Hi Reach Broadband — refund not received - no internet connection

Address:	Hyderabad, Andhra Pradesh, 502319
Website:	www.hireachbroadband.com

Hi, i have purchased a new house and shifted to patancheru recently. I live in apr praveen's luxuria. As i am new to this area, i have trusted the hi-reach broadband providers who are providing the internet connection in the builder office.

When i spoke to the sales person (Karthik), he said that the only one who will provide the internet connection in that area, and they are billing around 30, 000 from the builder office. And karthik said that they would be there for everything. So i took connection for one year believing the sales person words and paid 5, 900 rs. I had lot of connection issues in the first month and after a month builder said that they have given oral contract for another broadband provider and they have cutted the internet connection wires. When i called the hireach customer care they are saying that i need to take the permission from builder, how can i take the permission? I took the connection based on karthik's response saying there is no other broad band providers in that area. The internet connection is lost from almost one and half month and no one is helping me out. I am keep on talking to area head mr. Mahesh and there is no response at all.