Hi Reach Broadband Complaints & Reviews

There are lot of disruptions and service is very poor and issues are not resolved for one day. I have raised complaint. But no response. They cut the wire and went without giving connection and say the issue will be fixed later.

Hi,
I have opened the new connection on 12th of january 2023 and services started but in the first day service was down for almost 16hrs and after multiple follow up with the provider they resolved the issue. After that service continued as expected till 15th afternoon and from 1 pm it is still down. No local providers are answering the calls. I want to get to discontinue the service and get my rest of the amount back. Kindly assist

They promise better internet service and bandwidth, however there are lot of disruptions and network latency observed. During weekdays their service is very poor and issues are not resolved for about a day or two. I have raised complaints multiple times without success. They close the incidents and say the issue will be fixed later.

I here by request a refund so that I can choose a different service hoping this county is a democracy and free will is respected.

Nodal Officer · [protected]@mithriltele.com · Phone · +[protected]

I have taken service plan for 100mbps and paid in full amount for 6 months service which was a very big mistake trusting Hireach .. the service was delayed and speed was less than 30mbps and still is.. I was told to buy my own router to atleast increase the speed which I did trusting issue would be resolved . After several calls made -the response was not given properly. The customer service doesn’t respond to the query and hung up . When asked to refund so that I can atleast approach for other providers they don’t respond and say they have no refund policy . Even a single star of review is not worth it .. so far I had pathetic experience and is being given a hard time where my amount is been debited and no service is provided as promised .

Worst service ever
Customer service is not all supportive

I applied for internet connection two months ago, the internet provider game me a old/duplicate router without its seal and the internet range is so weak.When i askek for a new router the company replied offensively and delaying the work

Battery packs are installed at every apartments and housing community to have backup for uninterrupted internet. Hirech technicians have removed the same without informing the users. This is leading to internet outage each time the power goes off. I have notified the [protected]@mithriltele.com and [protected]@mithriltele.com on Sep 9. From then there are multiple followups and so far there is no action.

This is causing huge issues as many folks work from home and we get disconnected from the meeting when ever there is power outage. Same while doing any imporant activities such as payments.

Please address this ASAP or provide refunds to all the tenantns.

No network connection since 4 hours.Please take immediate response.

The faked about optical river they provided and Internet speed is never up to the mark and never got full speed and many times I lost my pay due to sudden disconnection of network and lost many times money on exams due to lost connection...

From the time I joined this connection I never got enough speed of internet for what I paid and got disconnected several times which made problem to my job and many times my online exam got wasted and loss of money

Very irresponsible customer care department, very bad sevice, very cheap language. Always delaying in resolving the problem. The internet will be disconnected atleast twice a week. We complained yesterday morning... After that we complained for more than 3 times.. till now the problem is not resolved.

I have never seen such a bad service as Reach in my entire lifetime. I’ve been experiencing major issues with wifi network and customer service won’t respond and would never fix issues. I’ve had loss of pay for two days without internet. I’ve been frustrated and agitated after not a single response for customer service after making 20 calls today. This is a ridiculous service and I would give a huge 0 rating for this service. I am completely hopeless at this point with no internet connection

It will be least to say that i am irritated with the number of times i am facing internet disconnections, i have so far complained over 50 times in the span of 7 months for internet disconnections, and default response they will give is it will be resolved in 2 hrs, if its beyond 7 PM no technicians will be available so it wont work until tomorrow, since we are working from home in UK shift we are completely depended on this and they respond in a very cool manner, it will be resolved tomorrow

One of the agent from peddaamberpet has taken the money of 3000 for new connection..i made almost 30calls regarding my connection to that person.he said there was a server issue we are working here .i don't know what he will do outside when server having issue.weather the hirearch having the server on the Vijayawada highway?..i called to customer care also but problem not solved..BSNL is better than Hireach for the service..local network provider also better..worst service in my life.

Every month i am losing 2 or more days because of disconnection of internet. Taking money for one month that is 30 days exactly. My losed days data and days will not get back in any situation. It is very embarrassing.i already complained about this with references to Nodal officer of Hireach broadband.
I am suffered so much my work was not completing. So, i am losing economically and mentally through this Internet service provider. Please take action and compensate me.

Account shows offline very frequently, no customer executive is solving the problem seriously. I have work from home to do!!

It is to inform that the subject cited user ID belongs Hi Reach Broadband connection is customer of 5 Years and i have shifted to new area in Karimnagar Town. Actually my plan was to expire on 5th of July, 2022 and on inquiry with company executive, i proposed that i will continue my broadband services in new premises duly obtaining new connection after my shifting. But it is informed by the executive that same will be shifted to new area...

There is frequent problem going on with my internet since starting on i complained them many times but they are not taking seriously they don't listen to costumer complaints. there is no wifi since morning till now I'm trying to call them but they are not receiving the call, I called them on every number that is available for costumers. even if there is a problem or some kind of work going on at the main office they should notify the costumers through a text or a call. the costumers who are solely dependent on wifi internet face many problems if suddenly wifi is cut off for a long tym without any information or notification. our classes, meetings and even calls are dependent on the wifi internet u provide us, so be responsible.

My user ID is [protected]@gmail.com, I had taken connection last month from that day onwards I am getting frequent problem of net disconnection.Kindly do the needful

Waste service. Remove ur service agents near me, not even responding to our calls, wifi is still not coming from yesterday, please tell ur service agents to come and resolve the problem