Hidesign India Complaints & Reviews

I am filing this complaint against Hidesign for failing to issue a refund and for providing misleading information regarding my returned item. The product was a laptop bag with visible damage, which I returned exactly as instructed in the original Hidesign hard cardboard box. The return was picked up by Hidesign’s arranged courier and delivered via Delhivery on October 25, as confirmed by tracking records. Despite this, Hidesign now claims...

HD96415,

I've been writing emails to customercare to initiate a return and refund of the above mention order however not getting a suitable response. ]

Could someone pls look into this and get back to me.

C: [protected]...

This is with regards to the purchased of Hidesign Hand bag from Indore Airport on 21st May 2022. It was noticed that the handbag was chipping off like a rexine, leather bags never chip off rather they give a worn out look. I am highly disappointed with the chipping off. I am using leather bags of other brands as like damilano, but I have never encountered such problems. When I came back from indore the next day I have gone to Oberoi Mall...

The product which I received was different than mentioned in website and costed 2600 Rs.
Hence I returned the product and even after 15 days there was no refund. I write to their customer care many times and tried calling them to the number provided in website but they did not even replied to email or recivede phone call.
This is worst customer service ever seen and that too from a reputed brand. Even a new company wont do with...

Dear Sir,

I have purchased a laptop Bag from your showroom in Central Mall, Kochi on 14th Sep 2020 vide invoice no : H85HS20-387. After one week o[censored]sage its stitches had started coming off and I returned the bag to the showroom on 21st Sep 2020.

Model NO : RONALDO 02-SB - REGULAR / DEVER - TAN (invoice attached for your reference)

When I returned, they didn't have the same bag in stock for replacement....

Hi,

I had purchased this "womens textured shoulder bag" on 26-july-2015. Witin 4 months the stitches stared coming off. I purchased it from shopper stop at jaipur with an assurance that it is covered under a 1 year warranty and it i suffer anything with the leather quality or stitching they will replace it within a year. Its been 6 months and i went to the shop, now these guys are not ready to replace my bag plus they say...

I have placed an order to Hidesign vide order no. Order ID: 133184_H102526SP0000278 on 13th April 2025 on Hidesign website with full pre-payment.

As per email received on my account the order was packed on 22nd April 2025. The AWB has been generated twice till 2nf May 2025 but the order has still not been picked up and dispatched to me.

Customer Care Numbers of Hidesign do not respond and no one picks up the phone. I have tried atleast 5 times in a day. They do not respond on their customer care whatsapp number.

Extremely shoddy service by Hidesign after taking the full payment online. Does not seem to be a dependable brand.

Have been mailing the customer care for 6 weeks now
They keep generating auto ticket numbers but, no return done
the response time is extremely poor

Order got delivered 5 days ago. Despite reaching out to customer care on phone and email. I haven’t got any response.

Product is super bad quality and unlike the images shown on webpage.

Need urgent resolution - but there is no response from such a big brand. It’s disappointing.

HI,

I received a defective product on dec 15th and I have been writing since Dec 18th to return the wallet as its defective with torn leather . But noone has replied to this .

Kindly look into this urgently

Order ID : HD99753

Thanks
Vidya
[protected]

I had bought a bag online from Hidesign website on 21st Dec (MAO 01 BACKPACK, Cost ₹10, 445, Order HD100504)
I recd the same on 27th Dec. However, I found the same t9 be small, and sent a mail on 27th Dec at 8.10 pm asking for return and refund of the amount ticket no 6905). However, there has been no response since then, despite reminders sent on 28th Dec at 8.48 pm and 29th Dec at 7.38 pm, and calls to the customer service no[protected] on 29th Dec at 11.10 am and 30th Dec at 9.45 am and 12.31 am. But there is no response on the number.
This is pathetic service.

Hi,

I am following up with Hidesign form last 1.5 months for my refund, but there is no response on mail, calls, watsapp, instagram chat, facevook messenger.

Very helpless situation for a customer on where to contact.

I am very disappointed with the unprofessional behaviour from such a brand.

Would like to get my refund asp.

Dear Team,

I purchased a men's wallet from the online store of Hidesign on 13/10/2023. After much delay in shipping I finally received the package to the dismay that it had incorrect product. I have been following up with Hidesign for the past 5 days - they are not responding to my emails nor picking up my calls. Please initiate the return against order HD95801 at the earliest.

I have prepaid for an order which I want refund.it has been months since I ordered but I don’t received it yet
Customer service really not good

ORDER ID IS #HD95107.
I have already made payment for this order. but the delivery guy was asking for cash. So I have refused to accept the order. No refund no delivery its been a month now.Customer Care stoppped reponding to the calls and mails.Not accepted this from Hidesign.
I am very disappointed with the service

I ordered a bag worth Rs 9995/- from Hidesign on 10th August 2023. I was promised a freebie worth Rs 4995/- with my order. However, when I received my order on 20th August 2023 there was only the crossbody bog that I had ordered. I initiated a return for my order as one of the primary reasons for ordering the bag from the website was to get two products in that price range.

On 30th August 2023, I received the freebie product from Hidesign. I would like to highlight the fact that I did not receive both the products from them at the same time, implying that their delivery system is not efficient. The freebie products were of subpar quality and had rusted hadrware, something one would not expect from a brand as reputed. I wanted to return both the product that I had ordered and the freebie and requested a return for the same. On 4th September 2023, my request was accepted by the company and they told me their delivery partner will come and pick the products.

The delivery partner came and collected both the products. He requested to keep both the articles in a single box to ensure ease in transportation. After that, I waited for the refund to reflect in my mother’s account (account used for making the payment). However, after waiting for weeks there was no refund. On 20th September 2023, I received an email from Hidesign's team that I have not returned the free product.

On 22nd September 2023, their staff sent me an email, and I am quoting from it, " since you have handover both freebie and the product you have ordered without our knowledge, we need to check with the concern store regarding the freebie, so please allow us some time, once we receive the confirmation from their end, we will assist you further with refund". This implies that I have returned both the products but the store has not received them. After this they reiterated that because the store has not received a free product in the "recent days" I have unscrupulously not returned it and therefore will not receive a full refund.

I have 100% returned the product and the freebie to the delivery partner assigned to me. Their delivery system is not efficient and has loops as I have highlighted before. It is unfair to penalise me and not refund my full amount to me for an error on someone else’s part.

Dear Team,

I purchased a men's wallet from the online store of Hidesign on 01/10/2023. After much delay in shipping I finally received the package to the dismay that it had incorrect product. I have been following up with Hidesign for the past 5 days - they are not responding to my emails nor picking up my calls. Please initiate the return against order HD94996 at the earliest.

The product you delivered was not of leather. The quality was too cheap.and of I am calling at customer care number there is no response from there. When I ordered it was on refund and exchange policy.totally fraud and I advice all not to buy a single product from you

Hi purchased a costly bag from them in Jan end and since then it has been showing signs of discolouration and skin is peeling off. As it was in warranty which mentions you can take it to nearest store for repair which I did and they kept me stranded for an hour to only deny taking my repair request and send me back asking me to first drop a mail.
I traveled far off as my city does not have the store still it was not submitted for repair

Purchased men's wallet, returning procedure is over, but Refund process is taking more than a month now, so far no response. Tried to contact Customer care number, which is zero response. I totally regret, why did I choose this company, when there r lot of other options in the market. Finance team doesn't reveal the transaction details yet.
Pls try to solve the problem and help me get the refund pls.
Thanks
Vinu