Hero Motocorp — Replacement of tyre

Address:

Ghaziabad, Uttar Pradesh, 201001

Hi Team,

I have purchased motor byke (Passion X PRO 110 CC) on 8th Sept 2016 from RK showroom (Dilshad Garden Delhi) and there is a manufacturing defect in back tyre and due to that the service center

Manager will issue a letter for replacement of tyre as per your RK showroom service center.

They asked me to go to MRF Regional office Moti nagar Delhi to change the tyre. I am staying in Ghaziabad its almost 75 kilometres from MRF regional office single sided. However when I went to MRF

regional office at Moti Nagar Delhi on Saturday, office was closed. So on Monday I spoke with Noida office of MRF for tyre change someone named (Mr. Prashant Tripathi) Manager MRF tyres, he told

me to replace tyre On Wednesday itself in Ghaziabad and he told me to call him up on very same day at 2pm due to that I had taken leave from my office. However when I called him, he told me that

today he was on leave and the procedure for changing tyre is that you need to purchase new tyre from MRF service center and then service center will sent your old tyre to MRF company.

Once your tyre will be replaced then only they will refund the money to me.

I just wanted to know is there my fault to purchase a byke from Hero Motors. If not then why you people are torturing me?

I don’t want to pay any amount for new tyre because if there is a problem in tyre then that is not my fault, Company needs to checked this before delivering the same to the customer. Kindly resolve this issue in Ghaziabad within 7 days otherwise I will raise this concern to Consumer Court.

I am very fed-up with your services.

Looking forward your support for above mentioned issue.

Name of Byke owner – Gaurav Sharma

Registration # of Byke – UP-16 BK 4051

Address – House # 43 Old Panchwati near Rakesh Marg, Ghaziabad – 201001 (Uttar Pradesh)

Contact # [protected]
Regards,
Gaurav