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Hi Reach Broadband Complaints & Reviews

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Updated: Aug 26, 2025
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Hi Reach Broadband reviews & complaints(263)

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Address: 2-5/8/2 GANESH NAGAR, RAMGAMPALLE

I am writing to bring to your urgent attention the severe deficiency in service and unfair trade practice I have been facing from Hi Reach Broadband for over a month.
Name: [Your Name]

Designation: Director, Aadhya Tax Solutions Private Ltd.

Contact Number: [[protected]]

Email Address: [[protected]@gmail.com]

Hi Reach complaint ID: 4688871]

Old Address...
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Vnaveen_rjnr
Jul 25, 2023
Jul 26, 2023
This thread was updated on Jul 26, 2023
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Address: 1-9-124 Rajendranagar

Hi,

Here is a concern, that I do have an issue with my internet connection since last week. The issue is there is no constant connectivity with my connection. The technical team from your end is not taking my issue seriously into consideration.

The connection ID is vnaveen_rjnr and I raised many complaint tickets on this issue but there is no proper response from your end with no visiting and proper resolution with my issue.

The ticket ID's I raised till today are [ #4218983, #4220556, #4223030, #4223579, #4227327, #4228604, #4228844].

Kindly look into this and do the needful.

Thanks,
V.Naveen.
[protected]
+2 photos
Hi Reach Broadband customer support has been notified about the posted complaint.
Dear Sir/Mam please complaint here against any internet service provider
Government website link => pgportal.gov.in

=> Click here to sign up => pgportal.gov.in

=> After Register Your Account and Login your Account

=> Lodge Public Grievance

=> click on I agree that my grievance does not fall in any of the above listed categories

=> Please select a Ministry/Department/State Government => Telecommunication

=> select main category broadband related

=> if no isp found in service provider list. change main category to others

=> Description

=> security code
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    Md. sajji
    Jun 19, 2023
    Jun 20, 2023
    This thread was updated on Jun 20, 2023
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    Address: Laxmipuram, Kothagudem, Badhradri dist

    Very poor service in gajularajam basthi govt hospital area. Since last 3 days internet is not available. Already complaint registered.No.4194873.
    But still to date no one attended the problem. Very bad service by Hi Reach/Kothagudem branch. Please take necessary action as early as possible. Kothagudem gajularajam basthi, govt line. Customer care Revathi madam garu nd kiran sir garu not take calls. Better to wait and take another service. Next time I'll definitely change my Internet connection.
    Hi Reach Broadband customer support has been notified about the posted complaint.
    Dear Sir/Mam please complaint here against any internet service provider
    Government website link => pgportal.gov.in

    => Click here to sign up => pgportal.gov.in

    => After Register Your Account and Login your Account

    => Lodge Public Grievance

    => click on I agree that my grievance does not fall in any of the above listed categories

    => Please select a Ministry/Department/State Government => Telecommunication

    => select main category broadband related

    => if no isp found in service provider list. change main category to others

    => Description

    => security code
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      G
      Jun 2, 2023
      Jun 2, 2023
      This thread was updated on Jun 2, 2023
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      Address: Siri green City, deshaipet, near paidipally, warangal

      From last 4 months Frequently disconnecting the connection, but not responding and not resolved this problem,
      Hi Reach Broadband customer support has been notified about the posted complaint.
      Dear Sir/Mam please complaint here against any internet service provider
      Government website link => pgportal.gov.in

      => Click here to sign up => pgportal.gov.in

      => After Register Your Account and Login your Account

      => Lodge Public Grievance

      => click on I agree that my grievance does not fall in any of the above listed categories

      => Please select a Ministry/Department/State Government => Telecommunication

      => select main category broadband related

      => if no isp found in service provider list. change main category to others

      => Description

      => security code
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        Kavya erukonda
        from Peddapalli, Andhra Pradesh
        May 24, 2023
        May 25, 2023
        This thread was updated on May 25, 2023
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        Address: Peddapalli, Telangana

        They won’t respond property…since 7 days am not getting internet and raised many complaints but they closed without resolving… they come and check and say we informed to head office… very irresponsible
        Hi Reach Broadband customer support has been notified about the posted complaint.
        Dear Sir/Mam please complaint here against any internet service provider
        Government website link => pgportal.gov.in

        => Click here to sign up => pgportal.gov.in

        => After Register Your Account and Login your Account

        => Lodge Public Grievance

        => click on I agree that my grievance does not fall in any of the above listed categories

