Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 2%
Submit a Complaint
2549
COMPLAINTS

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

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Address
34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
2867
down
683

Phone:
Phone:
up
1384
down
354

Fax:
Fax:
+91 11 2614 3321  
+91 11 2614 3198  

Customer satisfaction rating
2%
Complaints
2549
Pending
0
Resolved
47
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hero MotoCorp Complaints & Reviews

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Hero Motocorp — joyride service at bhagat motors,bengaluru,karnataka

 Rahulvijits on Dec 16, 2018
I m owner of Cbz Xtreme bike and it has been an year and I'm doing regular service at every 3-4 months. I haven't allowed anyone except hero authorized service center engineers to touch my bike as I don't trust any local mechanics. But this time I m utterly dissapointed with the service as well as their approach towards the issue. I was billed Rs.1300. But the most amazing part I found about my bike after the service was the bikes brakes were not working, front wasn't working at all and rear was stopping four meters after applying the brakes. I reported them about the same and they told front brakes...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — service

 Aamirmaryam on Dec 16, 2018
It's worst experience with hero motocorp. service center is playing fool game with customers. they are charging 2-3% extra amount if customers are paying through card. already they make amount much extra than local bittle service shop. as a customer i m too disappointed to get the hero motocorp vehicle. 0 star if can reviewed.
Govt says to use card(casless) transaction but some fake bunches like hero motocorp service center. They are making money from customers as illegal way. My bill was 2735 INR and i gave the card to swipe but they neglected and told that if would use card for payment...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — hf deluxe bike

 pushpendrasingh4489 on Dec 16, 2018
Dealar charge me for encurence 7500 but the amt show in encurence copy 6264. Dealar is not ready to cash return for difference. And he is giving me a bill for bike by my name but the bike are registered in heromotocrop by the name of other person.dealar is telling me for complaint on consumer for or legal.

Kindly contact me
Pushpendra Singh
[protected]
Indore MP...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — baramati mahalaxmi showroom bad services

 vishalbgawade on Dec 16, 2018
Baramati mahalaxmi hero showroom gave a bad services.there is not a enough spare parts and not take a spare parts orders.

Main complaint is a ...
Lastly come a message on customers mobile about a service satisfication.
They take a customers mobile and typed a satisfication code on computer, they dont ask to customer which code is u tell satisfied or unsatisfied.
They Cheat a peoples who are poor...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Hero Motocorp — maestro edge vx bs iv scooter

 abhinavbhardwaj1995 on Dec 14, 2018
Sir,

I purchased a mastero edge vx bs iv scooter (Registration # dl5sbc5179) from r k automobiles dilshad garden, delhi on 21/8/2017. The scooter has been giving problem right form the first one month. I contacted the dealer several times to sort out the matter and they finally agreed to replace the battery but i had to wait for about a month to get the replacement. Even the new battery did not work and now for past 7 days the scooter is back with the dealer again. As a result i have not been able to use the scooter for past 2 months. I have a very demanding job where i need the...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — defective hero motor bike

 acharyagls on Dec 13, 2018
सर, क्या मैंने हीरो की स्पेलेंडर मोटरसाइकिल लेकर क्या कोई गलती कर दी। मैंने दिनांक[protected] को मोटरसाइकिल खरीदी जिसमे प्रथम दिन से ही बबलिंग की शिकायत आ रही थी।दो बार आपके कस्टमर केयर पर शिकायत दर्ज की, मैंने इसी बात को लेकर डीलर को शिकायत...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — please send me detail of my loan on my mail

 suvamn on Dec 11, 2018
Dear LNT team, request you to please share my Loan statement on my Email ID- ksuvam371@gmail.com Loan ID is- 3530631. I am trying to get this statement from last 1 year but no one from your site cooperated with me. your customer care number is not working.so help me with loan statement about my pending amount and how much I have paid, As soon as possible your quick response will highly appreciate here....
Complaint comments  Read comments [3]Complaint category Motorcycles & Scooters

Hero Motocorp — duet I have not a certified for service

 MamohitAgrawal@gmail.com on Dec 10, 2018
Dear sir
Meri comment service k regrading hai
Meri gadi m sir oil leckeging ki problem thi or average b nhi de rhi thi gadi number up83 am3117 hai jo aapki compny m already 3 time service ho kar aa gyi hai pr jisme compny k dwara muje bataya gya tha ki apki gadi m oil packaging or engine dwara hoga jisme aapki gadi average or pickup bhi shi ho jayega
Mene us time gadi ko service pr dala 3oct 18 ko compney m dala tha uski service krne m unhe 1 month se jyada laga jisme unhone muje 934.70 ka bill bnaya or kha ab apki gadi shi hai pr complet whi ki whi hai 5.12 18 aaj b oil leckeing...
Complaint comments  Read comments [2]Complaint category Products & Services

