Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 2%
Submit a Complaint
1157
COMPLAINTS

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

TwitterFacebookYoutube
Address
34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
663
down
227

Phone:
Phone:
up
298
down
114

Fax:
Fax:
+91 11 2614 3321
+91 11 2614 3198

Customer satisfaction rating
2%
Complaints
1157
Pending
1
Resolved
22
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hero MotoCorp related photos (157)

Complaints with pictures are more trusted and informative    View all

Hero MotoCorp Customer Care related pictures (157)

Hero MotoCorp Complaints & Reviews

Sort by:

Hero Motocorp — Hero splendor ismart 110/self start problem

 nilesh pratap simgh on Apr 29, 2017
I bought ismart 110 eight months before. i am facing self start problem from the last 3 weeks after complaining thrice nobody wants to look seriously at my problem...
date of incident :- 01/04/2017
self start is not working properly...
request a repair...
contact me 8718813022

my last servicing date is 04/04/2017
in prabha automobiles
haldibadi chirmiri korea...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Passion Pro VIN MBLHAR186HHB65477

 shivanjali1981 on Apr 28, 2017
Sir/Mam,
I had purchased subject related passion pro on 10-Apr-2017 from your dealer(MB motors Basaratpur, Gorakhpur). On time of purchased found trip meter not working. Sales team assured me that there is no issue at time of first free service trip meter problem will be solved. But first service completed on dated 27/04/2017. During the booking of first service i complained that side mirror loose & trip meter not working. Service adviser assured that problem will be solve in 1st service. But after 1st service trip meter problem not solved yet & problem is as it's. Required your co-operation...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Splendor ismart 2016 model mileage is very low i. E40 kmpl.

 srianandam on Apr 26, 2017
I purchased your splendor i smart model:2016 in the month of feb 2016. After 3 consecutive services at your registered servicing centres as per the defined timelines, it is not able to give the minimum mileage i. E. 50kmpl. I esculated the issue with the service manager of your outlet service centres. He replied that the mileage will increase after 4th service. Even after 6th service, the mileage is around 45kmpl only. Earlier i had a splender+ vehicle which gave mileage of 60kmpl. Due to this reason i went for splender i smart next time with the trust on hero vehicles, but the vehicle disappointed...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Bike

 Mayank R Patel on Apr 26, 2017
2 days ago i took my bike from the reparing of chain volume noising out from the showroom nd their workers are so lazy they ready my bike without feet the nut bolts nd some bolts of wheel were loose so now i decided to complain about hero services are so poor my chain wheel r good nd they told me to replace it just bcoz they want more selling. I hate there servicies of hero do some hard step against them they have no any right to play with customers lifes...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Servicing of the motor bike - passion pro, with kbs. Automobiles rangpuri new delhi-110037

 parameshwari devi on Apr 26, 2017
I gave my bike to k. S. Automobiles for servicing under job card no.6221 about a week ago and at the time of taking delivery i found the mobil oil was leaking from the tank. When i pointed this defect to them that the thread of the tank is spoiled by forcing the nut in the wrong grove, they informed me that they would get it right from outside for which they will charge me rs.450/- besides the service charges of rs.1, 000/- and they will not give any gurantee for the outside work.. It is due to their fault i am suffering and i have not taken delivery of the vehicle yet. I refuse to pay the extra...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — Over billing charge by dealer

 Gappugi on Apr 25, 2017
Hello sir,
I am kushal kishore singh, i am buying hero motorcycle passion pro, in 19/04/17 for bhind madhya pradesh, he is over charge in motorcycle, and he is not given the bill they told this rto charge. They will charge extra 6900/- rs, we also camliant in customer but we didn't get reply,
Sir if you not take a action, so we have no any opposition, so we go with consumer court
Name - kushal kishore singh
Address - sainik colony
Bhind (Mp)
Mobile no. +91 88788 93594, 9900022862

Dealer name - shivam motor...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — EMI charges return

 vishnu khanna on Apr 25, 2017
Respected sir
My hfdelux finance through hero fincorp. My loan account no 620697. My last emi 2860 is pending. Becouse làst emi present by you 10.04.17.in obc bank. Actually emi date 8.04.17. So obc bank deduct charges 170 rs two time. Total 340 rs. This is not my mistake. So please solve the problem. Than i am paid last emi. I want to last emi after less charges (2860-340=2520). Last 23 instalment is continued paid by me without penalty. So please solve the problem.

