Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 2%
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2109
COMPLAINTS

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

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Address
34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
2184
down
525

Phone:
Phone:
up
1001
down
255

Fax:
Fax:
+91 11 2614 3321  
+91 11 2614 3198  

Customer satisfaction rating
2%
Complaints
2109
Pending
0
Resolved
34
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hero MotoCorp related photos (312)

Hero MotoCorp Complaints & Reviews

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Hero Motocorp — hero duet.. repeated fuse failure and poor quality service and misbehaviour of dealer.

 Anil jain 1972 on Apr 21, 2018
This is to inform you that i bought hero duet a year ago and i am facing many problems. I had been to your service centre from where i had bought this vehicle (Sukhmani automobiles annapurna indore) every alternate or two days fuse gets fail and we have to travell all way along to get it repaired. The vehicle had been kept at the centre for 2 days for full check up and problem analysis. But after two days the same problem is there. The milege of vehicle is very less (Around 30-35 kms). The management there is also very rude and misbehaving so i have launched fir in annapurna police station regarding...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — very bad service & bad sales people

 shashank1985 on Apr 21, 2018
I have purchased duet from mb gorakhpur up, the service and marketing is very poor. At the time of delivery the sales people not provide me service book, insurance, tool kit & i am still waiting for that document, employees of the dealership is very misbehavior they are always reedy for fight with customers it will be repaired during service, when i went they are kicking the same like football. Because i dont have service book,
This is how we customer are treated and when we register a complaint, no action is taken against.

I dont know how you people going to take this comment,...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — hero bikes

 Gardas Kuber on Apr 20, 2018
Hello sir/ maiden
I am from south hyderabad we do not understand why latest hero bikes given direct head light on in our country most of the people who are buying new bikes are not satisfied because of direct day light especially in south there is high temperature we think this operation is failed and the bike rates are expensive and not providing mrf or ceat tyres hero moto is giving tvs tyres

Most accidents are occuring due to bad tvs tyres which u r providing to new bikes

First stop the direct head light on and give mrf or ceat tyres then see less accidents...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — staff cheated costume

 Biswajit Bagdi on Apr 20, 2018
To,
The service manager
Hero moto corp ltd.
Kolkata-700091
Dear sir,
On 23.02.2018 i bought a auto glaze (Teflon) and staff service performed at rudra automobile pv. Limited. Burdwan, west bengal - 713104 state code -19.
Unfortunately your product and service has not performed, i am disappointed because your staff told me purchase time one time pay teflon fee rs. 350 and 1 year free of cost washing & teflon. But wash time fee rs. 90, extra teflon fee rs. 10 your staff fully cheated me. I was billed the wrong amount, something was not disclosed clearly...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — hero services center - worst services & spare parts bill high rates

 sivakumars86 on Apr 19, 2018
Geethika motors, yemmigaur, kurnool dist, andhra pradesh.

This services center is worst servicing. Cleaning not god. 101012-nitrogen filling not installing. But services charge entry. Unknown extra charges entry. Me only suffer. All service bike owners also suffering. Management members not giving respectable for servicing people. They not good fitting and services, etc. Time waste and money loss....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — dealer refused for warranty

 vinod_0923 on Apr 18, 2018
Dear sir
Today i visit to upper india dealer (New delhi 110015) for vehicle checking due abnormal sound from gear box but dealer denied for warranty but we have 5 year warranty. Dealer saying contact to sale dealer but we done all service timely.
Kindly do positively action
Thanks

Vehicle no - dl11sm5811
Name of urvashi (Pritam singh)
[protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — bad servicing of bike

 sameer9xm on Apr 18, 2018
I purchased two bikes (Glamour i3s and splendor plus) from hero showroom located at main dadri road, salarpur noida.
The bike has not even completed two months and it has started showing its after effects.
During first servicing i informed the service engineer about the problem of "i3 s" light been at "always on position" but the issue was not resolved and now after second servicing the complete led display has disappeared and still bike is running.
This shows lack of negligence made by service engineer that the issue was not resolved rather creating more issue in bike after...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — regarding bad response for service in bharath hero service centre, kr pyramid, bangalore

 DrAmit Tripathi on Apr 16, 2018
I have left my vehicle hero honda hunk regular. No. Tn 24 d 3108 in bhagath hero service centre on saturday morning 14th april, 2018 and supervisor sandeep and ravi assured me to give back my vehicle fully serviced by monday 16th april, 2018 morning but my vehicle till now not serviced and supervisor sandeep and ravi is not taking any responsibility for that. I had to transport my vehicle to gujarat today evening but i can't because they didn't gave me delivery by time.
They have given worst service experience given by hero. Till now i'm waiting for my vehicle and the time is 09:00 pm and...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — extreme bike key recognition problem

 SANJUhannah on Apr 15, 2018
The keys are some times not detected for longer periods. This happens anytime, even after running for several minutes, if i switch off the key and then try to restart, the keys are not detected and bike does not start. It is very annoying and i m facing much trouble with this bike. I visited service center but no positive results. Kindly help in solving this problem...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — bike purchase upto 90 days but registration not done yet.

 munna mostafa saikh on Apr 15, 2018
I have purchased a hero hf deluxe bike on 16.01.2018, from bharati motors murshidabad, westbengal. Purchasing mode was full cash but i did not received any documents of this bike yet, like insurance, tax. My complaint is the dealer received registration value from me but not registration my bike, this is an cheating with customer. I demand with him back my full amount with current interest charges and i will registration my bike myself....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — duplicate keys of motorcycle

