Hidesign India — Worst Service and product defect

Hi purchased a costly bag from them in Jan end and since then it has been showing signs of discolouration and skin is peeling off. As it was in warranty which mentions you can take it to nearest store for repair which I did and they kept me stranded for an hour to only deny taking my repair request and send me back asking me to first drop a mail.
I traveled far off as my city does not have the store still it was not submitted for repair