Hi Reach Broadband — Refund not processed

Address:

H.no 5-5-126/1,Plot N:55, Kranthi Hills Colony, Vanasthalipram, Hyderabad-500 070 +91 96422 12345

I requested to get new connection from hi reach broadband, agent ravi came to colllect money for collection. Internet agent ravi promised to provide internet connection within 24 hours and took 5000rs from us. Post 3 days lock down started he started ignoring calls and asked to wait for the lockdown to end as they are not giving connections.

It was urgent for me to do work from home so i reactivated my previous internet sevice and asked for refund.
Agent started saying refund takes 3 months and starting ignoring calls.
I called customer care to raise complaint continuously for a weak, they are the freaking worst support in the world they are sitting for no reason no one filed a complaint against the agent ravi nor gave me any assurance for refund even after making continuous calls.

Finally one agent gave office manager number to complain but he never answered call suprisingly and cc agent asked me to go office directly to collect money, it was lock down where travelling was not a option.

Starting calling the agent ravi who took money and after many calls and warnings he promised me to refund the money after 45 days and requested to wait, so i waited for 45 days and then he transferred me 4500rs to my account begging to wait as he his giving money from his salary and will transfer remainaing 500rs in next 30days.

I felt pity and waited for 45days and called him for money he again post poned the date for 10 more days, now when am calling the fraud guy ravi and asking 500rs remaining amount he started new drama saying 500 is deducted and he willnot give that money,

First thing the receipt they gave after paying the money no where states about refund policies and when i rejected the complete connection and asked for refund the very next day i should get my complete money.

This fraud ravi has already took 5k but stolen that 500rs in the middle and changing his words now.
Inspite of waiting all the dates that fraud ravi has informed me, i cant afford to loose 500rs now. Need complete refund as there is no one from that internet company who reached out to me till today about this concern,

This is a big fraud company which is meant to steal customers money without any service with the worst ever customercare who dont even have any skills either call logs and experts in disconnecting calls without any callback or the emails from that company.

Need my remaining 500rs amount refund and action should be taken on such fraud company and fraud agents like ravi.