Vishnu p khanna
Ri ganganagar
Mob 8560008215
9024657647...
Complaint comments  Read comments Complaint category Loans

Hero Motocorp — Cancellation request for two wheeler loan

 anitamukia1980 on Apr 24, 2017
Hi sir,

I have applied for a two wheeler loan but now I want to withdraw the same. Please let me know if there is any charges within 24 hrs of loan applications. Because hdfc has no facilities for the cancellation after application. And they have stated that if I did not submit the documents for the further process of the two wheeler loan and that would be a charge. But I don't know since it was just few hours say it has been only 3hr. I have applied for the same. Please help me with not disversal of loan amount to the dealer because I have changed my mind not to go for it. Please...
Complaint comments  Read comments Complaint category Banks

Hero Motocorp — Service issue at suneel auto station road lucknow

 Sweccha Yogesh Dixit on Apr 23, 2017
I had purchased a passion pro bike registration no - up32hk 3838.
I had visited to suneel auto sales, station road lucknow.
Rear left indicator of my bike got broken and during first service, i asked them to replace it but the same was not available in workshop. Same thing repeated during second service. Again i visited on 21-4-17 to get it replaced. Person who was generating job card confirmed me the availability of indicator & created the job card. I was there for approx one hour but nobody was there to attend me. When again i have asked to supervisor for the same he replied that...
Complaint comments  Read comments [3]Complaint category Motorcycles & Scooters

Hero Motocorp — Motorcycle switch off at running time

 sharda chandrakapure on Apr 23, 2017
I am purchase a motor cycle in maa bambleshwari show room at salekasa on dt. 22.04.2016.
The complaint is, motor cycle switch off at running time many time. This problem is last 10 months but the dealer was not given any response. Please sir,
Love the problem
From
Ukhdas pandurang chandrakapure
At. Po. Tirkhedi, tah. Salekasa, dist. Gondia, pin. 441916
Mo. No. 9673392074...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — Worst service experience

 Kuldeeps.Rathore on Apr 23, 2017
I have purchased a Splendor Pro in November 2015 from Kota Motors, kota.
From its very first service i am continuously conplaining regarding Chain getting auto loose within 15 to 20 days. I got a reply that it got loose when you drive your byk.
So why i have purchased my byk.
Also I am having a issue with clutch auto loose. I am continuously conplainig regarding same. But they dont even check if any parts need to be replaced.

When i asked regarding jobsheets, the reply i got is we are not able to provide any jobsheet.

I need all jobsheets from...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — Regarding mileage splendor Ismart @40/km/l instead of 110/Km/l

 LAXMI KANT KUMAR on Apr 22, 2017
Dear team,

I have purchased a splendor I smart modal bike since Jan 2016, that time my bike milage is OK instead of 110.
But still last 3 months my bike milage is not going well.
How you and your staff commute the mileage that, every splendor I smart bike mileage is at least 80/kml.
Request you please check it and resolved the problem.
So i am not happy with your service and commit.
Regards,
Laxmikant
Cell##883922169...
Complaint comments  Read comments [3]Complaint category Motorcycles & Scooters

Hero Motocorp — Not getting official clarification on what happened with my Hero Duet Scooty

 Dipayan_1981 on Apr 22, 2017
Dear Sir/ Madam,

I have purchased a Hero Duet Scooty from Cynosure Manik's Auto Centre, 3/2 Jessore Road, PO-Madhyamgram, PS-Barasat, Kolkata-700129 on 31.03.17. From 03.04.17 I have been receiving calls from the dealer that the Scooty delivered to me has been registered against some other person. So I have to handed over the scooty to them and they will make some changes.

