Hidesign India — Refund issue

Address:

A/13 Shashi garden, street no 5, Mayur vihar phase 1 ,delhi,110091, 46 vishnu colony shahganj Agra 282010

I have ordered a bag and return it the pick up has been ages ago then on 29 customer support mailed me back saying your refund has been initiated but it is about to 12 days i still have not received any amount what kind of service is this why i have to chase again and again this is so frustrating the worst service ever I never think this such big brand has such a poor service support i want my refund want my money back