Himachal Road Transport Corporation [HRTC] Customer Care
Himachal Road Transport Corporation
Customer satisfaction rating: 1%
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222
COMPLAINTS

Himachal Road Transport Corporation [HRTC] Customer Care

Himachal Road Transport Corporation

Address
HRTC Head Office,Shimla-3
Shimla
Shimla District
Himachal Pradesh
India

Customer Care Phone Numbers and Contacts


Fax:
Fax:
+91 17 7280 2717

Customer satisfaction rating
1%
Complaints
222
Pending
0
Resolved
2
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Himachal Road Transport Corporation [HRTC] Complaints & Reviews

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Himachal Road Transport Corporation [HRTC] — regarding upgradation of your booking website

 Ankit2964 on Dec 18, 2017
Sir, with profound regards I am here to state that the time since you have ameliorated your website it has proven substandard/dissatisfactory to me as well as to my colleagues. Earlier when I used to book a ticket from sunder nagar to holta(palampur) it was quite easy and simple but now even palampur station is no more in your dropping point. Here I am talking about Sundernagar-Chamba bus that leaves 05.15 PM in evening from sundernagar because I travel only in evening or night. You may have upgraded your website for betterness of us but I didn't found anything better in this as now only 4 stations...
Complaint comments  Read comments Complaint category Universities

Himachal Road Transport Corporation [HRTC] — stoppage of volvo buses near amb

 Abhinandan Dadhwal on Dec 12, 2017
The service for food and tea at the dhaba near amb is very bad. The prices of the commodities are increased as per the wish of the dhaba owner. The behaviour is very rude to the customers. The dhaba owner treat people as if he can talk to anyone in anyway and when we ask him that why certain changes, then he talk in a way as if he will beat us up. Please request you to change the stoppage to a better place....
Complaint comments  Read comments Complaint category Food

Himachal Road Transport Corporation [HRTC] — music noise

 Amanchand on Dec 10, 2017
Sir,
I am daily customer of hrtc at hamirpur.
Now days most of the bus drivers and conductors use loud music in buses. They fit their own music systems in buses. Which causes noise pollution. Also some college students use their mobile phones for loud music. We now there are different types of peoples travel in buses. Most of them don't like load music because of their different types of situations. Loud music causes hypertension, disturbance etc. Please my request is to solve this problem of music in buses. I shall be thankful to you for this.

Yours faithfully,
Complaint comments  Read comments Complaint category Travel & Vacations

Himachal Road Transport Corporation [HRTC] — misbehave

 PS RANAUT Prakash on Dec 1, 2017
Dear sir /madam
I am ph. Person. I am arrive to depganga travel bus service. Lambloo to tauni devi 2:15 (01/12/2017)
I say that connectors stop the bus next two turn ago. He say that bus not stopped here. I request to connector. But he didn't not stop the bus. He stop the bus 2km distance on my stop. Bus no is hp67 2362. Plz gave punishment hardly. Thanks
Your faithfully
Parkash singh
Parkash. Singh. Ranaut@gmail.com...
Complaint comments  Read comments [1]Complaint category Public Transportation

Himachal Road Transport Corporation [HRTC] — request allow green and yellow cards in hrtc buses

 vijay parkash garg on Dec 6, 2017
Requested to allow green and yellow cards in HRTC Buses in early hours i.e 0530 hrs. So all card holders gain this facility. All card holders are serving the Nation as Public sector employee or Private sector employee. Individuals are not availing this facility due to later hour timing i.e 0700 to 1900 hours. Please resolve the matter seriously and timely....
Complaint comments  Read comments [2]Complaint category Business & Finances

Himachal Road Transport Corporation [HRTC] — bus no. hp 67 4828 driver and conductor misbehave and not taken into bus

 Prem Kashyap on Nov 25, 2017
Today me and my family board a bus of hamirpur depot number hp67 4828 from zirakpur bus stand but I shock to see the behaviour of bus conducter and driver. The driver and conductor both are the low level class of employees. It is beyond understanding that how can a public dealing transport appoint such foolish people. The time of travel is 8 pm on 25.11.2017. No doubt both are government employee and govt employees don't care of passengers but still this attitude of employees can't b accepted. I assure atealst from my side not to travel in hp transport.

