Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 2%
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2465
COMPLAINTS

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

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Address
34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
2765
down
666

Phone:
Phone:
up
1332
down
343

Fax:
Fax:
+91 11 2614 3321  
+91 11 2614 3198  

Customer satisfaction rating
2%
Complaints
2465
Pending
0
Resolved
43
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hero MotoCorp Complaints & Reviews

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Hero Motocorp — service related issue

 saurabh suman12 on Oct 18, 2018
I bought a hero i-Smart bike in Apr 2018 having Registration No. DL11SV6866 from Metero Motors Narela and my free service are over . After this i was facing issues like sound from engine, jerk of handle and some more faults. I visited service center on 14/10/2018, but Mr. Sanjeev in service center refused to accept my bike saying that they have a lots of service request on weekend and asked me to leave bike on working day. On Monday i.e 15/10/2018 i sent someone with my bike but they kept my bike for whole day and just only serviced my bike and produced a bill of Rs 1200 Rs which includes some part...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — complain about insurance dept. hero moto corp

 Vikrant Berwal on Oct 17, 2018
R/s sir
I had bought new maestro edge from chaudhary automiles hisar on 26 may 2018. But recently my scooter met with an accident and got damaged. I am unable to visit dealership bcz i am out of station. I send my brother to dealership for repairing my scooter in insurance, but they refused to do so. I am facing much problem. I sent my brother with full docs such as rc insurance my id proof photo etc. Plz help to resolve. Customer name. Vikrant berwal. Mob [protected]. Email - vikrantberwal7@gmail.com registration no. Hr21m5620...
Complaint comments  Read comments Complaint category Insurance

Hero Motocorp — bike service

 Raj singh Bobby on Oct 16, 2018
I have done my first service it had not done in front of me and the service provider didn't do it better they didn't fill the engine oil in the engine and now the engine oil box is empty today i checked it then i knew that it has no engine oil and now my engine is now getting very hot is this the way of working hero motors i am happy with the service of hero motors i am requesting to hero motors don't make fool their customers ok i want to engine oil fine
My bike is getting hot and hot very much...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — miss behave and slade language used by hero showroom owner while discuss about my maestro edge scotty starting and battery damaged problems

 dugula on Oct 16, 2018
My self debasish martha and subhasish martha is my big brother brought a hero maestro edge scotty having rc no-od33p1810 from sai automobiles, main road, jankia, dist-khirdha, stae-odisha.
After buying this scotty the battery is down and scooty is not starting for getting solution i am going to this service center and checked up and service provide said that the battery is fully dead and need to be changed, when i ask to change the battery the showroom owner told that the battery couldn't change in his showroom and he can't provide service for changing the battery and instruction to me go...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — bad servicing of vehicle at company owned service centre.

 85gupta on Oct 16, 2018
I hade kept on servicing my glamour bike at swami motors govind nagar kanpur but they were just doing the fomalities in the name of service. my bike battery was low at the time of last service but i had noted following complain with them:-
1.self start problem
2.petrol do not pass on reserve menu.
3.break problem
4.mileage problem
this is feed back of customer who are servicing at service center owned by company. 5 year warranty is claimed when servicing is done at company service centre.
'Kyo karaye? jab vehicle is service na sahi ho oil ke paise bhi lo...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — hero splendor service related complain

 sachin padhiyar on Oct 16, 2018
Dear sir,

I m pechase hero spelndor before 2 month and i have face many problem in my bike i submit bike in shiv automobile gujrat palanpurand he say this is repair in chargable basis my bike is under warranty so why i m pay for this and he say bettery problem is not repair or replace this service centre go to betery compny dealer tyre problem in my bike so he say go to tyre compny dealer so nothing is repairable in service centre so why i parchase my bike in ypur showroom so please solve my complain soon as possible my job card number is (31). Bike number is gj 08 7642.
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — front head light bulb plus fuel meter

 vidit22 on Oct 16, 2018
On[protected] i went to hero showroom situated at sector 63 noida named dhansri hero for service of my scooter maestro edge where i submitted the complaint for my headlight working problem they asked to replace with new bulb stating that bulb is not working with the charge of rs 140/- plus labour charge extra. Since yesterday bulb is not working again i am sure that they have not replaced the new bulb they must have replaced with used bulb. Within one month it is again not working also the same time they broke set system in which bulb is fitted & asked me rs 600/- to replace with new which i refused...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — missguided about miles of maestro scooty

 Jawaid Iqbal on Oct 15, 2018
As per hero site & sales person miles of mastreo scotty is 60 km but actually it is very poor, it's miles is 25-26 km only.
Hero is a big brand and it is shame to company that they are advertising false and miss guide to customer.
Please advertise real thing and guide to your sales person to guide fact things to customer.
Shame to company to mis guide to customer...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — service poor and unsatisfied with bike service from all around service centre of my home (141001)

 rickyriccs on Oct 15, 2018
Very poor service ever giving by hero service centres which is unbearable.
If company or its service stationa can not give good service to customers then company have to collapse their service centres. There reasons behind above statement is : -

1. All hero service centre has only t or 2 service machanics and all other is trainni who don't know major things to give a good service at all.

2. Incomplete service by service boy. They don't have proper knowledge how to resolve the problem. We all know that company is manufacturer of their products after knowing this...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — passion pro new bike starting issue

 vignesh mudaliyar on Oct 15, 2018
I purchased this bike about 4 months ago. From the day i purchased right after 20 days bike started giving me problem like engine stops automatically, average is just around 30 to 35 km, etc. I did the service of my bike twice, both time i informed about the issue which i'm facing they said that they will fix it and also charged 1000rs for each service. Even after the bike was serviced i'm still facing the same issue it's like they just trying to fool us.