        => Please select a Ministry/Department/State Government => Telecommunication

        => select main category broadband related

        => if no isp found in service provider list. change main category to others

        => Description

        => security code
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          samatha ambati
          Apr 30, 2023
          May 2, 2023
          This thread was updated on May 2, 2023
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          Address: sardhinagar khammam FCI gowdam back side, Khammam, Andhra Pradesh

          My recharge plan 100 Mbps but its showing 5mbps to 40mbps only daily am resign complaint but same problem
          Hi Reach Broadband customer support has been notified about the posted complaint.
          Dear Sir/Mam please complaint here against any internet service provider
          Government website link => pgportal.gov.in

          => Click here to sign up => pgportal.gov.in

          => After Register Your Account and Login your Account

          => Lodge Public Grievance

          => click on I agree that my grievance does not fall in any of the above listed categories

          => Please select a Ministry/Department/State Government => Telecommunication

          => select main category broadband related

          => if no isp found in service provider list. change main category to others

          => Description

          => security code
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            Lucky 08
            Apr 30, 2023
            May 2, 2023
            This thread was updated on May 2, 2023
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            My internet connection is disturbed for the last two days. I am facing trouble as I am working online, and for that, I need a proper internet connection.
            Hi Reach Broadband customer support has been notified about the posted complaint.
            Dear Sir/Mam please complaint here against any internet service provider
            Government website link => pgportal.gov.in

            => Click here to sign up => pgportal.gov.in

            => After Register Your Account and Login your Account

            => Lodge Public Grievance

            => click on I agree that my grievance does not fall in any of the above listed categories

            => Please select a Ministry/Department/State Government => Telecommunication

            => select main category broadband related

            => if no isp found in service provider list. change main category to others

            => Description

            => security code
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              J
              Jilani
              Apr 2, 2023
              Apr 3, 2023
              This thread was updated on Apr 3, 2023
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              2nd system new net connection for router problem, executive not responding properly .
              Hi Reach Broadband customer support has been notified about the posted complaint.
              Dear Sir/Mam please complaint here against any internet service provider
              Government website link => pgportal.gov.in

              => Click here to sign up => pgportal.gov.in

              => After Register Your Account and Login your Account

              => Lodge Public Grievance

              => click on I agree that my grievance does not fall in any of the above listed categories

              => Please select a Ministry/Department/State Government => Telecommunication

              => select main category broadband related

              => if no isp found in service provider list. change main category to others

              => Description

              => security code
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                Jilani
                Apr 2, 2023
                Apr 3, 2023
                This thread was updated on Apr 3, 2023
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                2nd system new net connection for router problem, executive not responding properly . Already 1 complaint raised i.e 4107701, but that problem is closed without contact me and not solved my problem.
                Hi Reach Broadband customer support has been notified about the posted complaint.
                Dear Sir/Mam please complaint here against any internet service provider
                Government website link => pgportal.gov.in

                => Click here to sign up => pgportal.gov.in

                => After Register Your Account and Login your Account

                => Lodge Public Grievance

                => click on I agree that my grievance does not fall in any of the above listed categories

                => Please select a Ministry/Department/State Government => Telecommunication

                => select main category broadband related

                => if no isp found in service provider list. change main category to others

                => Description

                => security code
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                  S
                  Shekarrocks
                  from Kazipet, Andhra Pradesh
                  Feb 18, 2023
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                  Address: Kadipikonda
                  Website: Hireach Internet

                  There are lot of disruptions and service is very poor and issues are not resolved for one day. I have raised complaint. But no response. They cut the wire and went without giving connection and say the issue will be fixed later.
                  Hi Reach Broadband customer support has been notified about the posted complaint.
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                    P
                    Prashanth_J
                    Jan 15, 2023
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                    Hi,
                    I have opened the new connection on 12th of january 2023 and services started but in the first day service was down for almost 16hrs and after multiple follow up with the provider they resolved the issue. After that service continued as expected till 15th afternoon and from 1 pm it is still down. No local providers are answering the calls. I want to get to discontinue the service and get my rest of the amount back. Kindly assist
                    Hi Reach Broadband customer support has been notified about the posted complaint.
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                      V
                      vesir62
                      Nov 7, 2022
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                      Address: Nodal Officer · [email protected] · Phone · +91 84668 12345

                      They promise better internet service and bandwidth, however there are lot of disruptions and network latency observed. During weekdays their service is very poor and issues are not resolved for about a day or two. I have raised complaints multiple times without success. They close the incidents and say the issue will be fixed later.

                      I here by request a refund so that I can choose a different service hoping this county is a democracy and free will is respected.

