Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 2%
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3257
COMPLAINTS

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

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Address
34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
3705
down
892

Phone:
Phone:
up
1846
down
449

Fax:
Fax:
+91 11 2614 3321  
+91 11 2614 3198  

Customer satisfaction rating
2%
Complaints
3257
Pending
0
Resolved
70
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hero MotoCorp related photos (552)

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Hero MotoCorp Complaints & Reviews

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Hero Motocorp — selling bikes without billing

 mr devender singh negi on Nov 16, 2019
Hello sir,

I was buy my bike from pashupati motors pvt ltd in cash dated 14 nov 2019, but till date i am not getting invoice.

When i am asking for my bike invoice they language and behavior bad manners it's not a write why to talk their customer they are shouting customer. And their manager also not a helpful person.

They are cheater and selling bikes without invoice's.

Bike selling without invoice's.
How it is possible to sell bikes without billing or invoice's. More then 30 application still pending for invoice's or billings....
Complaint comments  Read comments Complaint category Car Dealers

Hero Motocorp — vehicle having meter wire issue

 Saptasindhu Panda on Nov 16, 2019
Dear sir/maam,
This is saptasindhu panda ex dsm of sunny motor, cuttack. I went for my 5th servicing for my new glamour vehicle to essen motors. I told them all the issue with my vehicles meter issue. After the servicing i have seen that my meter was not going to work. Then i informed for sending a person to my house to resolve this issue. Still it's 8 days passed but no one is came to house till now....
Complaint comments  Read comments Complaint category Other

Hero Motocorp — service quality and their bad behavior

 Aashish Karnwal on Nov 16, 2019
I did service hf deluxe bike on 06.11.2019. Due to the lack of proper repair of my motorcycle, i again reached their service on 16.11.2019 but their supervisor and technician was bad behaviour. They were abuse with me. I have complained on hero app portal. They are speak wrong to me.
I really apologizes, i think that why are choose of hero vehicles....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — two wheeler invoice copy

 srinusingh on Nov 16, 2019
Please provide invoice copy for my two wheeler with following details since i have to transfer my bike to other state (Since iam going on transfer from bangalore to hyderabad).
Owner name name: srinivas singh
Registration no. Ka-03-hg-5987
Registration date: 27/03/2010
Engine no. Kc12ebagc05033
Chassis no. Mblkc12ecagc05364

I contacted my dealer (Neptune motors, shivaji nagar, bangalore) and they are not able to provide me the invoice copy.
I also contacted and sent mail to bangalore office but these personnel also not able to provide invoice.
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — bike noc

 Raghuveer Kotwar on Nov 16, 2019
My bike no. Is mp09va2182 i have cleared my dues in 2018 january and i have not received the noc for my bike.. No communication has been send to me for this and now i want to exchange the bike on the hero showroom but they asked for noc and i was not awared that i don't have it with me and it is required to proceed further. This is been a serious issue for me right now if any details are required from my end please email me i will get it done....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — product

 P prajapati on Nov 15, 2019
I have purchased bike jan 2019

After 2 service i complained regarding average and dealer called me they performed bottle test on highway avg comes 72 then they worked and again performed avg was 86 at 40 km per hr dealer said that if speed increases avg will be decrease. Now the avg is decreas to 50 to 52 so kindly exchange my bike or back my money,
Because honda shine 110 cc gives 60 to 65 avg in same city....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Hero Motocorp — hero masteroedge scooter

 Arvind Bhasker on Nov 14, 2019
Arvind kumar bhasker
Nehru nagar lorpur tazan
Akbarpur ambedkar nagar

I had bought a new maestro edge one twenty five cc on twenty one october and it has lots of problem from the starting days. When i bought it, it has severe starting & battery discharge problem and other many problems i. E overflow, which was not taken seriously in the service center, all the staff members only give excuses not one do their job. I had visited the service center five times then they solved it by keeping my scooter full one day in service center and now it has starting problem every morning,...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — required duplicate invoice

 Saroj128 on Nov 14, 2019
Sir,
I purchased hero passion xpro bike on 14 jan 2015. Now i need duplicate invoice for this bike so as to register in another state. Details are as below
Name - saroj kumar
Bike - passion xpro
Manufacturing year-2014
Date of purchase-14 jan 2015
Chassis no-mblja12acegm07868
Engine no-ja12abegm10719
Dealer-sai enterprises, ambala cantt, haryana (Now closed)...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — glamour bike front brakes

 Sabbani anand on Nov 12, 2019
Respect mem/sir
I am sabbani anand
I have serviced my glamour bike at
Charitha automobiles
H. No.2-2-1118/1, shop no 2, 3, 4&5 new nallakunta, shivam road, hyderabad, hyderabad, 500044, telangana, india
On[protected] i have said problems in my bike noise from chain,
Noise from front & back wheel,
Oil change & low pickup
The supervisor filled complains as body vibrations just
After two days the noise is very high in front wheel at that time i am at my work and go to service center at[protected] and i have asked to the supervisor...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — karizma r new model. service

 Ashpak Umachagi on Nov 11, 2019
Today i serviceed my bike they taken 700 rs And also they took 2 day to service but
They didn't done any think before service my bike is good now I'm facing
Wall sound infront of supervisor
And i told him about sound
And he said me i can't do and also washing also not good
And I'm facing mask sound pls resolve this
And they don't care about coustomer problem
They cheated me...
Complaint comments  Read comments [5]Complaint category Motorcycles & Scooters

