Hidesign India — Online order not delivered or no status update

I have placed an online order for Neptune 03-ANDORO MELB ladies tote on March 6th. I got a message saying that it is shipped. I have not heard anything since. I emailed the customer service twice without any response. Messaged the number provided on the site and got a response that they will look into it. When I call this number on one answers. I am deeply disappointed with your service. It was a gift for a fired and I regret that I chose HIdesign while there are a lot of products out there. Order Number : HD50285

Nirmala