Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 2%
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1904
COMPLAINTS

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

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Address
34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1810
down
464

Phone:
Phone:
up
793
down
222

Fax:
Fax:
+91 11 2614 3321  
+91 11 2614 3198  

Customer satisfaction rating
2%
Complaints
1904
Pending
0
Resolved
33
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hero MotoCorp related photos (280)

Hero MotoCorp Complaints & Reviews

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Hero Motocorp — reg unnecessary charges under warranty 1st service

 Balkar Mannan on Jan 23, 2018
I purchase my bike Hero HF deluxe on Dt- 20.09.17 . On Dt 14.10.17. I visited the Agency MM Malviya road Amritsar for free 1st Service ( Bill No H 6219) Engg no HA11EMH4J05026. But agency officials/ cash counter dealing hand had been charged me Rs. 386/-.including unnecessary items which are under warranty i.e Gasket R. Crankcase cover, Drain Cock packing, O Ring. also they charged excess amount of engine oil Rs 285/- which are revised after GST 255/- approx. why they charged unnecessary items under Guarantee..1 year . Also I paid extra Charges for extended warranty on the time purchase of my Bike....
Complaint comments  Read comments Complaint category Unauthorized charges

Hero Motocorp — hero glamour

 Hashtag Smart banda on Jan 23, 2018
I purchased a glamour bike almost 1 yr from now from shyama Ranchi and driven 4000 kms even after 3 servicing my bike is giving milage of 38kmpl .What a ### company claims of 55kmpl . Should I get satisfied? Service center has done 100ml test but nothing changed . I am totally fed of this it's like wasting costly fuel price over my 125cc glamour bike ..
I am going to file a case against the company .As no help is being provided by you people thank u so much ..
. SC has already solve such disputes in favour of customer .Hate u motocorp
My no[protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — employment behavior

 Periera Samson on Jan 23, 2018
I purchase the bike glamour 3 months before, i went to showroom (GOA Verna) to check the silencer plate, the staff talk to me very rudely. they told me i didnt purchase the bike from there. then i told the date and month, then he check after that he just keep quiet. they r saying parts are not available in showroom. its almost 3 months now i didn't receive the silencer plate. the service is very poor. please take necessary action....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — rc not provide form 3/12/2017

 Chaman Sehra on Jan 22, 2018
Respected sir/madam
I want to say that i purchase a hero passion pro on dated 3/dec/2017 till today registration certificate not provided to me by dealer of hero bike.
Bike details:
Chasis no. Mblhar180hhl30002
Engine no. Ha10achhl62738
Dealer:
Nitin hero showroom address ramnagar puliya agra.
Main dealer details:
Nitin auto sales
33/83 ajmer road, pratap pura, agra
Phone[protected],
Mobile [protected]

Applicant
Chaman kishor sehra
Mobile [protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — rc not delivered

 Harshit Pagal on Jan 22, 2018
Its been about 7 months of the purchase of my maestro edge but the rc is not delivered till now by the golden hero shikohabad branch fzd. Everytime i reach there they say sir come next week you'll get your rc what should i do??? Means everytime i go there they usually says please come next monday then you'll get your scooter's rc come next monday come next monday come next monday means what is this???...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — bs compliance

 Basab kumar on Jan 22, 2018
Original complaint lodged on 18 th january 2018 regarding bs compliance of my bike hero honda slender plus of 2005 make. This was not mentioned anywhere even in manual. This is required because of registration new at howrah. Need a document mentioning the byke is of bs 2 3 or 4 compliance. Otherwise new registration at new place is not possible. Details of byke as follows.
Model spl plus
Engine no. 05e15m28917
Chassis no. 05e16c28359
Date of purchase 29/05/05

Regards
B k das...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — about not care of bike during first servicing

 gopaljha12345 on Jan 21, 2018
Sir i have purchased a glamour byke bearing registration no. Br 32 w 2357 on 5 jan 2018. Now i have came to balaji automobile benipatti, madhubani bihar for first servicing. But here the service is not provided propely.
When i complain the workshop manager about it then he behave roudly with me and tell i can't give u best service than i provide you.

So i fill guilty to purchase hero byke for this types if service.
Best regards
Gopal kumar jha
Mo. [protected]....
Complaint comments  Read comments Complaint category Banks

Hero Motocorp — mileage issue

 uniqee enter10 on Jan 20, 2018
I had serviced my bike hero ignitor to sukhmani automobile annapurna indore
Regarding mileage problem they. Asked for 4 k then he gave bill of 6k but still problem not resolved as they believe 100ml test is ok and they cant do any further more
Still my bike not giving proper average what to do. Now said they are not responsible for next time... Bike not giving 40 average while they claimed 62
[protected]
Jai

I just wanted to fix the issue. Having no issue with any particular person....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — regarding mismatch engine no and body no

 ksmalhi on Jan 20, 2018
We purchase two hero honda activa 3g from masheh agency kapurthala one year ago rc no pb46x0199 and pb46x1810 but unfortunately says the two vehicles engine no and body no mismatch many time vist masheh agency kapurthala but no solution made we request to agency owner but not resolve the problem.in the above problem we unable to travelling. Pl look in to the matter and resolve the proplem...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — hero pleasure cable kit.

