Himachal Road Transport Corporation [HRTC] Complaints & Reviews

We were on our way to school and bus was going away so w planned to go in other bus. but then someone else stopped it and we went in. then he was rude and said "kya kr re the khara hoke, pehle kya soch re the". and when he sat with me on the last seat he smelled like alcohol....

The staff i.e drivers and conductors plying on the route many a times give reasons that the bus is not working fine or there is some technical fault and the bus could go no further in which case they ask the passengers to get off the bus and look for alternatives on their own. No buses are arranged for the people and in case you are on a deserted route you will be forced to walk on your own....

नमस्कार,

मैं रिषांत चौहान, गांव बल्ह बल्हवाणा, डाकघर चांदपुर, जिला बिलासपुर (हि.प्र.) का निवासी हूं। मैं दिनांक [9 May 2025] को प्रातः 9:40 बजे बल्हवाणा बस स्टॉप पर बिलासपुर जाने...

I want to address an issue regarding a local bus route which is Mandi Sakroa Dugrai bus.
First of all, it's the only bus on that Dugrai road and second its last bus for all persons living at Dugrai side. Considering this the bus should reach at its time in evening, because no source of public transportation is there after that. However, Dugrai bus goes earlier in the evening several time which is causing issue to the people of that...

The bus is scheduled to arrive at Bhuana Bharwana at 8:30 AM, but it consistently arrives after 8:50 AM. Due to this delay, people often miss the connecting bus from Panchrukhi, which is crucial for their official duties. Panchrukhi is 2 kilometers away from Bharwana, and there are no other transportation options available to reach Panchrukhi in time....

Dear Managing Director,
Kindly note for your information that Piplidhar bus today not arrived on time. on time 19:10 the bus note came in 19:10 at Halog Dhami.
This is usual practice observed on routinely basis. therefore take time immediate and appropriate action in this matter by giving the necessary instructions to bus Driver and conducter so that they follow punctual timing in future.
Kind Regards and Thanks
Dev...

I am a student and my school does not have any school busses . i go by private busses in the morning. there are no govt. buses to be see. they are all hired by PRIVATE schools . in shimla, the capital of HP we can not get full govt. transport. school going kids have to go in private busses as all schools have the same timings and the students of the schools which are not hiring the busses, have to go in private buses. are they supposed to be for the public? and then when there are govt. buses, there is a lot of rush towards the bus and children may get injured. the are fully packed as there are so less buses. the schools can afford to hire buses from private associations . the parents sending their children to such schools surely can accept them to go by a school bus that is not under HRTC. there are many students and people that have to go places and it is much more cheaper that way. Why is the general people left un attended ?
please see to it and please provide atleast 3 govt busses across old bus stand and IGMC route
i hope to see the problem being resolved

Ticket खरीदने के बाद बाकी के पेसे जेसे की 2 रू या 3 रू तो कन्डक्टर ये 2 या 3 रू नहीं देते हैं. मेरे 2 रू मुझे नहीं दिए हैं, कृपया HRTC अपने कन्डक्टर ko खुले पैसे दे कर ड्यूटी पर भेजे. इस मामले मे हरियाणा roadways ठीक है . मेरे से 240 रू वसूले गए और मुझे मेरे 2 रू नहीं लौटाए.

I am a 22 years girl and was to travel alone to my workplace in Delhi. I had booked a Bus Seat in Himsuta AC Volvo for my onward journey from Sundernagar to Delhi on 30.03.2024 and paid Rs 1056/-.
I was allotted ticket no. [protected] and seat no. 24 in the bus service number 168, Jogindernagar - Delhi Kashmiri Gate. The departure time of the bus was 20:30 hrs, on 30.03.2024 from Sundernagar. The Crew Mobile No. [protected] was shared through SMS from HRTC on the date of journey.
I along with my parents (who came to see off me) reached the Sundernagar bus stand at about 20:20 hrs and were standing between the entry/exit gate of Sundernagar bus stand where the bus usually stops. I was waiting for the call from the bus conductor. In the meanwhile I (and my parents) was also trying to call the Mobile number [protected] which was shared by HRTC, but the incoming call was barred to that number. At about 20:44 hrs I received a call from number [protected] (claiming to be bus conductor) saying that the bus has left Sundernagar bus stand and is at Chatrokhari (2-3 km from Sundernagar) and if you have a vehicle then you can come here, we are waiting. Within 5-10 minutes we reached Chatrokhari but the bus was not there. I called back the conductor and he then told me that they had crossed Bhawana Tunnel (12-15 km from Sundernagar) and he behaved very rudely.
They stranded me on the road in the night. Needless to say that I am a girl. They went without boarding me on the bus and even without contacting me before leaving Sundernagar Bus Stand.
This is a very careless attitude of HRTC staff with their customers. HRTC shared the wrong number of the crew which was not working due to which I missed the bus. I want my money back or otherwise I will take this matter to the honourable consumer court for refund alongwith suitable compensation.

HRTC Victim

I have booked hrtc bus for Jassur to chandigarh on 25 march 2024, bus starting at 6 from jassur. I missed the bus but the conductor did not gave a call. He preferred to call me when he reached Dhameta and asked to board it at Una which is more than 130 km from my home. How irrelevant was his suggestion and than my dad, had to drive fast his car and o got bus at talwara. Such a bad service and bad behaviourbof hrtc staff. I will write it to the head of HRTC for sure.

