Himachal Road Transport Corporation [HRTC] — Bus not coming

Address:

V.P.O. KAKIRA,DISTT. CHAMBA (H.P.), BHUSHAN MEDICAL STORE,KAKIRA

Am Aneesh Suri .. booked volvo delhi to Dalhousie and i entered alternate point to Chandigarh isbt 43, the time for the bus is 2AM am wait for the bus from 11pm its ARROUND 7 hours now the bus didn't came to isbt Chandigarh, am student, so no one give me good replies and on the enquiry counter that man was sleeping, what can i do now, please refund my money back to me.
Thank you
ALSO YOU CAN SEE THE VIDEO OF THE PERSON SLEEPING ON THE ENQUIRY COUNTER (FILE ATTACHED)