 Arogyadass on Jan 20, 2018
Dear sir, i purchased a vehicle march 2017. I went this month 9th for servicing. They told we deliver at evening. Evening they show me your vehicle wiring kit short circuted. You need to replace full kit. I asked how it was happened. It's a new vehicle. We send a mail to hero company if they agreed we replace. Otherwise you will pay the amount. After 2 days i called they told it's not in warranty. I told ok you replace i will pay. After that they told kit came wrong model. We order again. From that day still my vehicle is in service centre...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — bike number plate

 Khemchand Rawat on Jan 20, 2018
I have purchased a hf deluxe bike on[protected] from dev vahan motors palwal haryana. The first stupidity that i observed was, i got my rc 3 months later while the validity of temporaly no. Was just for two months. And even till today i did'nt receive my original number plate. I have called in dev vahan many times but no response. This is last time i am complaing here, either i should receive my original no. Plate within next three days otherwise i am going to take a very fast and strict action against your service. If you can't do that in limited time, pick your bike from my home and refund my...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — rc not received

 Alok Tivari on Jan 20, 2018
I was purchase hero motor bike model hf deluxe eco on date 12 june 2017 from dixit auto sales g. T. Road maholi sitapur 261141
But now till date i am not received any rc from tha agency
If some issues at your end to resolve this problem then pick your bike back and refund my amount it's fast and last complaint if you solve this issue then ok.
Otherwise against of you i do case in consumer court
For you reference i mention here re the details
1-dixit auto sales maholi sitapur [protected]
[protected]
2-bill no-3/118
3-chassis no-mblhar25xh9a00580
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — splendor plus i3s rear brake failure

 tuhiram1979 on Jan 19, 2018
Dear team,

Complaint regarding bike : splendor plus i3s
Dteails:
Customer name: tuhi ram
Date of purchase: 22.09.2017
Dealer : dev vaahan, palwal, haryana
Engine no: ha10aghhj01577
Chessis no. : mblhar070hhj01506

This is regarding rear brake failure of my bike splendor plus i3s. The brake failed at a running speed of 60 kmph. This is a life threatening defect and must be taken seriously. A part from the brake assembly fell off while driving. I need a proper explanation of the same. I am afraid to ride the bike anymore. I...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — hero honda slender plus bs compliance.

 Basab kumar on Jan 18, 2018
I purchased motor cycle in 2005 at bokaro steel city jharkhand. Shifted to howrah and like to get registration no. Changed. West bengal rto office needs bs compliance for new registration which is not mentioned in manual or anywhere else. Details of byke as follows.
Model spl +
Engine no. 05e15m28917
Chassis no. 05e16c28359
Date of purchase 29/05/05
Contacted bokaro dealer but they say when not mentioned in manual, only higher up can help. Pl. Provide me the compliance standard of the model....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — regarding spares

 Manjunatha0889 on Jan 18, 2018
I hv karizma 2012 modal bike, nd i hv carbourator issue in the bike nd i required some spares, i searched thought out mysore in al your showrooms nd dealers but no where i’m getting these spares (No stocks)... So kindly help in this regard your immediate response is highly appreciable
Thank you

Regards,
Manjunatha n
[protected]
Itsmanju. Nhere@gmail.com...
Complaint comments  Read comments Complaint category Computers & Accessories

Hero Motocorp — splendor plus

 Baldau Singh on Jan 17, 2018
Hi,

I purchased an splendor plus in oct 2017 from hero super agency, jabalpur.

Within three months, i got to change power plugs thrice due to some oil leakage fault.

Also, i gave it to service centers twice withing last three months. Once at napier town, opp city hospital and then to south civil lines. I, told them each time that it has some issue with oil leakage and power plug, but both the times they just washed it only.
Seriously a nightmare, both product and services of hero.

Shame on you.

I request you, to register...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — gear problem

 Sunil farkya manasa on Jan 17, 2018
सर जी मैंने मैं सुनील कुमार फरकिया निवासी मनासा जिला नीमच मध्य प्रदेश मोबाइल नंबर[protected] मे न मनासा आप के डीलर मारू मोटर्स से .211. 2015 को Passion Pro गाड़ी खरीदी थी जिसकी मैंने रेगुलर 4 सर्विस कर आई है वह आउट ऑफ होने के कारण मैं पांचवी और छठी सर्विस...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — duet vx blazing red

 Jhillyjoy Sahoo on Jan 17, 2018
Dear sir, i have purchased a duet vx blazing red on 28/12/2017 in the name of subrata sahoo from sri laxmi motors, malakpet, hyderabad. Unfortunately the dealer in the temporary registration put a wrong color code. The blazing red has been mentioned as brd only, which the rto isn’t accepting. Upon contacting the dealer they, handed me over a forged set of tr paper with typing correction as blazing red in place of brd. That also went in futile attempts and rto found the paper as forged. I had already lost 2 working days by visiting the rto multiple times and your dealers door too. This definitely...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — still not got number plate

 Jemi Vyas on Jan 15, 2018
Sir,
My self mihir vyas from rajkot, gujarat and glad to day that i was purchase here pleasure on dtd: 06.10.17 from j k motors, rajkot.
I was given my documentation twice but still i did't get number plat. It was really a bad service to the consumer and already this matter told to j k agency but they were not reply proper.

Kindly allotment of number plate earlier.

Thanks
[protected]...
Complaint comments  Read comments [3]Complaint category Motorcycles & Scooters

Hero Motocorp — I am complaining about my hero duet.

 Abinash23 on Jan 15, 2018
Hello sir
There is a problem in my Hero Duet gear box since purchased date. I have complaint many times in my nearest Hero showroom SHIV SHAKTI HERO MADHUBANI (BIHAR) also purchased from here. But no any response taken from him. They told me that we have no parts for duet gear box... We have ordered when we will got that parts will ping you. On 30 December 2017 they informed me that we got the parts please come with bike. I have handed over the bike on 3 january 2018. They told me that leave the bike for one day I will ping you tomorrow. But till now[protected]they don't have handedover...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

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