This bus no HP 73 A 5208 as pr according to the hrtc portal is an ÁC seater bus but the ÁC is not working at all and the bus is stinking badly I am literally getting suffocated via travelling from ISBT Kashmiri gate to Pathankot

On February 6th, I boarded the HRTC Volvo Himsuta Bus from Dharamshala to Dehradun (HP 68, 5948). Regrettably, upon arrival in Dehradun on February 7th, I discovered that my luggage bag was missing from the bus luggage compartment. Acting promptly, I reported the incident to the ISBT Dehradun police station on February 7th, 2024, and followed up with a call to HRTC customer care a week later. Despite these efforts, no resolution has been provided. On March 6th, I sent an email to HRTC customer care but received no reply.

I observed that I was charged for insurance upon purchasing the ticket. Initially, I refrained from applying for insurance in the hope that my belongings would be found within a reasonable timeframe. However, after a month of waiting and continuous communication with the concerned authorities, it has become apparent that my lost luggage will not be recovered. Therefore, I decided to initiate the insurance claim process to recover the value of the lost items.

However, as I began considering the insurance claim process, I realized there was no indication of which company's insurance was provided or the specific coverage criteria, whether it pertained to life insurance, loss of items, or both. This lack of clarity has left me uncertain about how to proceed with claiming insurance for the loss of my luggage.
Therefore, I kindly request the concerned authority to promptly address this matter by either locating my belongings or providing necessary guidance and assistance in initiating the insurance claim process.

Bus was boarded at 0855 hrs on 8 March 2024. and left in time. On the way the driver had stopped at dhaba for food and he forgot his mobile. After travelling a distance approx. 10 kms., he remembered and turned the bus back to that dhaba.(If any passenger would have forgotten... I am sure that the driver will never go back.
2. Now the time is 1400 hrs and we are halted in sunder nagar, but no diesel is available.
3. If such activities will continue in HRTC, then I am sure I will reach Bunter after sunset which is a matter of concern.My seat no. is 25&26.

I booked a hrtc Volvo from kullu to palampur online 9.10 pm bus having seat no 20.
The bus did not stop at palampur and so out of curiosity I asked the driver at 3.30am. The conductor and driver lied that they had stoped at palampur whereas I was waiting since 2.30am for the stop.
They dropped me at 3.35 am at chamundeshwari temple asking me to take a bus back. There is no transportation at this time and heavy cold. Pls take strict action against such irresponsible staff and let me know on roshan.[protected]@hotmail.com

The conductor is very rude to the passangers about their children age and talking to ladies rudely.

The driver is deliberately driving the bus slow so that the passangers miss there connecting trains and buses.

Ticket doesn't have the bus number.

Ticket number: 027014

Bus number: HP 67 3219

The bus was expected to depart from chamba at 4:20. I booked the ticket online but there was a delay in the departure at first and now the bus is not working after only 20 kms from departure point. I have a train to catch which now I will not be able to despite of paying the amount in advance.

Dear sir,

Greetings of the day!!

I want to draw your kind attention towards the misbehave by the Volvo bus driver, service no 16 from Delhi ISBT to NIT, Hamirpur on 26.02.2024.

Respected sir,

1. Meine saman rkhwane ke liye jb kha to driver ne bhut hi rudely kha ki tu akela hi ha jo Tera saman rkwha du, kya kbi Volvo bus me travel Kia ha?? Agr nhi hota pta to Volvo me baitha Mt kro.

2. Kya Millenium 70 dhabha near Murthal, HRTC approved ha???

3. Ramgarh ke pass ek swari toilet ke liye ruka, thodi der baad mein b toilet ke liye Aya to driver khne lga ki tumhe sirf toilet ki hi lgi rhti ha.

Is such behaviour desirable from HRTC staff?? Kindly check the matter and in future don't depute such nonsense staff in HRTC, Volvo buses.

Sir, kindly do the needful and take necessary action against such staff for misbehave with the passengers.

Regards

I ask to book a bus for shimla to mandi 22/02/2024 bus time 9:00pm
I ask for hrtc volvo but they book ordinary bus and book seat 16 no that i didn't want
And they said they both reach mandi at same time
This behavior is not good i ask for a volvo how they give me ticket of ordinary bus
Please take action on it

Hrtc bus coming from Amritsar to Harshipatan.Bus no is HP 38C 4436. Date 17/2/[protected]@ 11pm. We took this bus from Pathankot & we are waiting from 3 hours for this bus. I asked in pathankot busstand when this bus will come they give us 11pm timing. Now, This bus is not going to Harshipatan sujanpur, conductor said that his boss refused, the bus will not go to their stop sujanpur will go only palampur busstand. Even route board, which is in the bus shows destination of bus Harshipatan. Now we are females suffering at the time of night . Kindly find the solution. This is not a way your driver, conductor or boss decides bus route their own and whole night we suffer and they slept in their quaters. They are govt. Servers they are taking our tax. Kindly find the solution.

I have booked ticket to travel form dharamshala to chandigarh on 11 feb 2024 the route of the bus is dharamshala to dehradoon bus timing is 9 pm form dharamshals. I have enter all the infromation when i booked .So my complain is driver will not stop at the boarding point and conductor will not call me and he have all the information regarding booking and conductor is so rude when i talk to him kindlt take an acton regarding conductor thanks