Himachal Road Transport Corporation [HRTC] Customer Care
Himachal Road Transport Corporation
Customer satisfaction rating: 1%
Submit a Complaint
268
COMPLAINTS

Himachal Road Transport Corporation [HRTC] Customer Care

Himachal Road Transport Corporation

Address
HRTC Head Office,Shimla-3
Shimla
Shimla District
Himachal Pradesh
India

Customer Care Phone Numbers and Contacts


Fax:
Fax:
+91 17 7280 2717  

Customer satisfaction rating
1%
Complaints
268
Pending
0
Resolved
3
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Himachal Road Transport Corporation [HRTC] Complaints & Reviews

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Himachal Road Transport Corporation [HRTC] — complaint about driver and conductor

 Vipan5221 on May 22, 2018
R/ sir here with inform you that on date 20/05/2018 I have book my seat in HRTC Chamba ac deluxe bus from Pathankot...but when the bus come the driver does not stop the bus ...at evening time I also ask to enquire department chamba but they are not given me conductor no. For this happening I m not attend the today duty...so please take serious action about this matter and refund my ticket amount. I also attached the my ticket ...thanks and regards.. vipan Pathankot ID: NU[protected]
Operator PNR: [protected]
Operator Name: HRTC
Dept Date: 20/05/2018
Seats: 9
Complaint comments  Read comments Complaint category Employees

Himachal Road Transport Corporation [HRTC] — misbehavior

 Under taker on May 18, 2018
Sir
M kotli se mandi jana wali bus jo ki 5:00 bhje mandi ko bya bir lag se hokar mandi ki jati h us bus ka driver station p bus ko nhi rokta h or jha maan kara wha bus ko rokta h or jub m station p utrna k liya kdha hota hu to vo ni rokta or aja picha rokta h or agr un se kuch kha to bus ko agla station m hi rokta h or driver local area ksan k h sir apse ati nivadan h ki koi action l hmko ab ap se hi asa h
Dnyawad
Dukhi ytri...
Complaint comments  Read comments [1]Complaint category Public Transportation

HRTC — refund of my ticket

 amruthajshenoy on May 18, 2018
Ticket no. [protected] (Service number 13)
Booked on the name : aniket raj and amrutha j shenoy
Bus from dharamshala to new delhi
Cancelled on 18th may.
Travel date is 29th night, 8pm bus.
Haven't received any refund or notification after cancelling.
Atleast they should send some sort of notification of how the refund will be taking place. And when we book the tickets they say 100% refund....
Complaint comments  Read comments Complaint category Public Transportation

Himachal Road Transport Corporation [HRTC] — refund amount volvo bus ticket delhi to shimla

 Ranapoona on May 15, 2018
I booked tickets in volvo bus delhi to shimla amount deducted from my account but ticket status is failure so please refund the amount details below

payment timing and date Thu, May 10, 2018 at 10:30 AM
volvo bus
time : 21:02
journey date 11-may- 2018
service no : 8
seat no : 35, 36
transaction Reference No.: OB[protected]
Total Ticket amount.: 1830...
Complaint comments  Read comments Complaint category Public Transportation

Himachal Road Transport Corporation [HRTC] — bad timing of volvo

 manohar 1982 on May 5, 2018
I am the regular consumer of hrtc from last 20 years. But i am very much disappointed about the volvo timing of hrtc. The volvo bus which starts from 10:45 am from manali to chandigarh (Service no. 30) suppose to come at 3:00pm at sundernagar bus stand. But it is not coming on time. Usually it reaches from 4:00 to 6:00 pm.

Plz follow the time schedule & save the public previous time....
Complaint comments  Read comments Complaint category Public Transportation

Himachal Road Transport Corporation [HRTC] — 6 hrs delay in bus

 Ankit Mukherjee on Apr 28, 2018
Our hrtc ac volvo bus broke down many time before it came to halt in midway. After that 3 hrs were wasted in making unssuccessfull attempt to make the bus operational. After waiting for 1 hr, an ordinary bus came to drop us at bilaspur. Then 1 more hour wasted to wait for another ordinary bus which dropped us at manali at 5 pm. The attitude of bus driver and conductor were damm rude and arrogant. They were very lame in their approach to resolve the issue. They stopped at many points for their lunch and snacks even after knowing that we were way behind the schedule. I booked for ac volvo and got...
Complaint comments  Read comments [2]Complaint category Public Transportation

Himachal Road Transport Corporation [HRTC] — long routed bus picking passenger local without ticket

 Aman Pal Kaushal on Apr 28, 2018
Dear sir/mam

Today i am traveling a bus no hp 37d 1196 on dated 27/04/2018.
Whose bus conductor and driver has picking passenger of local without giving any tickets. Bus was already full of passengers from delhi to palampur.