 Bhatrajinder on Apr 15, 2018
I purchased hero honda splendor plus motor cycle from speedways amritsar. I was using its duplicate keys as the original set has alredy worn out. The keys got misplaced on 14 april 2018. Please advise me as how to get duplicate keys of hero honda splendor motor cycle model 1997 chasis no 06h16c42461 engine no 06415m33911. I shall be highly thankful to you....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — problem coming in regularly in hero ismart bike

 Jasvir Koushal on Apr 13, 2018
I am jasvir singh from patran patiala. I am unhappy with hero ismart bike... I buy hero ismart in april 2017 from some day after i faced continually problm...2 time problm in self demege... Wiver, timing chain, head also demege one... Now i face more problm today some self and is attached other part demege once again. I regurly visit hero agency continues for service and repair... By after some new problm come again again... Plz now what do... First time worst experience with this bike... Plz tell me something solution... What i do...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — parts and service

 batra2810 on Apr 13, 2018
Dear sir 28.03.2018 ko maine nirmal motors karnal apni bike hr26dh3666 ki service karvai thi and maine unko btaya bhi tha ki pichli break me mujhe awaj ki problem h, aaj mere sath accident hote hue bach gaya, meri pichli break fail ho gae jab m 60 speed me tha
Pls sir aap hi btaye kis tarah ke parts ki quality h and ye kaisi service h

M aap logo ko break fail parts and service bill image send kar raha hu...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — maestro edge scooty problem

 Mridul Mudai on Apr 13, 2018
I bought my maestro edge vx scooty on february 2016. Things were going good but since last year there has been vibrations on the handle and the mudguard and front portion.. This vibrations occurs when i start the scooty or when i am riding it at low speeds say 20-25kmph. Since the problem happened i have done many times servicing at registered hero service centre. Upon serviving the problem seems to go off but it returns again after 2-3 days. I just want hero to look into my complaint and revert back to me and help me tonsolve my problem. My no [protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — smart card

 cjha399 on Apr 13, 2018
Dear sir

I have suffering form recorrection smart card.. When i purchase bike that time i got a token there one or two digit engine no wrong that time inform balajee showroom in kolkata but the same wrong when smart card come... I am suffering from 3 years to get a card but i didn't get a card.. Kindly help me out... My bike no wb 20al1356
Thanks
Chandan kr jha
[protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — dissatisfaction in free servicing

 Dinesh Kumar Kar Mohapatra on Apr 12, 2018
Sir,
I am an old customer using hero bike from 1997. Last year on 30th nov-2017 i purchased one hero extreme sports. From very first servicing i was feeling dissatisfied with your servicing. Yesterday my 3rd free servicing done at aditya motors, baripada, mayurbhanj, odisha. When i took my vehicle from showroom during evening hour and could not detect any sound immediately. But in the next day morning i detect some sound is coming from the rear wheel and at about 8.30 am i rushed to the show room and requested the supervisior regarding the same and solve the same as soon as possible. He...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — poor service center/poor engineer (hero metro service center rithala, delhi) and not replacing parts of bike in guarantee period

 Pk.aca on Apr 12, 2018
Hero splendor is3 (Self drum - cast)
Vehicle no dl11su 3456

I have purchased hero splendor is3 (Self drum - cast) in dec 2017.
I have done my three services from hero metro service center– rithala, delhi
Since the date of purchase i am facing a problem of bubling in rear tyre.
When i lodge first complaint to hero metro service center– rithala, delhi, regarding bubling of rear type they said its tyre problem pleae go to tyre company. I visited to tyre company (Metro tyres) they have replaced the tyre.
But even after replacement problem is persisting.
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — received duplicate key from the showroom when I bought splendor plus

 Dheeraj Badmal on Apr 12, 2018
I purchased hero splendor plus i3s on 14 january, 2018 from singla agencies, prahladpur, which is your authorized and exclusive dealer. When i purchased the bike i was not aware of the fact that i have received a fake or duplicate key few months after when many people told me that, i do not have a genuine key of my bike, i ask the showroom manager about the issue, he replied me i do not knw how this happened to you. He assure me when you will go for service call me that time i will tell him to change your lock and provide you the genuine key. When i went for second service off my bike i called on...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — complaint about the service center

 Dhiraj83ks on Apr 12, 2018
On 11th april 2018 i went to avni hero service center to reduse the rpm of my maestro edge. I had a service of my scooty over there on 6th april and then after this issue of rpm is occured. Yesterday i request the service staff to reduse the rpm of my scooty but they refuse they they will do it after the lunch break. I reach over 20 mins before the lunch break but they don't do. Even i request the service manager but i not get any positive response.
Please advise if this kind service the service center provide then i am sorry to say no can go there for service.

Please check...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — delay in replacement of tyre

 Vipul216 on Apr 11, 2018
Dear sir..

I am owner of duet (Gj 03 jn 4705) which was bought from aan automobile, rajkot, gujarat on jan 2017, in just 1 year i am facing vibration on handle. When i visited aan hero service center they give me one letter and asked me to visit tvs tyre service center on monday between 10pm to 2pm (Today is wednesday) i request aan representative to talk with tvs service person and ask him to replace tyre on next day. But he is denay for that. Tyre condition is very dangerous it can blast any time and it is summer.. I have only one vehicle at my home.. I have to use this duet every...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

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