Himachal Road Transport Corporation [HRTC] — bus timing

Address:

Ward no 7,house no 45,devnagar, near devi clinic, Hamirpur, Himachal Pradesh, 177001

I booked bus from hamirpur to delhi himsuta online on dated 13th of october 2019, which comes from palampur in morning 9:30 am hamirpur bus stand.
I was travelling with my family with two kids baby daughters less than 5 years. The droptiming showed on internet hrtc website was 7pm at isbt delhi. So i hope i reach safely upto 7:30 and i booked this bus but at chandigarh driver told me bus will reach at 9:00 or 9:30 due to which i have to drop the bus in between and lot of trouble with my family members and with luggages n safety measures especially with kids because i have to pick a train at 8:45 so i hired a cab from chandigarh give extra rupees there and then i reach so it is very shameful for hrtc and behaviour of driver and conductor was very casual they are not stick to the time at driving very very slowly so i have spent 3000 rupees more. Moreover they stop the bus at haveli for lunch and they not allow us to take our own food so it is again very problematic to take food in a bus with my kids. Now i am going to the consumer court so that i will claim for my all the extra troubles i faced during my travelling for 5000rupees from hrtc. Forcefully i am to go to the consumer court so kindly solve my problemand in future no traveller suffer from such type of the facility.
With regards
Vineet pathania
[protected].