Is this allowed to filling up local passenger of punjab and haryana in buses to make life of all passengers in risk.
Kindly take suitable action those staff who can do such type of nuisance activities to fill up his own pockets

Bus timing in chandigarh 10:36pm to reach from delhi route via delhi, nadaun, jeehan, bara,...
Complaint comments  Read comments [1]Complaint category Government Organizations

Himachal Road Transport Corporation [HRTC] — no student's pass allowed in govt. bus

 Vskm on Apr 22, 2018
Sir mai college student hu or roj kale-amb se nahan govt. Bus se jata hu yhaaa govt. Bus chalti tohh h pr unme pass ni allow krte khte h ki is m ni chalega dusri m chalega jiske karn roj college late se jaate h or ghar aate hue b yhii haal h. Sir aapse request h ki please is problem ko solve kro or hr government bus m pass allowed kro sir its urgent please doing something...
Complaint comments  Read comments Complaint category Public Transportation

Himachal Road Transport Corporation [HRTC] — conductor not issuing ticket

 pratapthakur512 on Apr 21, 2018
Today on dated 21/04/18 time 8:37 am i travelled in hrtc bus no. Hp12 d 8171 just 1 km from baddi toward sai road and give rs 5/- and no ticket issued to me when i asked for ticket conductor firstly refused to me when i asked again then he give me a ticket of distance 6 km which not fare and for other traveler from baddi no ticket issued by him. This is happening daily & no ticket checker on this route dear sir please do the needful....
Complaint comments  Read comments Complaint category Employees

Himachal Road Transport Corporation [HRTC] — no direct service from kangra to mandi bus via matour around 4 - 5 am

 Ravi kumar brar on Apr 18, 2018
Sir i'm working in govt service at mandi since last 7 months there is no direct service from mator to mandi in early hours4-5 am. I usually go to mandi after vacation and found no bus stops at mator chowk because these buses came from delhi to baijnath. For this i 've to reach kangra by taxi to catch these buses. So u 're requested to solve this problem thank you....
Complaint comments  Read comments Complaint category Government Organizations

Himachal Road Transport Corporation [HRTC] — poor bus service from una to nalagarh baddi

 sabinder singh on Apr 16, 2018
Dear sir/mam,
This is to inform you that, due to very poor bus service from una to nalagarg baddi, passengers are suffering on daily basis, they have to wait minimum one hour for bus service, as we all know that nalagarh baddi is a industrial area & lots of people are travelling to nalagarh baddi from una location. This is a very serious issue, kindly resolve it....
Complaint comments  Read comments Complaint category Public Transportation

Himachal Road Transport Corporation [HRTC] — about overcharging at dhaba

 Balvinder 788 on Apr 15, 2018
I am a traveller and used to travel to chandigarh from kangra almost after every month or 15 days. Today i am traveling in hrtc bus route number 912. There is a stoppage at nehrian for tea break. I think it is a certified stoppage for hrtc buses. But here i purchased a soft drink bottle of mrp rs 35 but they charged me for rs 45. Why, i am asking this question to government because i am a tax payer and paying tax for my income as well as everything that i purchased from market why should i pay extra rs 10 for this bottle? Is there any different tax system for this dhaba?. Same story for all hrtc...
Complaint comments  Read comments Complaint category Food

Himachal Road Transport Corporation [HRTC] — traveling inconvenience in hhrtc bus when rain water came inside from closed windows and wetted me

 narenderangrish@gmail.com on Apr 9, 2018
While traveling on apr 8 2018 at route bilaspur to katra. I booked seat no. 19, bus no. Hp 69a 1464 from bilaspur to jammu. During traveling in bus after (Mid midnight) near pathankot at around 1:30am while i was sleeping in bus at my seat suddenly water came inside, i was shocked all my cloths were wetted. I saw it was raining out side and rain water was flowing inside even all windows were closed. Passengers behind me were also standing due to water coming at their seats also. Since all seats were occupied we traveled our rest of journey to jammu by sitting on wetted seats and intermittently standing....
Complaint comments  Read comments Complaint category Travel & Vacations