Prem kashyap...
Complaint comments  Read comments [2]Complaint category Public Transportation

Himachal Road Transport Corporation [HRTC] — this complaint is about bad language and using abusive words by official seating for ticket booking in chandighr

 Rajat Kunj on Nov 25, 2017
Sir this is to inform you that I'm a permanent consumer of hrtc. I like to travel in hrtc thats why I use it very frequently.
Today I'm taking the tickets from Chandigarh counter no. 31 and the official seating over their is drunked which is unacceptable in any govt. Services and he is also using abusive language of all the consumers .
This is vry shameful for our us to let that type of creature to be in the govt. Services..
Plz take a suitable action against the ticket booker. Chandighr..(7:25 pm).
The bus no. Is 6537. And the ticket no is 028111....
Complaint comments  Read comments [3]Complaint category Public Transportation

Himachal Road Transport Corporation [HRTC] — no place to keep luggage... bus was overcrowded

 Anand Singh Bhandari on Nov 24, 2017
Date - 24/11/2017
Rto number - 01702-225968

Me and my family took himachal roadways bus from chandigarh to dehradun
Points -
1. Heavy luggage was not asked by conductor and driver to be kept in the luggage box. This caused problem for passengers to move in and out of the bus as it was in passage area
2. Bus was overcrowded from ponta saheb to dehradun. Many people having children were allowed to get into the bus and they remain standing from ponta saheb to dehradun even after paying for there tickets.
This is really annoying and feeling of getting...
Complaint comments  Read comments [1]Complaint category Law & Civil Rights

Himachal Road Transport Corporation [HRTC] — charging unauthorized money from customers

 kapskashyap on Nov 18, 2017
I travel from delhi to palampur in volvo bus himsuta delhi-bir on 12 november at 0640. While keeping my luggage in the luggage space of the vehicle the driver asked me to pay rs 10 to keep the luggage, when i told it's not mentioned in ticket or website he started misbehaving and told than i must keep the luggage my self in the luggage space. It was extremely shocking as i traveled in volvo from palampur to delhi on 10 but no such charge was asked from the driver or conductor. If this is a corruption incident than would request a inquiry....
Complaint comments  Read comments [1]Complaint category Government Organizations

Himachal Road Transport Corporation [HRTC] — misbehaving of conductor

 Satvinder harsh on Nov 16, 2017
Conductor think that bus is his own property
I daily travel from una to nadaun in the morning as well evening
It's matter of date 15th november 2017 evening
In bus nalagarh to palampir while traveling i sit on seat 1
He also came there and sit on the same seat he didnot think that this seat is for one person this travel was pathetic for me while he also seated there for travel from neharian to nadaun he did call passenger over there for money not given the tickets
Was using slang language regarding females. Mr rm nalagarh feel free to call me on [protected] to...
Complaint comments  Read comments [1]Complaint category Car Dealers

Himachal Road Transport Corporation [HRTC] — extended fare

 kunihal on Nov 11, 2017
Just now (7:40 pm) 11th nov an hrtc delux bus which was going to delhi to palampur... Bus conductor of that bus said rs.90 fare wil be charged for journey from kangra to palampur... And believe me that was just disgusting. The bus was call zzomi green in colour... I want hrtc board to take some action against these type of cheap #... The conductor is surely was lucky i was standing at little distance from bus... He saved himself from good beating....
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Himachal Road Transport Corporation [HRTC] — nonsense service

 Sanampreet Singh on Oct 27, 2017
A big big non sense has been created at jalandhar bus stand. Your driver and conductor ran away with the bus after leaving all the passangers at bus stand. Bus no is hp28 1896. Amritsar to sarkaghat. Such a bloody # they have created non sense people. We are at jalandhar bus stand with no bus available. What a bloody non sense is going on. Where we will go at middle of the night. We called at your office. Your people are not ready to listen. That bloody in the office is not ready to make any arrangement. He says we cannot do anything you go whereever you want. This is the reply we get in the middle...
Complaint comments  Read comments [2]Complaint category Public Transportation

Himachal Road Transport Corporation [HRTC] — conductor not giving the tickets

 goformunish553 on Oct 26, 2017
Bus conductor on route chamba to delhi via una himachal on night of 23-oct-2017 did not gave the tickets to multiple passengers. He got the money to put into his pocket. Kindly note that ticket for more than 300 km's of travel was not provided.

This is first time i saw happening in hrtc buses as most of the hrtc staff in himachal is honest. I am sorry but i did not note down the bus number.