                      Nodal Officer · [protected]@mithriltele.com · Phone · +[protected]
                      Hi Reach Broadband customer support has been notified about the posted complaint.
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                        P
                        Priyanka@@03
                        from Warangal, Andhra Pradesh
                        Oct 19, 2022
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                        I have taken service plan for 100mbps and paid in full amount for 6 months service which was a very big mistake trusting Hireach .. the service was delayed and speed was less than 30mbps and still is.. I was told to buy my own router to atleast increase the speed which I did trusting issue would be resolved . After several calls made -the response was not given properly. The customer service doesn’t respond to the query and hung up . When asked to refund so that I can atleast approach for other providers they don’t respond and say they have no refund policy . Even a single star of review is not worth it .. so far I had pathetic experience and is being given a hard time where my amount is been debited and no service is provided as promised .
                        Hi Reach Broadband customer support has been notified about the posted complaint.
                        Here is the Hireach broadband speed test shown on my Mac .
                        The expected is 100mbps and the received is shown below in the pic . 5.8Mbps .
                        Pathetic internet service

                        Pathetic internet service, No customer service - Comment #4064544 - Image #0
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                          PoojithaG
                          Oct 15, 2022
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                          Address: Road no 8 bhel metro enclave patelguda

                          Worst service ever
                          Customer service is not all supportive
                          Hi Reach Broadband customer support has been notified about the posted complaint.
                          Oct 15, 2022
                          Updated by PoojithaG
                          Till now no resolution
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                            Peddapally Ajay
                            from Warangal, Telangana
                            Oct 1, 2022
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                            Address: Hi Reach Broadband,hanamkonda,warangal

                            I applied for internet connection two months ago, the internet provider game me a old/duplicate router without its seal and the internet range is so weak.When i askek for a new router the company replied offensively and delaying the work
                            Hi Reach Broadband customer support has been notified about the posted complaint.
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                              Hareendra Reddy
                              from Delhi, Delhi
                              Sep 27, 2022
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                              Address: 5-5-126/1, Plot No:55, Vanasthali Hills, Vanasthalipuram, Hyderabad-500 070, Telangana, India.

                              Battery packs are installed at every apartments and housing community to have backup for uninterrupted internet. Hirech technicians have removed the same without informing the users. This is leading to internet outage each time the power goes off. I have notified the [protected]@mithriltele.com and [protected]@mithriltele.com on Sep 9. From then there are multiple followups and so far there is no action.

                              This is causing huge issues as many folks work from home and we get disconnected from the meeting when ever there is power outage. Same while doing any imporant activities such as payments.

                              Please address this ASAP or provide refunds to all the tenantns.
                              Hi Reach Broadband customer support has been notified about the posted complaint.
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                                1
                                19UK1A05C9 Saipriya
                                Sep 26, 2022
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                                Address: H.NO. 3-4-750

                                No network connection since 4 hours.Please take immediate response.
                                Hi Reach Broadband customer support has been notified about the posted complaint.
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                                  Pradeep kumar kandula
                                  from Jangaon, Andhra Pradesh
                                  Sep 17, 2022
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                                  The faked about optical river they provided and Internet speed is never up to the mark and never got full speed and many times I lost my pay due to sudden disconnection of network and lost many times money on exams due to lost connection
                                  +3 photos
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                                    Pradeep kumar kandula
                                    from Jangaon, Andhra Pradesh
                                    Sep 17, 2022
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                                    From the time I joined this connection I never got enough speed of internet for what I paid and got disconnected several times which made problem to my job and many times my online exam got wasted and loss of money
                                    +4 photos
                                    Hi Reach Broadband customer support has been notified about the posted complaint.
                                    Sep 17, 2022
                                    Updated by Pradeep kumar kandula
                                    Please help me to either refunding of my money or full speed Internet
                                    I had no response even I called repeatedly even I made a complaint filed here .

                                    No internet speed and complete disconnection suddenly - Comment #4053664 - Image #0
                                    No internet speed and complete disconnection suddenly - Comment #4053664 - Image #1
                                    No internet speed and complete disconnection suddenly - Comment #4053664 - Image #2
                                    No internet speed and complete disconnection suddenly - Comment #4053664 - Image #3
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                                      YOJASWI YALAMARTHY
                                      Sep 11, 2022
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                                      Address: Vanasthalipuram

                                      Very irresponsible customer care department, very bad sevice, very cheap language. Always delaying in resolving the problem. The internet will be disconnected atleast twice a week. We complained yesterday morning... After that we complained for more than 3 times.. till now the problem is not resolved.
                                      Hi Reach Broadband customer support has been notified about the posted complaint.
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