Himachal Road Transport Corporation [HRTC] — monopoly during dinner while coming back from manali

 Shatabdi Mitra on Apr 1, 2018
I am a traveller of bus no. Hp 63 5854, manali - delhi, dated: 1 st april 2018 (3pm bus from manali).
The bus was stopped at plaza food corner near bilaspur by the bus driver at around 9:50 pm.
The food plaza runs monopoly and offers only buffet of 180 inr/head... No ala carte available. On being asked to the driver and the conductor to stop else, was simply refused saying it's late.
The hotel owner taunted saying "you're bengalis isliye apka zyada dimaag chal raha hai.. Baki logo ki tarah chupchap nahi kha sakte".
My point is why such monopoly? And why such mis behaviour?
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Himachal Road Transport Corporation [HRTC] — poor bus facilities

 Bibhakar Thakur on Mar 26, 2018
I'm a regular volvo passenger of hrtc. I regret to inform you that the condition of volvo bus we traveled yesterday was very poor. The seats were not appropriate, they were dirty. When we asked for the same the conductor did not bear the responsibility. He said his work was not of that category. You could file the complaint online. Please improve it as soon as possible. Thanks....
Complaint comments  Read comments [1]Complaint category Nature & Environment

Himachal Road Transport Corporation [HRTC] — lost/stolen laptop

 Ishita Parmar on Mar 26, 2018
I was travelling in hrtc delhi to hamirpur on 25th march by the 9.20 pm bus and my laptop was stollen. I was sleeping midway andd reached hamirpur in the morning around 6 am. The laptop was in my bag in the upper stand where people keep their bags and when i didnt realise when someone took it away. Please give me the necessary details about it as soon as possible. Or make an enquiry about that in the bus....
Complaint comments  Read comments Complaint category Digital Cameras

Himachal Road Transport Corporation [HRTC] — not good behaviour of driver with passenger

 Kapooralex on Mar 25, 2018
Today (25mar 2018) myself rohit travelling in hrtc bus no hp 37e 8657 from new delhi to baijnath. So during traveling i want to go for urine and i requested bus driver to stop the bus in empty place where i can go for urine but the way driver replied was pathetic, i was shooked that how he was replied and denied me that we were not going to stop the bus inbetween then they didn’t stopped the bus.
Behaveour was very bad and i want you take a necassary action regarding this matter....
Complaint comments  Read comments Complaint category Other

Himachal Road Transport Corporation [HRTC] — irresponsible behaviour of enquiry office attendant

 Pradeep Sharma 9194 on Mar 21, 2018
Today on 21.03.2018 i needed bus (Volvo himsuta amritsar-dharamshala) from batala to dharamshala, i have called 2-3 times in the morning time in inquiry department for getting the conductor's ph number for having a seat booked for me for my journey but he doesn't gave me any no. At last moment 5 pm he gave me no and when i called the conductor the whole bus was booked and one shocking answer i got from conductor that bus will not go from batala bus stand it'll be going directly from bypass. Now it is strange that how a long root bus is not coming to the main bus stand as if in case there was a seat...
Complaint comments  Read comments Complaint category Travel & Vacations

Himachal Road Transport Corporation [HRTC] — bus departed before scheduled time.

 cawaseem on Mar 13, 2018
Hi,
Bus from ponta sahib to dehradun (Una depot) scheduled at 8 pm in 13th march 2018, departed before scheduled time. We passengers are waiting here from 7:55 pm. We need to catch another bus at 10:00 pm.
Poanta bus depot manager is not taking the responsibility of this.
Please look into this irresponsibility. Looking forward for your kind action and support.

Thanks.

Warm regards.
Ca mohammad waseem
+91 [protected]...
Complaint comments  Read comments Complaint category Travel & Vacations

Himachal Road Transport Corporation [HRTC] — misbehaving with passengers in una bus stand

 Naseeb Singh Pathania on Mar 11, 2018
Hello sir or mam... My self naseeb singh pathania... Today i am travelling talwara to chandigarh in hrtc bus no hp 72 a5153 in 7:10 from talwara the conversation between me and bus conductor that u have to take ticket from talwara to una than we transferred you to chandigarh... U can take ticket from una... But at una due to some staff passengers they throw me out the bus... And treat me badly...

The staff of una bus stand is all over drinked i feel that time... And there is no conversation skill... How to deal with passengers...
Complaint comments  Read comments Complaint category Government Organizations

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