Hidesign India — Refund not done since 2 months

Address:

Hidesign Pondicherry

Purchased bag from Bengaluru International, Airport on Jan 15th 2023 with an assurance that it can be replaced or returned within 15 days. Returned the bag on Jan 23rd 2023. But till date(3rd March 2023) refund not processed.

Did multiple follow ups with Customer care, regional head, but all waste. They won't refund the money.
Bill- 159CS22-1883