Himachal Road Transport Corporation [HRTC] — Driver not stop the bus at boarding place

I have booked ticket to travel form dharamshala to chandigarh on 11 feb 2024 the route of the bus is dharamshala to dehradoon bus timing is 9 pm form dharamshals. I have enter all the infromation when i booked .So my complain is driver will not stop at the boarding point and conductor will not call me and he have all the information regarding booking and conductor is so rude when i talk to him kindlt take an acton regarding conductor thanks