Hero Motocorp — regarding service sequence and facilities

 neema kurmi on Dec 9, 2018
I neema kurmi got my please no mp34mi7437 serviced at service centre at makroniya sagar mp. My vehicle is not washed properly. It happens two times with me.
There i saw that late comers are cerviced early than those who comes at earliest. There are no facilities for drinking water and toilets. Those who are familiar to service employee are getting service earlier. It should not happen so....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — horrible free service at service center

 subhasish ray on Dec 8, 2018
I own hero glamour bike which i bought 3 months back. I had given my bike for free servicing at v raj automobiles, adaspur, cuttack, odisha. The service guy hit the chain cover at an object and made that damaged. The chain is also not stable. While i complained they just misbehaved me. I want my chain cover and chain socket to be replaced. How these guys are behaving is very rude and unprofessional. They sud be warned regarding this....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — gifts not received since 5 months I have purchased hero xtreme 200r

 rajansiliguri1991 on Dec 8, 2018
My name is rajan kumar and i am from siliguri west bengal.. I have purchased a xtreme 200r in july month and i was promised to get a leather bag, helmet & bag pack with the purchase of the bike. I had gone to purchase xtreme sports but the sales person and the showroom official convinced me to purchase xtreme 200r as with this bike i would be getting leather jacket, helmet & bag pack. But 5 months have gone and the showroom manager and the sales person provide me many dates for my gifts and every time they fail in their commitment. I want my gift as soon as possible otherwise i will lodge complaint...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — average and front soccers

 Sunny Bagarwala on Dec 8, 2018
I am owner of hero passion pro bike res no. Rj05 as 9730 i was purchased it from tm motors btp.. My bike gave mileage of 28-30 kmpl only... But company claimed 60 kmpl for all passion pro bikes and my bikes front soccer also not doing work properly so i request you plz take a serious action about thatcomplaints... Otherwise i will go for consumer court on that matter... Thank you...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — during service bike problam not check

 Jbjangra on Dec 8, 2018
I have a passion xpro bike 4 day since bike service done satvik motors service center, but 4 day after i check bike rear tyre, found not in alignment (Center), due to which i face safety problam during running bike, then again check problam found chain adjustment locking nit free, so i say that service level is very poor this center, service not service complete, he change only engine oil, not check properly bike...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — quality and performance problem

 yaseen musani on Dec 8, 2018
My self yaseen musani (+91 [protected]) i have bought new bike on 4/12/2018. Super splender from ranjeet motor thane (Mumbai), this bike has so many problem like... Engine problem, vibration problem, randomly gear get hang it doesn't move in any direction up-down,

When visit to show room they asked it will be clear in first service, let me know why...??? If i bought a new bike than why should i go for first service, it should be perform well at initial condition, if is it perform well after service that means company dispatch the bike to show room without qc, testing, observation,...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — very low mileage of my new scooter

 guptaho on Dec 7, 2018
I have purchased Hero Maestro Edge Scooter on 30.06.2017. I am taking all services of scooter timely. But my scooter is giving very low mileage. I have complaint many times to service center in this regard but the result is not positive yet. My scooter is giving mileage of around 35 KMPL only whereas it should be around 45-50KMPL. I am loosing my hard earned money in petrol expense....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — many cracks in chassis no- mblha10bffhk00900 & engine no-ha10erfhj97174

 Mishra Avdhesh on Dec 5, 2018
R/s,
I, avdhesh mishra s/o hari saran mishra r/o moh. Lala teli ki bajariya, tehsil - sadar, dist - shahjahanpur.
I would like to inform you that purchase one bike on 20- oct-2015 whose chassis no-mblha10bffhk00900 and engine no-ha10erfhj97174 in this bike engineer found the cracks in chassis in nov-2018 at darshan hero, roza shahjahanpur-242001

Sir, these crack find the first open the sheet of bike at service time in month of nov-2018.
Kindly, take the necessary action for claim on urgent basis.
Thanking you

Avdhesh mishra
[protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — service related complaint [Resolved]

 Ram1968 on Dec 4, 2018
I have purchased one scooter Maestro Rdge invoice # 10935bj17s 2633 date 26/10/2017 from authorised dealer j. S four wheel motors pvt Ltd. ALWAR RAJASTHAN
But after 3 month, I faced PROBLEM related to bettery, it was automatically discharge day by day. As per your worker Either the charging system of battery was not properly working or current leakage.
After that again 2nd time I faced same issue in revert The manager of the work shop said to me, the bulb of the scooty in the toll box (under the seat) was continued turn on, at the time of switch off position.
And assure me...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — I'm complaining about bike

 Harendra Tomar on Dec 4, 2018
Sir /mam,

I had purchased a bike splendor+ i3s (Dl 5s bb 5295) on 6th july 2017 from himgiri hero showroom (Durga puri).
Unfortunately, it bike fully disposal. It is not work properly. Then, i show it on your service centre many times. But, no improvement in this bike.
So, i requested to you please repair or replace it. Otherwise i have last option to go to court for complaint.
Harendra tomar
[protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — regarding varenyam motors staff misbehave and try to make me fool

 ER Ayush Chaurasia on Dec 3, 2018
Today i have purchase a hero duet from varenyam motors firslty they all was trying to fool me or confuse me when i asked everything in detail so they all was doing misbehave with me and the accessories of my duet is not original it local which is easily present in market when i called to cancle my deal they said we can't refund your money you can go....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — extracting unauthorised money from customer and misbehaving

 CONSUMER ADVICE CENTER on Dec 3, 2018
I have a victim of extraction of unauthorised money from your showroom in Fire Station Square, Bhubaneswar. On 16th November 2018 I purchased a HERO DESTINE 125 on dire ct payment. I paid an amount of Rs. 71, 775/- towards the cost of vehicle, insurance and registration fees as per their instruction. But on checking the amount on break up wise of individual items I found the total to be Rs.70, 057/-(Vehicle -60, 000/-, Insurance -6089/- and Registration -3968/-) which is Rs.1718/- less than the amount I already paid. On finding the difference I went to the showroom on 19th November 2018 and asked...
Complaint comments  Read comments [2]Complaint category Unauthorized charges

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