So I have asked to send a email (dipayan.Bhattacharyya@in.pvmgrp.com) with entire details and they should mention what they want to do? Even I have sent a email with a request the same request....
Complaint comments  Read comments [3]Complaint category Motorcycles & Scooters

Hero Motocorp — Hero splendor ismart / automatically engine off

 RAVI GAJERA on Apr 22, 2017
Dear team,
I complainting about vehicle automatically off even in moving condition.
One thing i would like to clear that i have sufficient knowledge of its i smart technology which help us to minimise fuel consumption but that technology works when you come from 1st, 2nd, 3rd or 4th gear to neutral position along with clutch in release mode.
Here i am not talking about it but sometime vehicle automatically off in any gear mode also for that i already visited more than three time and raised this concern to karnavati hero, bapunagar, ahmedabad which is authorised dealer of hero...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Sound comes for engine

 sudk on Apr 22, 2017
I have purchase a new passion pro bike on date april 10, 2017 from arc motors, s-9, okhla phase -2, new delhi. From the date of purchase after running some kms some sound comes from engine and when i report the same to dealer he said this sound is comes due to bs4 technology. I said ok please write the same in a paper. He said he won't. Request you to please help and look into this matter.

Regards
Ajay kumar
9971537353...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Service maintenance

 Akhil anand k on Apr 21, 2017
Hi,
Myself Akhil anand K using a karizma R 2014 model, Starting of the month April 2017 i have given my bike for service, regarding issues like fork oil leak, disc break jam, accelerator cable replacement and so on in NIDHI Motors, No.281/8, Roopena Agrahara, Hosur Road, Bangalore - 560068, Near Silk Board Circle, Next To Jaguar Showroom . i have given the bike three more times for service in the same month because of the bad service.Bikes front wheel has been jammed in the middle of the road twice once i went Kerala came back with out front brake because it got jammed, during ma visit...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Faulty vehicle, bad service by dealer, use of abusive language by dealer

 Sriram Lahoti on Apr 21, 2017
Hi,

I have purchased Hero Duet LX (Panther Black Metallic) on 29th March 2017 from Venkateshwara Auto, Shop No. 12-10-30, 1st floor, Opp Indian Bank, Gunj Road, Raichur 584101, KARNATAKA vide invoice# 11672-02-SINV-0317-5028, invoiced in the name of M/s Sriram Lahoti, Plot no.13, Shop No. 102, Gunj Road, Raichur 584101. The manufactured date is 03/2017.

My complaint is - its not even a month and the vehicle has broke down thrice and each time we took to dealer, he used to do temporary service and return the vehicle. We informed him that if the brand new vehicle has...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Ratlam showroom

 madhavendra parmar on Apr 21, 2017
My name is madhavendra parmar my bike no. Mp 43 dw 1226 year of 2016
Ratlam hero showroom feasibility is very bad bike heandal is bend problem. Me complaint from first servicing but problem is not clear on three servicing.
Ratlam showroom is very bad
Bike is too much vibrate when we cross 40 speed.
The main is hero corp claim milage 102km/lit, but actually it is giving 45 to 50km/lit
Name madhavendra parmar
Mob. No. 9098336670...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Not providing vehicle owner book

 Noor309 on Apr 21, 2017
From Hero Motocorp authorized dealer in Maner, Bihta, Patna, I purchase a hero Splender i the year 2013 but still they not provided me the original owner book for this 2 wheeler. detail of vehicle and owner,
Name of Owner- ABDUL AZIM
REG.NO -BR01BW5322
CHASIS NO.-MBLHA10ASDHH58609
Year of Purchase- 2013
When ever i try to talk with the shop person Mr ajmal he asked me moe money and more time for make a document correct...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Cheating during the services

 Ravi Shringi on Apr 20, 2017
My name is manoj verma, i have a new bike hero hf deluxe engine number ha11enh4a05145 and chessis no-mblhar209h4a05402, buying form mahadeep motors jhalawar dated 24-02-2017. Yesterday i drop my bike at the showroom for first free service. Company person check the bike and take it and he told me a single word come tomorrow. Today dated 20 april 2017. I am going to the showroom receive my bike. When i reached there they charge me 350 rupees.290 rupees for oil change and fifty rupees for oil seal. I want to know that who gives them the right to place new parts without my permission, without informing...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Recently Discussed

(0 minutes ago)
Reliance Communications
For dead landline
(0 minutes ago)
Yepme.com
Please Cancel My order #33584582
(1 minutes ago)
Career4Onlinenaukri.com
This is a fake company
(2 minutes ago)
Reliance Communications
Portability code not generating
(3 minutes ago)
Reliance Communications
Broadband not working

Featured Complaints

www.bdomains.com