Himachal Road Transport Corporation [HRTC] — bus conductor misbehave and done verbal abuse with my aged parents in the bus

Address:

176205

Dear hrtc,
I travelled many times with you never get any trouble, but last time my parents travelled on 3 sep 2018 from jassur to delhi, bus route was dalhousi-pthankot-delhi, non ac bus on 06:30 form jassur.
Bus conductor misbehave and done verbal abuse with my aged parents in the bus, because of bus conductor mistake. When my parents aboard in the bus he allow them and gave tickets up-to delhi, and didn't inform them there is no vacant seat in the bus.
But when other booking passenger came he start shout on my parents and forced them to sit on the floor, my parents travelled up-to chandigarh with huge embarrasment.
Due to this embarrassing moment they really felt very bad, this behavior is not acceptable for any kinds.
Your staff is really irresponsible person, please take a action from your side, otherwise i am going to log fir against him.