[Resolved]  Hewlett-packard / India Operations — Defective ProBook 440 G1 (sale of)

Address:

New Delhi, Delhi

Sub: sale of defective Brand new ProBook 440 G1 warrenty begins with effect from 22nd July 2014.(ref: As below)
It is very clear from your recently supply of ProBook to user on 22nd July 2014, you would happy to learn that the BRAND NEW ProBook right on first day o[censored]se it is get locked after creation of a password to main account.
After shut down the ProBook has been failed to accept the password, when contacted over phone in fifth attempt the whole story has been conveyed to authorised person sitting at customer care service- who also failed to help the customer and simply refused to send any engineer/technician on the ground that it is a software issue and company is to do nothing in this matter. User's view is that there must be many problems in the hardware of the ProBook which result into "LOCKING" of harddrive permanently.The company has not supplied the recovery and Windows 8.1 CD to customer with the said ill fated ProBook. These factual status of problem may be taken on record.

Customer is not aware what has been recorded in the complaint database/history in HP customer care record, BUT it is most important that customer has been supplied with a faulty/defective product which has been disabled by their own software. Over and above the issue is as to how such a product has been found exit from the factory without test and quality control. I would like to inform that I am using computers as well as NoteBooks for last 14 years and during my experience it is first occasion to come across such a horrible product by a worldwide reputed company. Over the years it is very clear that quality or standards are no more criteria for HP global.

In view of the incident explained above I demand for an immediate replacement of the defective ProBook under reference.
User Chetan Scientist 304- NISCAIR Building, 14 Satsang Vihar Marg Qutab Institutional Area, New Delhi 110067.