Himachal Road Transport Corporation [HRTC] — For refunding money

Today morning i was going to mandi to give test i took bus from ladruhi to mandi in palampur to shimla bus and bus depot was Hp37 The bus leaves from Joginder Nagar in the morning at 6 45 and ahead of joginder nagar bus broke down near ghatasani and from there i had to take private bus because my test It was 10 o'clock and I had to be late and I was not refunded by the conductor the fare which was to be deducted and I want a refund I have the photo of the ticket and the bus please refund my half money

And for refunding money
My UPI ID:[protected]@ybl