Hero MotoCorp Complaints & Reviews

My super slender byke not working I3s pls. Do needful 0action for my concern urgently

I would like to inform you that on 11-Aug-2023, I visited the Varenyam Hero Motor, JK Road, Bhopal, Madhya Pradesh, Service Centre for servicing of my bike. I asked the service manager (the biggest ### at the service centre), to provide me with the estimated receipt for the servicing of my bike, but he has denied giving me the estimated service charge receipt for the service. I don't know why they have denied, they might be doing rigging...

I purchased Hero passion pro two wheeler on 2022 my vehicle frequently auto cut while driving, i have given authorized service centers so many times, you can check my service records also, the service engineers directly telling this is manufacturing defects cannot be resolved, actually i am a former happy customer of hero splendor, but this passion pro bike very much disappointed me. I bought this bike in EMI cannot able to move another vehicle immediately, daily i am facing Ricky driving, while 50 km speed also engine auto off happening.

HERO MUST RETIFY THIS PROBLEM

I purchased Hero passion pro two wheeler on 2022 my vehicle frequently auto cut while driving, i have given authorized service centers so many times, you can check my service records also, the service engineers directly telling this is manufacturing defects cannot be resolved, actually i am a former happy customer of hero splendor, but this passion pro bike very much disappointed me. I bought this bike in EMI cannot able to move another vehicle immediately, dailly i am facing Ricky driving, while 50 km speed also engine auto off happening.

HERO MUST RETIFY THIS PROBLEM

I bought Hero Passion Pro in September 2021 from Adyar Motors, Indranagar, chennai, right from day 1 I am having this Engine cutoff issue. It will turn off in slow speeds or while turning or crossing the road in traffic. It is very dangerous to drive this Vehicle with Kids. Already got stuck in multiple times while crossing the road and engine turns off in the middle. Looks like Hero wants to kill people by selling this vechile.

I have spoke the dealership multiple times and they did replaced some parts 2 or 3 times but still my issue is not resolved. This is one of the worst bike I have ever seen. It has been close to 2years now and looks like I need to sell this for scrap. The dealership offered me exchange for half the price and suggested new vehicle. Why should I sell my vechile within 2years?

After 1 year 36500 bike counter Shaft damaged .complained to territory manager as per his request service charge removed but then problem began wandoor branch bharat motors employees and manager they were behaving rudely and showing no support . They were in hate action due to cancelation of service charge .after replacing countershaft 1500km later (38000km) clutch disc assy damaged they responded it is due to improper usage of motor bike, if that is the explanation why didnt they reported at 36500 km at that time engine oil drained if clutch has working issues it will reflect on oil . And I paid Amount for the parts and service. After 200km (38200km) bike monoshock and swing arm bearing damaged same explanation from the wandoor branch . And I investigated about complaint most of the xpulse users have issues such as failure of monoshock, swing arm bearing damage, countershaft milling damage, clutch disc issues. Hero motocorp charged 1.75 lakh for this bike there no quality of parts for the product. After the warranty customers should paid for the parts ...

Defective splendor bike wihich keeps breaking down and doesnot start from the date of purchse

My bike number MH 42BH 9638 splendor had crashed accident. So I visit to mahalaxmi hero service centre in baramati, I have zero dept insurance policy which is valid. Even I'm having full dept insurance policy, But service centre advisor name firoz charge additional amount by giving any stupid fake reason. The is what this people bluff with senior citizens, those who don't know much about service insurance policy etc. Author Service provider of heromotocrop, mahalaxmi in baramati, pune.

Your one of the staff talked rudely with the customers because of the delay of payment emi .
Is this type of behavior is acceptable in your company. It is unbelievable. And not acceptable for a costumer.
So i request you to take action against this employee otherwise i have to take legal action against it . Because if there is delay in making emi payments then i will pay extra money for compensation but there is no right of a employee to talk like this with me .. it is not acceptable.
So take action against it asap .
Number from which i receive call - [protected]

I have purchased hero glamour in 2021
January. It is not working properly there are lot of issue
Self problem
Battery issue
Brake issue
Balance is not proper

This is in concern to a Hero Splendor Plus bike purchased from your showroom Keshav Motors, S.P. Ring Road, Nikol, Ahmedabad, Gujarat- 382346 Model no. BS6 FI I3S DRS Cast Black Silver purchased On 17/01/2022.