I believe bus checking might prevent this from happening in future. As responsible citizen, reporting it to concerned authority. Kindly take the necessary action. Thank you...
Complaint comments  Read comments [3]Complaint category Public Transportation

Himachal Road Transport Corporation [HRTC] — misbehaving conductor

 Sandeep sharma dhn on Oct 25, 2017
Keylong depot bus, misbehaving conductor in a little far away in parol from palampur, hp-66-4257, bus timings around 2 pm. The conductor misbehaved with the passanger and refused to pick up travellers for long routes and when the passangers complained he said that he is not going to listen to anyone and do as he wants to do. Use of foul language has been done and he shouted at the passengers saying that i have connections in the higher authorities and you cannot do anything to me so i don’t care if you place any complaints online or over the phone or on written basis. I want the higher authorities...
Complaint comments  Read comments Complaint category Public Transportation

Himachal Road Transport Corporation [HRTC] — regarding online booking services

 Aana Sharma on Oct 25, 2017
The provided time at hrtc road transport corporation’s website for bus from dehradun to shimla was 6:30 in the morning and i booked an online ticket for the same but there was no as such bus available at bus stand at 6:30. Moreover on further enquiring at the bus stand itself the hrtc road transport staff was very ruthless, rude and reluctant in their behaviour. Talking about the consumer helpline number, they aren’t picking the calls. This type of # bus facilities the said corporation provides.
It is my humble request to please increase the frequency of volvo buses in...
Complaint comments  Read comments [2]Complaint category Education

Himachal Road Transport Corporation [HRTC] — a black bag full of, class xii cbse books stationery and medicines lost.

 Sonam Tsokyi on Oct 24, 2017
We lost a bag (Black colored) full of cbse class xiith text books + note books, stationaries, amway medicine in hrtc volvo bus no. Hp.62d.1054 leaving dehradun on 23/10/2017 evening at 7pm and reaching dharamshala on 24/10/2017 around 5am. The text books and note books are very precious to my son who is appearing for 12th board exam in feb. 2017. Plz help....
Complaint comments  Read comments [1]Complaint category Education

Himachal Road Transport Corporation [HRTC] — conductor misbehave regarding

 Sahil.rudra11 on Oct 23, 2017
Sir,
I am sahil chauhan from shimla. The reason behind writing here is the matter of public interest. I am working as an engineer in wapcos ltd and deployed to hpsebl kumar house. I live in at panthaghati and i have to travel everyday either through public transport or private buses. Today, when i was going office in the morning, i was misbehaved by the conductor of rajindra bus which is destined to summer hill. I don't know the exact name but he is a tall man and regular to this bus with this rude behaviour the bus exit the old bus stand at around 10.30.
It is not only i, who suffered...
Complaint comments  Read comments Complaint category Government Organizations

Himachal Road Transport Corporation [HRTC] — non receiving of phone in helpline no. shimla

 Jatingarg92 on Oct 22, 2017
There was non receiving of phone at shimla bus stand tutikandi, new shimla bus stand, solan bus stand giving a mental harrassment to me. Neither any one picked up the phone nor the conductor/driver of volvo of 11:26 pm from solan to delhi contacted before the boarding point. He contacted after he have crossed the boarding point and moreover he indulged in a quarrel after giving a call 5-6 kms (Near sanwara) after crossing the boarding point. (Dharampur). He didnot stop the bus and after crossing 5-6 kms when he gave the first call then again and again he called to pretend that it is our mistake....
Complaint comments  Read comments [1]Complaint category Other

Himachal Road Transport Corporation [HRTC] — fake information about pre booking

 सुरभि ठाकुर on Oct 22, 2017
Fake information is given to the people of chowari that the hrtc bus route chowari to. Shimla is being book and the people don't allowed to sit in seats 2-25, but this chowari station is not available in online booking and even in chowari their is no booking station that mean the pre booking can't be done. The conductor and driver were being rude and harsh and not being not able to answer our questions. Strict action should be taken against this inconvenience of hrtc staff....
Complaint comments  Read comments [1]Complaint category Public Transportation

Himachal Road Transport Corporation [HRTC] — about not providing fare concession while travelling in himachal on bhai dooj

 Shivanis054 on Oct 21, 2017
I want to complain about not providing fare concession while travelling in himachal on bhai dooj. If it has been written all over the news papers that all women will be travelling free on this day then why do i have to pay. If you can't implement your services then you should not fool the common people. I am travelling from una to solan and details of my ticket are attached herewith. Kindly help the needy ones and look into the matter....
Complaint comments  Read comments [1]Complaint category Public Transportation

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