Hero Motocorp — hero passion pro injan disturb in only 2 month

 Aj. b on Nov 11, 2019
19/6/2019 को मेरे द्वारा पैशन प्रो बाईक खरीदी गई,
जिसका इंजन मात्र दो माह में डैमेज हो गया ।
ब्लॉक पिस्टन एवं क्रेन को एक्सचेंज किया गया लेकिन उसके एक माह बाद ही बाईक की कंडीशन पुनः पहले जैसी हो गई, पुनः शोरूम जाने पर डीलर बिल्कुल द्य...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — maestro edge 125 fi [Resolved]

 Dhiman Kanti Biswas on Nov 11, 2019
I had bought a new maestro edge one twenty five cc fi on twenty five october and it has lots of problem from the starting days. When i bought it, it has severe brake problem which was not taken seriously in the service center, all the staff members only give excuses not one do their job. I had visited the service center five times then they solved it by keeping my scooter full one day in service center and now it has starting problem every morning, it is not starting in morning every day and i had shown it to the service center they only give excuses including the service manage. All of them only...
Complaint comments  Read comments [4]Complaint category Motorcycles & Scooters

Hero Motocorp — two months passed but still I didn't get my vehicle passing by rto.

 united asia on Nov 9, 2019
I have purchased hf deluxe self start ibs model. Two months had passed but still i didn't get rto passing. Very bad service by hero company. I will not prefer anyone for hero. I had got very bad experience about hero. Already i had got very high priced at 65600/-. Were i have purchased from village sonai at taluka newasa. And i m getting bike from ahmednagar at price of 63000/-and i have make payment of 64000/-. I have to pay 1600 more. Because, of this showroom owner is not doing rto passing. Please give any suggestion..
Waiting for u r revert. And positive response...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — mileage

 Manish Nirala on Nov 9, 2019
I bought my bike in june 2017. Ever since the mileage of my bike never exceeded 35kmpl. At first the serviceman told me that it will after 3rd free service. My 5th free service has ended but the problem remains the same. Then they asked me to take joyride subscription of 1 year. I also thought that maybe in the joyride service my bike's performance and their service will improve. But nothing changed, both remained poor. Then at the last joyride service i rate them poor when they called me in my number to give them rating. I told everything on the phone but they never get back to me. Neither for...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — delay in servicing.

 Abhishek Singh Raana on Nov 8, 2019
Welcome to hero, your splendor received. Est. Delivery time-05:31pm on 08/11/2019. Est. Cost - rs.350. Pls call tapan [email protected][protected] for support

This message forward my your team
But at last moment they are surrounded from his services.
They will say today not possible to handover because you are 20 no in list. I had to face a lot of problems due to not giving it on time....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — workings are not taking proper care of customer and they do not understand the value of other person's time

 pushpendra yadav 0009 on Nov 8, 2019
No one is their in billing counter. The timing of jmk motors is 9:00 am and i’m waiting tehre from 9:00 am form someone to come in the absence of that there but no one is resolving my issue they are referring each other for the issue i had. Workings are not taking proper care of customer and they do not understand the value of other persons time. And after service i’m getting fuel issue and the cleaning issue....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — service problem

 Chakkarapani Manikandan on Nov 8, 2019
(Welcome to hero, your passion pro received. Est. Delivery time-06:24pm on 07/11/2019. Est. Cost - rs.430. Pls call jeya murugan @[protected] for support) this person delivery satisfied sign for before vehicle entry at the time, next vehicle water service not worked, next work completed not informed,
Service entry information
Dear customer, your request for service booking is confirmed, sr#[protected]rsrb[protected] on 07/11/2019 08:00:00 am. Thanks palaniappa's motors (P) ltd
My name : chakkarapani
Cell : [protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — service

 Adarsh Singh Dikhit on Nov 7, 2019
One day i have to go to the service center of badrika automobiles - hero motocorp in satna for servicing of the scooter at 1:30 pm. But the employee says to sit in office but they do not service my scooter at 6:30 pm and then says me your scooter service is not possible because of 2 years is over and also says pays 40 rupees of scooter washing fees....
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — rc card not provided

 Suniljyoti on Nov 7, 2019
I am jyoti yadav purchsed mestro bike cg10am2905 on date 15/04/2018 (1.5 year complete) at galaxy moters bilaspur, near tifra brigze, bilaspur
But not provided my rc card at this time, i had many of time complaints against galaxy moters against ajay kumar hiradhar very bad behavior with me also not solved my problem on date 07/11/2019

Please sir/mam solved my problem
Thanks...
Complaint comments  Read comments [3]Complaint category Cars, Parts & Vehicles

Hero Motocorp — rc card not provided

 Suniljyoti on Nov 7, 2019
I am jyoti yadav purchsed mestro bike on date 15/04/2018 at galaxy moters bilaspur, near tifra brigze, bilaspur
But not provided my rc card at this time, i had many of time complaints against galaxy moters against ajay kumar hiradhar very bad behavior with me also not solved my problem on date 07/11/2019

Please sir/mam solved my problem
Thanks...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

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