiana near fortis hospital hero agency 3 years back
the granty and wranty is left of the vehicle and the agency is not resoponding me proprly and they have taken a so much of time to answer my problem
plz help me with it
i can provide bill etc to the relevent person for further action
thanks...

I am writing to express my dissatisfaction with the recent service performed on my two-wheeler at your service centre KRS Motors in Bangalore [23rd Nov 2024]. My vehicle, a black Hero Xoom, was brought in for routine maintenance and servicing. However, the quality of service provided was far below my expectations and has resulted in significant issues.

Firstly, I noticed that the servicing was not thorough. Despite being assured...

Mera loan Hero fincorp se 17/03/2020 Loan no. 7727436 ko loan liya jo ki loan k tym emi 48 btaye thi aur Jo inhone 54 kr diye hai Maine aaj tak continue payment Kar rahi hu 1, 53, 312 pay Kar chuki hu phir b Mera pending balance 72000 bta Rahe Hai harass Kar rahe plz help

My bike admited to ichalkarnji industrial estate hero work shop dt.16/4/24 for reguler cheaking and engine sound for timechain related but they are not see the bike up to 22/4/24 i m shocked they told me worker problem and etc no proper reason when i used complent word ther are excused and next day they are open all engine and gaven me sapre part list and quatation with labour charges up to rs. 11000/- i m shocked when i see my engine part they was not bad its running postion like gear, bearing, oil pump, block pistin, etc but i also cheak out side automoile repaire centre spare part rates labour charges there huge diffrence, heance hero work shop. i not reday this work so i m discuss with superviser he not seen my engine position and final same quation so i m not reday for this repaire work superviser angry with me and get out my bike without work open engine also charge me additional labour charg rs 500/- bill finaly i m tried and puickup my bike with tempo for local auto garage he also cheak all position and all work done with rs.5000/- so i m very bad exprience with hero moter bike work shop in ichalkarnji indusrieal estate work shop take action with him mr harish Gaikwad and team and returen my extra addtional labour charges and my valueable time westing ...fine

Vehicle rto registration no gj12er3222, i purchased from the dealer of this company at gandhidham-kutch-370201(gujarat) the model-2023 & vehcile name is spelnder+ i gave this vehicle for repaires & services as due.. But many times has been passed, this dealer has not given me a proper & timely services in respect of the vehicle.. I am not satisfied, becauase after selling the producsts this dealer having monopoly in our city about the branded vehicle, so he is careless about the services after selling, he is only interested in selling the products of the company.. So cosidere the facts

Dear sir/madam,
I a valuable Hero customer possessing 4 Hero super splendor/ Scooty in family in different location. One of which I currently purchased from
ASHISH MOTORS MAJOR ASHUTOSH PATH, , SAHID CHOWK, KATIHAR, 854105.
Being a businessman I am valuable customer who buys frequent two wheelers but this time I felt like cheated again and again from above mentioned showroom.
This is to inform you that today...

My vechile is not repaired in 39 days. What can I do?
Noone is responding from your end. Your territory manager of bihar, general manager of aniket hero muzaffarpur, service manager of aniket hero muzaffarpur no one is taking any response about my vechile. They are excusing about part shortage from long time.
Is hero motocrop is not responsible for after sales service?? Tell me clearly then I'll try to repair my vechile at any private service center.

ANIKET AUTOBIKES Pvt. Ltd.
Patna - Sitamarhi Rd, near Toyota Showroom, Ramdayalu Nagar, Madhaul, Muzaffarpur, Bihar 842001

VECHILE NUMBER- BR06DN8014.
Owner's name- Vinayak kumar.

Maine 18/09/2023 ko padmawati automobile sangamner se hero company ki hf-dlx kharidi thi uska abhi tak registration & document muze nahi mila hai. Aur company ka staff miss bevechire hai so please solve my problem

name:-mukteshwar pandurang ambhore
address:-at.Satephal tq.Basmath dist.Hingoli, 431512
mobile:-[protected]

Hi
This is Bhagwan dass
I got a personal loan of 5 L
I paid my installments on 2 Days before the due date
but i found both time penality from Hero Fincorp
Hero Fincorp is not a sincere company and i found fraud activity in this
Pls help and Compliant against

Purchase scooter on 10.11.23 but its head light not working.next day I visited dealer who took the scooter to service centre Mayapuri who temporarily rectified the fault but till date its not completely resolved. Headlight start after one minute.on 22.11.23 I again visited service centre who advised that this is LED light and start after one minute. I am not satisfied by the answer.
Smita jain
[protected]

Aniket hero agency more than calling within 1 year kindly against action stop this service

Dear sir,
I have given my bike for servicing in Dhanani motors Boiser branch Maharashtra Palghar.

Issue is arising for Sudden bike off and self-start during driving.
And it's also giving Jurk

Now servicing centre is telling fault of head which is cost of 4000 to 5000 will deicide after opening

Regularly I am Doing servicing, is this happened with such new bike

Last year also I faced such serious issue that bike not start when parked in sun sine

I tried to reached hero area manager from Saturday, but not succeed.

Do needful

Dear Hero Moto Corp,

Complaint reference No: [protected]
I am writing to you with great concern and urgency regarding the service provided by your dealer, Ms. Deepak Motors.
I have recently had work done on my scooter, with a total cost of Rupees 3171. In addition, I have all the invoices for the last services that I have received from your dealers, and I am willing to provide them if required.
My experience...

Dear sir
I am saurabh sinha I had made payment to your dealer for 5 Motor Cycle purchase as advance 5Lakh but dealer still not delivered motorcycle name of dealer Mukesh thakur agency name shakto hero near petrol pump basopatti Madhubani.
Please look into this matter.
Thanks and regards
Saurabh Sinha
[protected]

Recently i made a booking with hero but i wanted to change the color on my booking but i was not able to do so the number given to me on booking for any help or assistance was non existent so basically i cant cancel my booking nor can i change my color after calling for few days and sending them dm on social sites they replied to me but yesterday they sent 2 simultaneous mails one stating that my booking is now cancelled and one saying booking confirmed and now on the hero site i cannot see my booking
and now i don't even have a clue if i have a booking or not

my order id is- [protected]

Prize not distributed in time.