Himachal Road Transport Corporation [HRTC] — Complaint regarding bus route

Hrtc bus coming from Amritsar to Harshipatan.Bus no is HP 38C 4436. Date 17/2/[protected]@ 11pm. We took this bus from Pathankot & we are waiting from 3 hours for this bus. I asked in pathankot busstand when this bus will come they give us 11pm timing. Now, This bus is not going to Harshipatan sujanpur, conductor said that his boss refused, the bus will not go to their stop sujanpur will go only palampur busstand. Even route board, which is in the bus shows destination of bus Harshipatan. Now we are females suffering at the time of night . Kindly find the solution. This is not a way your driver, conductor or boss decides bus route their own and whole night we suffer and they slept in their quaters. They are govt. Servers they are taking our tax. Kindly find the solution.