Within one month of purchasing the bike there was problem in it, the problem being the bike automatically turns off. We have taken the bike 7-8 times to showroom for checking where they just either clean the bike or advises to change the battery and thrice the battery had also been changed on their suggestion, but the problem remains the same.even not responding on mail also

For this issue we have directly addressed the manager of the showroom Mr. Dharmesh Soni in written format but they are not providing any clear and proper solution to our problem. The only solution that remains to us is to go to consumer forum and complain regarding your poor customer services and also to use social media to spread the word.

This is in concern to a Hero Splendor Plus bike purchased from your showroom Keshav Motors, S.P. Ring Road, Nikol, Ahmedabad, Gujarat- 382346 Model no. BS6 FI I3S DRS Cast Black Silver purchased On 17/01/2022.

Within one month of purchasing the bike there was problem in it, the problem being the bike automatically turns off. We have taken the bike 7-8 times to showroom for checking where they just either clean the bike or advises to change the battery and thrice the battery had also been changed on their suggestion, but the problem remains the same.

For this issue we have directly addressed the manager of the showroom Mr. Dharmesh Soni in written format but they are not providing any clear and proper solution to our problem. The only solution that remains to us is to go to consumer forum and complain regarding your poor customer services and also to use social media to spread the word.

I have purchased a TWO WHEELER VEHCILE Modle SPENDOR BLACK ACCENT from Singla Automobile, Mahavir Enclave, New Delhi, with Registration No. DL9SCD3998, Chassis No. MBLHAW124MHJ30504, Owner name : Charul Moona . Despite of several calls and visits, we have not got our number plate and Service Book. because of this we are unable to use the bike on the road, neither we are able to send the Bike to the Service Center. we have requested the Dealer many a times and now they are demanding for extra money to get the number plate and Service Book. when i visited the showroom 7th time, on my several requests they have given the RC, which also they were denying to provide. i am unable to use the Vehicle because of the absence of Number Plate and Service Book.

As a Hero MotoCorp customer since long time. I am very unhappy and facing lot of problems with my latest "GLAMOUR BS6 FI DSS CS" model purchased on 29th Octorber 2021 from MIHIR TRADES & AGENCIES, BHAGALPUR, BIHAR. The details of my Vehicle as mentioned below -
Chasis Number - MBLJAW163MGF03996
Engine Number - JA07ADMGF03053

The day purchased, We faced continuous problem that vehicle was getting stopped in between...

As I went to hyderia motors dab ganderbal jammu and kashmir for free service of my super splendor bike for general check up and mobiloil change .
As the service was free to my bike but unfortunately they are charging very high labour charges
So kindly look into the matter as soon as possible.
Thanks and regards

I am writing to express my deep dissatisfaction and frustration with the service provided by one of your employees who handles complaints regarding bike issues. His name is Bishwaranjan Panday, and I had an unfortunate interaction with him that has left me extremely dissatisfied with your company's customer service.

On [26 June 2023], I contacted Mr. Panday to seek assistance with a recurring problem I had been facing with...

IM KUNAL FROM KALKA JI
Hero's new model xoom scooter parts are not available on service CENTRE AT SAPPHIRE BIKE OKHLA PH 2, I am troubled since last 15 days, Hero company does not give solution on this matter.I REQUEST YOU PLEASE RESOLVE MY ISSUE

IM KUNAL FROM KALKA JI
Hero's new model scooter parts are not available on service CENTRE AT SAPPHIRE BIKE OKHLA PH 2, I am troubled since last 15 days, Hero company does not give solution on this matter.I REQUEST YOU PLEASE RESOLVE MY ISSUE

My bike is hero glamour fi 2018 bs4. From 2 months onwards my bike in hero service center only. Service centre tell me that we have to change throttle body assy i sad ok change it. They are telling that part is not in manufacture part no 16400AAN501S. I asked so many showrooms all over the the Indian and raise a complaint in hero spares but no one responding. If the part is not available why launch that bike into market. I want that part let me know where it is available.

I had my bike serviced on 01/03/23, and I also became a joyraid member at the request of the service executive there.
On the 16/03/23, I received a text message stating that my bike had been sent for service (despite the fact that I had not given the bike for service). They stated that the joyride bill for the service performed on the 01/03/23 would have been generated by now. The forged invoice stated 159005 km rather than 15900 km. So far, no action has been taken in response to the complaint, and on June 24th, another forged bill with the incorrect mileage of 159096 km was generated.( This time also, I did not let it for service)
bike no:ap39gv9713
mo:[protected]