Hidesign India — Returning and Cancelling a Product

Address:

Pondicherry

Hi, I have been trying to reach Hidesign enormous times on every cell phone and toll free number that has been provided. However no one picks and responds.
I made a purchase and then wanted to cancel my purchase the next day but to my knowledge their online store does not support cancellation however they redirect you to a common mail box to which i have written more than 4 time but again no response.
My order number is #8977
Purchased a GRUNGE 05 DUFFLE BAG
Purchased on 29 Nov 2020.
Resisted a cancellation request on 29 Nov itself

I then received an email confirming my shipment is on the way, despite all my efforts i had to call the Courier people and get the shipment cancelled because i am not at the address and had to leave the city on emergency basis, hence the reason for cancellation.

If some one at Hidesign is listening then please i have a small request to have this product cancelled and issue a refund on the original payment method.