Yesterday night when i was returning back to home after watching late night at around 1.30 am the bike stopped suddenly and did...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — motorcycle service

 sanjeetdallupura on Oct 14, 2018
Hi yesterday i went to apex automobile 470 patparganj industrial area delhi for the service of my bike no dl7s ce 6053 vide invoice no 21755bj18v14716. The behave of concern engineer was very bad and the service provide by them is very bad which spoils the reputation of company. The problem for which i give my bike for servicing is not resolved rather they create more problems in the bike and when i discuss about this they reply me to sold out the bike...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — battery is faulty, so creating problem while self start

 Amita Fageria on Oct 13, 2018
My vehicle no. Hr 24 y 1524 purchased on 18.10.2017 hero mastero edge from singla automobile, rania, distt. Sirsa, haryana. Battery is faulty after the first service done on 14.02.2018, from deep automobile, sirsa whenever i complaint about the same, every time they just recharge it, instead of replacement of battery. So the problem is still persisting, i want the replacement of battery. Please help me out. You can contact me on [protected]....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — servicing

 s987 on Oct 13, 2018
My motorcyle hero super splender purhcase from balaji, kolkata, west bengal. Car no. Wb104408. On 07.10.2018 balaji service centre delivered by car without no service i. E. (Wash, tafelon, mobile etc). After delivery i check in spot then service centre wash and tafelon but i do not know mobile change or not but i pay rs. 864.00 in cash. Balaji service centre worthless service centre in kolkata (Serviceing not showng customer). Please check our feedback form submit in service centre and reply....
Complaint comments  Read comments Complaint category Car Service Centers

Hero Motocorp — bike in part replacement for last 1 month

 suresh98714 on Oct 12, 2018
Hi all,
I have given my bike karzima (Sports) number hr26b-7964, for part replacement in jasodra motocorp gurgaon on 10th of sep-2018 and just had word with one of their executive mr. Anuj (Looking insurance part) and he said that we haven't received parts yet.
So could you all please help me in resolving the same, is this the way hero-motocorp treats his customer.
Pls help!!

Regards,
Suresh
[protected]...
Complaint comments  Read comments Complaint category Insurance

Hero Motocorp — hero maestro

 Sunny Kundra on Oct 12, 2018
Very poor product the vehicle not completed 1 year and started troubling like lights indicator meter lock and keys tyres very pathetic product and service after 3 months service vehicle not working proper i faced thrice the lock is not working engine check sign is there and vehicle is not starting problem with self problem with tyres me and my friend bought the vehicle together and both of us are facing the same problems on and off right now the speedometer is not working in both the vehicles...
Complaint comments  Read comments Complaint category Other

Hero Motocorp — complaint against shyamjee autowheels pvt ltd

 Atulnik on Oct 11, 2018
My mestro reg no up15bl5813 date of purchase 20/05/14, from starting i m regularly services my scooty from shri shyamjee autowheels pvt ltd meerut now i m facing some problem with my scooty engine according 2 company if i m regularly services my scooty from ur service center it will be covered under warranty,
But after regularly services from shyam jee autowheels they are not support me, they r not providing me the services details they r saying that they don't have my services record before 11/05/17
How is this possible while i m paid all vat, service tax gst on billing system...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — hero passion pro chain set problem

 Gautam1993 on Oct 11, 2018
Dear sir,

Please be informed that i had purchased a hero passion pro last year during november, which is yet in warranty and its fourth service is due. Since beginning, i am facing a common problem with chain set. It’s getting loose and giving lot of noise and i need to get it tightened very frequently. I have complained about it to your authorized service centre (Satvik motors) in all the warranty services and they are not taking proper action on it and giving it back after just tightening it. Now, during fourth warranty service, which is due now, i have again complaint about...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — frequent starting problem

 kannan Subramaniam on Oct 11, 2018
Dear sir,
Referring the above, i deeply regret to inform you that the vehicle is having ‟starting ” problem from the first week itself.
I used to run the vehicle by small, small continuous fine tuning, battery changing and small correction by m/s. Suresh motors vedasandur (Sub dealer of m/s. Palaniappa motors (P) ltd. Dindigul).
Again the same problem exists on 1/10/2018 and the vehicle is with m/s. Suresh motors vedasandur to correct the problem.
Daily they committed to deliver the vehicle by one or two days. But they didn’t.
We came to understand from...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — worst ever service from hero motocorp

 Ashwani Kr Tiwari on Oct 11, 2018
I have given my bike hero glamour (Up32 gr2187) on 24th sep 2018 for servicing because of my accident and also taking the insurance claim for the same they told me that it will take 10-12 days to get repair and will hand over you the earliest possible, now i'm sitting on the 19th day and still there is no intimation from the company side regarding my bike when i contacted them then they told me that some part is not available which they are arranging for that also they told me that they will arrange it in 2-3 days 7 days ago and you can collect the vehicle on monday today is thursday and no reply...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — hero spelender + engine problem

 Jdns on Oct 10, 2018
Dear sir
I have bought hero splender +, bike no. Is up44 al 6313. On 29 oct 2016.
I have done my all services from hero service center lucknow exept 3 services my bike engine is getting noise of crank. I have shown to service center, they told to center will cover warranty of the engine please provide me exact solution.
Thanks and regards janardan singh...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

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