Himachal Road Transport Corporation [HRTC] — buses didn't stop to pick up the travelers

Some of the hrtc buses from chandigarh to shimladon't stop in certain points such as pinjore, kalka and many other. I come from kalka late at night and there's no private buses ay night and only hrtc buses are there and they don't stop. What should we do? And the most important point is that the conductors and the drivers are very rude they think that they are the pm of the country.
Provide this message to all the hrtc buses to stop the buses at every point and take the passengers. Solve it immediately before i go to higher authorities.