[Resolved]  Hewlet Packerd — Dis-satisfactory customer support - No guidance provided despite regular visit

Address:

Gautam Buddh Nagar, Uttar Pradesh

I had purchased HP Pavellion laptop on 25 March 2014 from a multi brand store. There was an offer on HP products of 2 years additional warranty only for paying Rs. 1999 till 31 March 2013. As per the seller I had to contact HP customer support for getting the offer for additional warranty. I called HP customer care multiple times but sometimes they said that this is sales departments matter or sometimes said that this is customer support departments matter. I visited the HP World at GIP Mall Sector 18, Noida on 29 March 2014 but they said that I have to visit HP service centre since it is a service centre issue. When I visited Sector 18 HP Service Centre situated at Wave Silver Tower, the customer care representative told me that there is no such offer and if I wished to buy extended warranty I will have to pay 7600 + service tax else he will not be able to help me. He said I should contact customer care.

The people of HP rotated my request from one office to other and one number to other but no resolution was provided.

I had also written a complaint for the same to in.[protected]@hp.com on 27 March 2014 but no answer received till date.

I had purchased the laptop in a hurry that I could buy it before 31 March 2014 and avail the extended warranty offer but lathargic attitude of the company personnal I could not pay 1999/- and could not avail the extended warranty offer. I want to ask that a simple question could not be answered by many people working for the organisation. Take made me visit one office and another but could not give the resolution to a simple complaint of mine.

I want the company to provide me extended warranty by taking a payment of 1999/-.

Shivank Arora
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