Hewlett-Packard India [HP] — HP redemption scheme

Address:	600028
Website:	www.redemptionsupport.com

I purchased a new laptop from HP world, T.Nagar. Chennai and as promoted I opted for HP Festival Offer 2015 by paying Rs.2, 999. Redemption code: 90061216, notebook part/model no: HP Notebook 15-ac035TX, notebook serial no: CND52496V5 As part of redemption scheme I got 25 digit McAfee antivirus activation code69VXJ-LXY5R-EV4N4-NN7ZX-APJ2F. When I tried to use the activation code I got a message saying that it is already redeemed by another HP user. So I contacted McAfee toll free no:[protected] and they said the code provided by HP redemption is wrong and asked me to contact HP again for the new 25 digit code. Macafee send me mail also regarding this From: McAfee Supervisor [mailto:[protected]@message.mcafee.com] Sent: Monday, November 30, 2015 10:53 AM To: Chand, Subash SSSCCH-FO/RCR Subject: BAM_Service Request # 484570-[protected] (#[protected] Hi, The product key (69VXJ-LXY5R-EV4N4-NN7ZX-APJ2F) was already registered under a different email address and product key can only be activated once. I would suggest that you get in touch with HP and kindly inform them that the product key that they issued to you was already activated by another HP customer and it is actively installed on their pc . Hope that this can help you resolve the issue . Thank you, Byl M. Intel Security Support for McAfee Products When I contacted HP redemption customer support through mail [protected]@redemptionsupport.com for the revised code, I again and again got the same 25 digit code (almost 5-6 times HP sent the same mail) and I could not contact the customer care through phone as facility is not available redemption scheme (only call back facility is available and they too advise me to send mail to [protected]@redemptionsupport.coml). I dont know whom to escalate (no details available in the HP redemption site). Since I bought the product as well as the offer from HP it is HP responsibility to resolve the issue. Regards, Subash